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“Great Hotel for Private Jets Pilots flying to Cuba” 4 of 5 bubbles
Review of Hotel Mercure Sevilla Havane

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Hotel Mercure Sevilla Havane
Ranked #15 of 78 Hotels in Havana
Montreal, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Hotel for Private Jets Pilots flying to Cuba”
4 of 5 bubbles Reviewed 11 June 2014

This hotel was recommended by a friend. In my previous trips to Havana I stayed at the Melia Cohiba, which was nice and closer to what I would expect but being in Havana for a short stay I needed something in the old town. They have great service, the rooms are quiet, comfortable, clean and everything is functional. There is live music performances everyday in the lobby cafe and on the ninth floor during breakfast. Plus you get that old colonial Habana feel. Location is great since you can walk to any major tourist site. There are plenty of bars and restaurants near by and the concierge did a great job. If you need to make travel arrangements to get to Cuba, especially if you are a private airplane crew, get in touch with Fabrice from 2c2 travel agency. He is located at the hotel and will be able to help. He knows everybody!

Room Tip: Ask for the higher floor rooms
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  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank skyroplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 13 June 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,113 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (345)
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London
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

I was cautious when booking this hotel, as I had heard mixed reviews. I need not have worried, this hotel was brilliant and I would happily return, should I be in Havana again in the future.

The rooms are large and spacious. The bathrooms are clean and there is plenty of hot running water. The air con is effective and is definitely needed in Havana!

The breakfast is plentiful, if not very exciting. There was always fresh fruit, bread and eggs. There was a live band playing during breakfast each day.

Music is a key theme in the hotel and there are frequently concerts and performances. We arrived on opera night and although not being opera fans, we decided to give it a go and we loved it.

The hotel do a deal 'bottle of 3 year old Havana Club rum & 4 cans of coke for $12' this is a really good deal and kept us going for our stay in the hotel.

The location is just a short walk from the hustle of the old town. Easy to access, but just on the edge to give you some peace and escapism from the noise of the streets.

The best thing about this hotel is the beautiful pool. I loved exploring Havana in the morning and heading back for a refreshing dip in the pool in the afternoon. Ideal!

The only point to note, is that should the hotel book your onward bus tickets for you, you will be charged $2 a ticket for this. I wouldnt have any concerns with this - it is a booking fee- but they do not tell you this, you discover it for yourselves later on.

This is a beautiful hotel, a bit in need of TLC, but then most of Havana falls into this category, ideally located, with good rooms and a pool - the perfect base to explore Old Havana!

Room Tip: We had a corner room, and had more space because of this. Rooms overlooking the main road can be a...
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank londongirl05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 9 June 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
herzele
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

Over tired we strumbled in the hotel on a wednesday evening.
Quick service for the luggage, check inn and entrance to the room.
Nice music at the reception.
We got a nice room on the 8 th floor with view over HAVANA and the ocean.
The breakfast at the 9th floor was fantastic. A must to do and the room is worth a visit.
Nice piano music or a trio who is bringing music.
During the week you get piano music from the National Ballet school on the over side of the building.
the swimming pool makes the difference with other hotels in HAVANA.
This is a very welcoming refreshment after a long hot crazy day in the city!
Very nice experience in general.

Room Tip: ask for the 8th floor with view on the ocean. quiet and splendid view. you got awake with piano musi...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank stephanfrombelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 5 June 2014
Dear customer
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

My initial impressions of the hotel upon arrival were really positive. The building has a beautiful façade and the lobby is stunning. Unfortunately I was very disappointed when we were shown our room on the third floor. The room didn't have much natural daylight and felt very grimy. Bedcovers and cushion covers were stained, mould growing in the bathroom, dirty streaks across furniture tops and mirrors and dusty elsewhere.

In fairness to the hotel they were very quick to find us an alternative room, this time on the fifth floor. The room was spacious and the cleanliness of this room was a lot better, though still not what you would expect from Mercure and a four star rating.

We stayed at this hotel for five nights and we were very comfortable there. The staff were very friendly, particularly those working in the Patio and poolside. They gave us good tips for our stay in Havana and really made our time at the Hotel Sevilla enjoyable.

The hotel is in a great location for the Paseo del Prado, Habana Vieja, the Malecon and Central Havana. The pool is a great bonus after a day sightseeing and despite the initial concerns we wee really glad to have booked this hotel.

Room Tip: Ask for a room on one of the higher floors, floor five at least.
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  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 30 May 2014
Dear customer:
We are working hard to keep the hotel clean although is a challenge because it is an open concept hotel, located on the old part of the city, not like newer hotels that are enclosed and air-conditioned. We appreciate your comments and we promise we will work harder to meet our customer’s expectations.
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

My Wife and I spent 4 days at the Hotel Seville in the old part of Havana, we read a few disturbing reviews and we were pleasantly surprised, the things that we were warned of never happened, the lifts worked, breakfast was great, the evening entertainment was fantastic, Money changing was done professionally, there was toilet paper, and check in and out went smoothly.

Yes the rooms are dated, the hotel is old a faded in places, but that's what we expected and old hotel in old Havana to be like, we had the room directly above the one Al Capone used to use, in being in the corner it was spacious, with plenty of hot water.

We did a walking tour with a guide of Havana and we also did our own thing on the other days, we didn't get lost, the hotel is slap bang in the middle of the city and opposite the Havana school of Ballet.

Room Tip: Ask for a corner room if possible as the views are fantastic.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SteveR655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 29 May 2014
Dear customer
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
191 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

This hotel has a very good location not far from the Down town. Old Spanish style building with the atmosphere. Fantastic piano during the breakfast. Rooms are little bit pour furnished but nice with very good view from the window

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Victor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de calidad at Hotel Mercure Sevilla Havane, responded to this review, 28 May 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mercure Sevilla Havane

Property: Hotel Mercure Sevilla Havane
Address: Trocadero 55 e Prado y Zulueta Habana, Havana 19260, Cuba (Formerly Sofitel Sevilla La Habana)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#15 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Mercure Sevilla Havane 4*
Number of rooms: 178
Official Description (provided by the hotel):
In the heart of world heritage listed historic Havana, the hotel stands out thanks to its Moorish architecture, its unique and spectacular view over the city as well as by the prestigious personalities that have stayed in the hotel since 1908. 178 rooms,2 restaurants, 3 bars, a meeting room for up to 50 people and a swimming pool. 24hr dining available. N.B. in Cuba the EUR to CUC (cuban pesos) exchange rate is subject to a fluctuating gouvernment tax. American credit cards are not accepted. ... more   less 
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Also Known As:
Mercure Sevilla Havane
Mercure Hotel Havana
Mercure Havana
Havana Hotel Sevilla
Hotel Sevilla Havana

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