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“Nice central hotel” 4 of 5 bubbles
Review of Hotel Telegrafo

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Hotel Telegrafo
Ranked #8 of 78 Hotels in Havana
UK
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Nice central hotel”
4 of 5 bubbles Reviewed 9 June 2014

Stayed 5 nights with our 3 year old at the start of our holiday in Cuba. Our room on the 3rd floor was clean, quiet and had everything we needed. The view was interesting looking out over rather ramshackle housing at the back of the hotel. The chamber maids made an effort with swans and fans folded out of the bedspreads and little notes wishing us a nice stay. When we discovered there was no bulb in the bedside lamp a light bulb was promptly brought to our room.

The breakfast buffet was good: the highlights were the live music, the omelette station and the fresh fruit. Only one lift worked during our stay so we got used to walking up the spiral staircase. The location was good for walking to the old town and the Malacon and the tourist bus stopped opposite the hotel in Parque Central.

The staff weren't effusive but were generally helpful. The only real negative were the poorly staffed travel desk (we used the travel service at the nearby Ibeostar Parque Central instead to book an excursion) and the poor rate offered for currency exchange (we used the banks instead).

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ABC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
Rugby, United Kingdom
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We arrived late at night after a 3 hour queue at immigration to be welcomed by the most helpful staff. We were shown up to a huge room (318) only to find no bed - this was just the living room! We also had a massive bedroom with great views over Havana from both rooms. Then another lovely surprise - live music at breakfast. We stayed here for 3 nights and loved sitting in the interesting bar. The beefburgers in the bar are huge - had one late at night when we arrived.

Room Tip: 318 - it is something else!
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank barbypair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
536 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
2 of 5 bubbles Reviewed 29 May 2014

The only thing we liked about this hotel was our room as it was clean and quiet. That's because we struck lucky and got a room at the top at the front. I imagine the courtyard rooms would be very noisy especially with the current construction going on.

Upon check in we were greeted with a blank look. No words of greeting or welcome whatsoever. This continued to be the theme when I later spoke to a different receptionist to ask for a map of the local area. The lady receptionist looked at me blankly and said 'no'. Her colleague sitting next to her barked at me that there is a map in the room. 'You cannot take out!!' he said fiercely. We thought this was really weird. So we were expected to memorise a map, or perhaps take a picture on our camera to refer to? Very odd. Funny thing is - when we checked, there wasn't even a map in our room anyway haha. Walked over the Iberostar Parque Central and the helpful concierge not only gave us a map, but drew directions to various attractions for us.

When stepping out of the lift onto the third floor, you're hit with a stench not dissimilar to a teenage boy's bedroom with dirty socks festering on the floor on a hot summer's day.

Glass on the third floor in window panes is shattered.

But by far the crown jewel in the gallery of dread at this hotel is the breakfast. Sure, we had some terrible food in Cuba - who hasn't? But this took the biscuit. No - there were unfortunately no biscuits actually. Just brown, unidentifiable food in tubs. Also mussels. At breakfast. Yes seriously. Presumably left over from dinner the night before? And a bowl with melon, olives and meat in TOGETHER. No word of a lie. I ventured so far as to try some of the soggy muesli with the white stuff which I presumed was yoghurt but actually tasted like washing up liquid. They keep the lighting low. I expect this is so people can't see what they're eating.

Again Iberostar saved the day. For 15 CUC each you can get a really good feast. However, not so great to be paying this daily for 2 people when breakfast was supposed to be included. We are not picky people. Just some plain bread/pastry and decent cereal would've been fine.

Overall I would strongly advise people travelling to Havana to pay the extra for Iberostar Parque Central. I promise you it's worth it!

Room Tip: Refuse a courtyard room at least during the contruction
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Stayed May 2014, travelled as a couple
Helpful?
7 Thank TravellingOrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petersfield, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Very central, great position overlooking lively square, near to old Havana and plenty of places to eat. Stayed B & B, breakfast was good, fairly wide choice, and everything very fresh. The staff very friendly and helpful, they helped us on where to eat, advise on attractions, money conversion, change of room as air con was not working, we were immediately changed to another room with no fuss. Not sure about other peoples comments on staff maybe they are slightly manyana, but it is Cuba and you are on holiday so chill out! Overall for the price I was very pleased with the Hotel and would stay there again.

Room Tip: The corner rooms overlooking the street have great views, but the street side get traffic noise. The...
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  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nippep22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
132 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

Stayed at the Telegrafo for six nights, allocated a standard large room (314), problem was water coming through the bathroom light fitting in the early hours. After seveal hours following day with ceiling removed several chaps with spanners and ladders we requested another room, slightly smaller (317) but in our opinion better, no shower from the light and the wardrobe drawers worked. Nice beds and excellent views looking over the crossroads of Calle Prado and Neptuno. Easy walking access to the old town and some good eating houses, well served with taxis both new & old + bike taxis. Noise in our room was never an issue. The hotel is one of the few with a street level terrace, looking onto Jose Marti square, good for people watching and an evening drink, the inside bar we did not consider inviting or comfortable. We only ever had breakfast in, buffet style and adequate, though without the close attention of the manager we got the impression selection would be limited, the omlette man was very good however. Downsides - some renovations still being carried out though this never inconvenienced us, rickety lift and the third floor hall smelt quite badly, the carpets were cleaned whilst we stayed but the smell did not abate. Some staff are not as freindly as could be expected and almost without exception prefered chatting to each other or on the phone to actually paying attention to their jobs.

Room Tip: Ask for a room overlooking the junction 317 etc
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

During our trip in Cuba, we stayed twice in this Hotel (we booked there for the first 3 nights already from home and came back for the last night of our trip as we've been quite satisfied it at the first time).
The Hotel is ideally located right next to the pedestrian area and old town of Havanna, the rooms are ok from the size and are cleaned well by the staff.
Breakfast is quite basic but the quality still is OK and the pretty nice thing is the live band playing just next to the buffet :-).
However, Windows are not that soundproof as they could be and in one room they even didn't shut properly and that's why you really might wake up during the night because of street noise (as the Cubans are mostly driving historic cars, they provide an corresponding sound....). (maybe try to get a room not facing the main street - however, you then won't be able to "watch" the real Cuban life directly out of your window).
Though, all in all a quite good hotel according to Cuban standards and not that overpriced than other hotels are (remember, if you stay in a casa you will pay only a quarter of a hotel's price and in most of the times you will get much better lodging, service & food...)

p.s.: if you intend to go to the airport from/to the hotel, don't pay more than 25 CUC for a taxi (you should negociate as they will try to get you up to 35 CUC...)

Room Tip: If you are a light sleeper, try to get a room not facing the main street.
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  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank reiselust_ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 22 May 2014

We spent 5 nights at the hotel and had a great room on the 3rd floor overlooking the square. Apart from the service from the staff, which has been mentioned in numerous other reviews, we found it really nice and convenient. The hotel has undergone renovations and they are pretty good. Don't rely on the lift though, (we had 4 breakdowns in 5 days) and don't expect anything to be done "in a hurry" by the staff. It just isn't Cuba unless everything takes time. We had a couple of meals at the restaurant and they were OK, but their are many great places to eat close by. The breakfast was OK and the omelet station (and cooks) were really good. What was a real nice touch was being offered a lovely espresso coffee at 3.00am as we left for the airport for an early flight while the night manager went to wake up our driver from somewhere. All in all, a really good hotel in a great location with the bonus of being able to experience the Cuban culture around service.

Room Tip: Try for a room up high overlooking the square. You will be very impressed.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Telegrafo

Property: Hotel Telegrafo
Address: Calle Prado 408, Havana 10100, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Havana
#8 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Telegrafo 4*
Number of rooms: 63
Official Description (provided by the hotel):
GeneralThe historic city hotel was established in 1860 and was then located on Calle Amistad. Around 1888, it was relocated to its present position on the busy corner of Prado and Neptuno streets. In 1911 the hotel was completely rebuilt, and when it reopened it was regarded by the press of the day as the most modern hotel in the city and ranked amongst the top eleven hotels in Latin America. The hotel of today combines modern and colonial elements in its architecture to create a wonderful unity of present and traditional styles. On offer are a total of 63 comfortable guest rooms with excellent views out over the city. The inner courtyard with the original brickwork of its arches forms an interesting contrast to the new design features. The hotel has a large ceramic mural in the form of a collage, showing elements of Havana's colonial architecture and a fountain which appears to magnify the courtyard and its surrounding ruins. There are 54 standard rooms, three suites, and six junior suites available, in addition to a lobby area with a reception desk manned around the clock, a hotel safe, a cloakroom, a currency exchange facility, and lift access. Guests at this air-conditioned establishment may also take advantage of the restaurant, the snack bar, shop. Also available here is room service (charges apply), a public Internet connection (charges apply), and parking for those arriving by car (charges apply). MasterCard and VISA are accepted as methods of payment.Surrounding AreaA famous institution in Havana since 1888, this hotel has since the early 20th century been considered one of the best in all Latin America. It lies directly beside the beach and is only a few minutes on foot from the ''Museo de Bellas Artes'', the ''Capitolio'', and the ''Gran Teatro de La Habana'', famous for presenting the best opera and ballet performances in the city.Property-InformationThe elegant hotel restaurant specialises in Cuban and international haute cuisine. Its decoration creates a unique place with a classical ambience, ready to welcome guests back at any time. Its appointment with modern furniture creates a timeless atmosphere in the halls with stained glass windows. The restaurant is situated on the ground floor of the building and offers guests a breakfast buffet or an individual breakfast, lunch à la carte, lunch from a set menu (offered for groups), and a set menu in the evening.Room-InformationAll rooms are fitted with an en suite bathroom with a bathtub and hairdryer, centrally regulated air conditioning, a double or king-size bed, cable TV, a telephone, a room safe, a minibar, and either a balcony or terrace as standard. ... more   less 
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Also Known As:
Telegrafo Hotel Havana
Hotel Telegrafo Havana

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