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“Great place to stay in Old Havana”

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Hotel Mercure Sevilla Havane
Ranked #8 of 79 Hotels in Havana
London
Level 4 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great place to stay in Old Havana”
Reviewed 8 June 2014

I was cautious when booking this hotel, as I had heard mixed reviews. I need not have worried, this hotel was brilliant and I would happily return, should I be in Havana again in the future.

The rooms are large and spacious. The bathrooms are clean and there is plenty of hot running water. The air con is effective and is definitely needed in Havana!

The breakfast is plentiful, if not very exciting. There was always fresh fruit, bread and eggs. There was a live band playing during breakfast each day.

Music is a key theme in the hotel and there are frequently concerts and performances. We arrived on opera night and although not being opera fans, we decided to give it a go and we loved it.

The hotel do a deal 'bottle of 3 year old Havana Club rum & 4 cans of coke for $12' this is a really good deal and kept us going for our stay in the hotel.

The location is just a short walk from the hustle of the old town. Easy to access, but just on the edge to give you some peace and escapism from the noise of the streets.

The best thing about this hotel is the beautiful pool. I loved exploring Havana in the morning and heading back for a refreshing dip in the pool in the afternoon. Ideal!

The only point to note, is that should the hotel book your onward bus tickets for you, you will be charged $2 a ticket for this. I wouldnt have any concerns with this - it is a booking fee- but they do not tell you this, you discover it for yourselves later on.

This is a beautiful hotel, a bit in need of TLC, but then most of Havana falls into this category, ideally located, with good rooms and a pool - the perfect base to explore Old Havana!

Room Tip: We had a corner room, and had more space because of this. Rooms overlooking the main road can be a...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank londongirl05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 9 June 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,421 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (382)
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herzele
Level 5 Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 June 2014

Over tired we strumbled in the hotel on a wednesday evening.
Quick service for the luggage, check inn and entrance to the room.
Nice music at the reception.
We got a nice room on the 8 th floor with view over HAVANA and the ocean.
The breakfast at the 9th floor was fantastic. A must to do and the room is worth a visit.
Nice piano music or a trio who is bringing music.
During the week you get piano music from the National Ballet school on the over side of the building.
the swimming pool makes the difference with other hotels in HAVANA.
This is a very welcoming refreshment after a long hot crazy day in the city!
Very nice experience in general.

Room Tip: ask for the 8th floor with view on the ocean. quiet and splendid view. you got awake with piano musi...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stephanfrombelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 5 June 2014
Dear customer
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

My initial impressions of the hotel upon arrival were really positive. The building has a beautiful façade and the lobby is stunning. Unfortunately I was very disappointed when we were shown our room on the third floor. The room didn't have much natural daylight and felt very grimy. Bedcovers and cushion covers were stained, mould growing in the bathroom, dirty streaks across furniture tops and mirrors and dusty elsewhere.

In fairness to the hotel they were very quick to find us an alternative room, this time on the fifth floor. The room was spacious and the cleanliness of this room was a lot better, though still not what you would expect from Mercure and a four star rating.

We stayed at this hotel for five nights and we were very comfortable there. The staff were very friendly, particularly those working in the Patio and poolside. They gave us good tips for our stay in Havana and really made our time at the Hotel Sevilla enjoyable.

The hotel is in a great location for the Paseo del Prado, Habana Vieja, the Malecon and Central Havana. The pool is a great bonus after a day sightseeing and despite the initial concerns we wee really glad to have booked this hotel.

Room Tip: Ask for a room on one of the higher floors, floor five at least.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Sara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 30 May 2014
Dear customer:
We are working hard to keep the hotel clean although is a challenge because it is an open concept hotel, located on the old part of the city, not like newer hotels that are enclosed and air-conditioned. We appreciate your comments and we promise we will work harder to meet our customer’s expectations.
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
Level 5 Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 May 2014

My Wife and I spent 4 days at the Hotel Seville in the old part of Havana, we read a few disturbing reviews and we were pleasantly surprised, the things that we were warned of never happened, the lifts worked, breakfast was great, the evening entertainment was fantastic, Money changing was done professionally, there was toilet paper, and check in and out went smoothly.

Yes the rooms are dated, the hotel is old a faded in places, but that's what we expected and old hotel in old Havana to be like, we had the room directly above the one Al Capone used to use, in being in the corner it was spacious, with plenty of hot water.

We did a walking tour with a guide of Havana and we also did our own thing on the other days, we didn't get lost, the hotel is slap bang in the middle of the city and opposite the Havana school of Ballet.

Room Tip: Ask for a corner room if possible as the views are fantastic.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SteveR655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 29 May 2014
Dear customer
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
198 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 May 2014

This hotel has a very good location not far from the Down town. Old Spanish style building with the atmosphere. Fantastic piano during the breakfast. Rooms are little bit pour furnished but nice with very good view from the window

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de calidad at Hotel Mercure Sevilla Havane, responded to this review, 28 May 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level 6 Contributor
139 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 27 May 2014

I don't know why, but when I checked in I got upgraded to a two-room suite on the executive floor, with complimentary breakfast in the executive dining room on the 9th floor with a spectacular view of Havanna. The hotel and the rooms was very clean.

The location is perfect, with just a short walk away from the main sights in Habana Vieja. Sevilla is the only hotel in Vieja with a pool, which comes in handy when you've been walking around all day (especially the pool bar...). And don't miss the 30 CUC massage!

The food in Patio Sevillano was decent, although the tortilla natural omelet was very nice. Wifi is quite cheap by Cuban standards, but only works in the lobby and it shuts down every now and then, which seems to be the norm in Cuba.

I also stayed at Nacional, but it doesn't come anywhere close to Sevilla.

I would gladly stay at Sevilla again!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 28 May 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mercure Sevilla Havane

Property: Hotel Mercure Sevilla Havane
Address: Trocadero 55 e Prado y Zulueta Habana, Havana 19260, Cuba (Formerly Sofitel Sevilla La Habana)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#8 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Mercure Sevilla Havane 4*
Number of rooms: 178
Official Description (provided by the hotel):
In the heart of world heritage listed historic Havana, the hotel stands out thanks to its Moorish architecture, its unique and spectacular view over the city as well as by the prestigious personalities that have stayed in the hotel since 1908. 178 rooms,2 restaurants, 3 bars, a meeting room for up to 50 people and a swimming pool. 24hr dining available. N.B. in Cuba the EUR to CUC (cuban pesos) exchange rate is subject to a fluctuating gouvernment tax. American credit cards are not accepted. ... more   less 
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Also Known As:
Mercure Sevilla Havane
Mercure Hotel Havana
Mercure Havana
Havana Hotel Sevilla
Hotel Sevilla Havana

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