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“Superb Service! Quiet and Accesible, Really Lovely!”

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H10 Habana Panorama
Ranked #13 of 78 Hotels in Havana
San Diego, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Superb Service! Quiet and Accesible, Really Lovely!”
Reviewed 13 August 2013

I am Cuban, and a previous travel agent and quality supervisor there so I can say I have visited many hotels across the island. I am now living abroad and had vacation time back home :)
I stayed here my last two days and it was great.
I had the lucky to contact the Reservation Agent of the Hotel, Yordan Ruiz and he arranged everything for me ahead of time. He is very knowledgeable and professional, that made a difference! He was able to accommodate my needs and meet my expectations, which was great!
The hotel is very modern and located in a great area, I love the fact that is very close to the Malecon and you can go straight to the airport from there at the same time. The food is quite nice, even during the Mexican night ha! Also, if you have to depart very early they can arrange breakfast for you at no extra cost, mine was at 3.00 AM, so I consider that a plus!
My room was on the 9th floor so I had an spectacular view of the city, I think if you contact them ahead of time and you are quite communicative they find the way to make your stay as great as possible.
In general i considered my experience excellent! I hope they keep their standards up!
Thank you!!!

Room Tip: If you don't mind heights, upper rooms are awesome!!!
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  • Stayed May 2013, travelled as a couple
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Helpful?
Thank Liza j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 19 August 2013
First of all we want to thank you for choosing out hotel H10 habana panorama for staying during your trip to Havana. Your comments and suggestions are an important source of information from which we draw to improve our facilities and services.
We hope to see you again in your beautiful and loved native land.

Best Regards
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Manchester, UK
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 July 2013

We recently stayed for 2 nights at the M10 Panorama as part of a 3 day/2 night excursion to Havanna, so in fairness we didn't chose the hotel ourselves. The hotel is a nice modern looking building with an atrium. Our room had a sea view.
The rooms are comfortable and clean, although bizarrely the wardrobe in our room smelt a bit damp.
the buffet restaurant was very busy, with guests and parties of all nationalites. The food and selection was very ordinary, not unpleasant, just nothing to get too excited about. It had the feeling of a canteen about it, rather than a restaurant.
The reception and lobby area were very busy. It seemed like lots of people pass through here, perhaps like a transit lounge. When it came to checkout, we gaive up on the lift and carried out cases down three flights of stairs, because there was little chance of getting in one of the three lifts.
That said there was nothing particularly wrong with the place.

Room Tip: The lifts can be very busy at times, meaning you may have to use the stairs. In that case, the lowe...
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  • Stayed July 2013, travelled as a couple
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Helpful?
2 Thank TheJKsofManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 3 August 2013
Dear guest. Thank you for sharing your experience in our hotel H10 habana panorama, with other travelers. whom usually search information about the guests experiences.

We are glad you liked your room and the view.
your suggestion and comments area taken very seriously by us, and always take advantage of your comments to improve our services and facilities.

Best Regards
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carshalton
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 July 2013

Stayed here for an overnight Havana tour.
The room was good as were the pool and communal areas, but the food which was part of our package was not good and I would not recommend eating here.
We also had an issue with an Internet card which we brought and the hotel did not deal with our complaint I suspect this was because we were only there one night and had to catch our flight.

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank ctcCarshalton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 22 July 2013
Google Translation
En nombre de todo el equipo de anfitriones del H10 habana panorama le damos las gracias por compartir su experiencia en nuestro hotel con otros viajeros. Sus comentarios y sugerencias son tomados muy en serio por nuestro equipo de dirección y se toman todas las medidas necesarias para mejorar en aquellos aspectos señalados por usted en los cuales no llenamos del todo sus expectativas seguimos en la mejora continua de aquellos en los que usted quedo totalmente satisfecho durante su estancia en nuestro hotel.

Gracias por escribir esta comentarios, el cual nos ayuda a mejorar el servicio que ofrecemos a nuestros huéspedes.

Saludos Cordiales.
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Malta
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 9 July 2013

We returned to this hotel as part of our yearly trip to Cuba - We stayed here from the 20th June to the 24th June. I like this hotel because it is situated in a nice area.I don't know why most of the people who do reviews give this hotel such a bad reputation - I don't know what they are expecting sometimes ! To say it all these are my reviews:The hotel staff are fantastic, starting from when we arrived till we left.

The receptionists were great, helping you whenever you need.
The rooms were perfect - always clean and tidy.The chambemaids were so friendly that I always left them tips and sweets !
Breakfast was typically more than I expected, it gets you to choose whatever you wish to eat.
Pool area was very fantastic and the bar offers a choice of widely of things to eat and drink.At night we use to relax and drink by the pool and it was a very nice romantic atmosphere.
The bar inside the hotel was excusively good and the shows in the evening were very nice.
Restaurants are very good. We like the food there.
Now enough of the hotel - let's talk about outside and the surroundings.
Hotel offers a free shuttle to Old Havana which departs 4 times a day and this helped a lot in our tour.
When you leave the hotel you could go to the beach were you can enjoy a drink or something to eat in one of the small beach restaurants around.Lot of nice music until late at night !
You can also go to the supermarket nearby where there's a choice of things to buy.The restaurant nearby is a good place to relax, eat, drink and hear music from a mobile disco.
There's also a little shopping complex nearby with a good restaurant called Amelia were food and drinks are very cheap, but very enjoyable.
You can also walk around the neighborhood, that takes you to the main area where there are lots of embassies and very nice places to check, like night shows and drama, restaurants, coffee shops, an aquarium and lots of other nice and interesting places.
I would surely recommend this hotel to people with an open mind who like to travel and enjoy the exclusivity and don't expect too much - Remember one thing when you travel : We're not at home with all our luxurious surrounding, but we are guests in other countries and so we should adapt to local traditions and way of life.

Thanks H10 Habana Panorama

  • Stayed June 2013, travelled as a couple
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Helpful?
4 Thank MaxMarcella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Director General at H10 Habana Panorama, responded to this review, 12 July 2013
On behalf of all employees of our hotel H10 habana panorama we thank you for choosing our hotel once again for your stay in Havana and we are delighted that you have been satisfied with our services and facilities. We Also greatly appreciate the fact that you have taken part of your time to share your experience with other travelers through this website.

once again we thank very much you for being in our hotel and we reiterate that we are at your service for your upcoming stay.
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Ormskirk, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 July 2013

Stayed here for 3 nights as part of the "Footsteps of Hemingway" tour offered by Thomas Cook, the rest of the holiday was spent in Varadero which was a total contrast. The room was dated and not very clean with a small exfoliating style towel, washing up liquid quality toiletries and rationed to one toilet roll per day. The worst aspects of this hotel though was the food and the service. I had diarrhoea from day 1 (right through to the end of the holiday incidentally) which started after the first evening meal. Plentiful vegetables, but very little meat or fish and what was served was done with a poor attitude. We discovered that it was better for us to order a litre and half bottle of water rather than 2 x 500mls but the staff, after serving this on the first night, decided that on the second and third nights that it was not hotel policy-basically they could not be bothered! Ice-cream was a melted slop in the bottom of a metal dish that was not replaced and wine was service by glass only. Breakfast comprised bacon that was more fat than bacon and pancakes that were cold and tasteless and soggy-the chef was obviously receiving a bonus for making them despite the fact that nobody was eating them. Sprouts and mash potato also made an appearance which was novel!
We paid extra for this trip and we discovered that other guests in Varadero had stayed in much better quality hotels in Havana, the location was also poor so Thomas Cook ought to treat its guests with more respect and preserve its reputation at the same time! This hotel was appalling, even taking into account Cuban culture so stop using it and charging extra for the privilege.

Room Tip: don't stay here in the first place!
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  • Stayed May 2013, travelled as a couple
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Helpful?
Thank Julieplusone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 22 July 2013
Google Translation
Estimado huésped. antes que nada deseo en nombre de todos los anfitriones del hotel H10 habana panorama, darle las gracias por haber escrito este comentario, Los comentarios y sugerencias de nuestros clientes nos ayudan a mejorar las facilidades y servicios que ofrecemos.
.
Hemos tomado en cuenta sus comentarios y hemos tamado las medidas necesarias para que en otra oportunidad que usted nos visite podrá ver las mejoras que hemos realizado desde su ultima visita a nuestro hotel.


Saludos Cordiales.
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Aberdeen, United Kingdom
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 July 2013

We were put into this hotel as part of an overnight in Havana package deal.

I hated it.

The hotel itself is nice enough. Our room overlooked the atrium and we could hear everything from our neighbours to people talking in the bar downstairs. The room was moderately clean. The shower was broken. The bedsheets weren't nice. The buffet food was poor. The bar service was poor (you cannot order wine)?!

Perhaps my impression was poor because I'd been staying in a nicer hotel before getting here, but truly I did not like anything about this hotel.

  • Stayed April 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amy_davidson_1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 23 July 2013
On behalf of the management of our hotel, H10 habana panorama. We thank you for writing this review and give us the opportunity to know you opinion which is really very important for us.
We have use this information and share it with the whole staff of the hotel.
We hope that you give us the opportunity to serve you again. we guaranty that your experience will be different.

Best regards.
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Essex, England
Level Contributor
48 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 1 July 2013

Stayed here for one night in June 2012 as part of a Thomas Cook overnight trip to Havana from Cayo Coco.

The hotel itself is nice. The design is slightly dated but there's no point getting hung up on that. The rooms are nice, the bathroom is decent and the aircon is good; but the bed had such a dip in it I was nearly staying in the room below. And as for the noise it made whenever I moved..... The pool is nice and is a welcome refresher after a hot day touring the city, but really a shower would do the same.

Dinner and breakfast were included in our tour, both of which were served in the buffet restaurant. Both of which were also awful. I wouldn't expect gourmet food, but something with a flavour would be a start. A few members of our group didn't eat as it was so bad. Even our guide joked "Did everyone have a nice breakfast?" the next day on the bus. I'm no fussy eater - but this was poor.

The real issue I had with the hotel was it's location. As has been said in other reviews, it's twenty minutes outside the city along the coast road. It cost six of us 20CUC to get into town in a 50s taxi, then cost two of us 10CUC on the way home after midnight. If you're only there for a night with the express purpose of seeing the city (not being taken to see the Tropicana show), I'd avoid this place if you can. If you're going with Thomas Cook, they'll promise all sorts (we were definitely in a Melia hotel in the centre, we were promised) and then dump you here as that's where the local company have their deal.

The actual area is fine - I went for a wander to find a pharmacy and the general area is perfectly safe and nice. It's in the embassy district so it's going to be decent. The area along the seafront was busy with local youths at night, which might not be to all tastes. I didn't walk along there but didn't get the feeling it was dangerous.

Room Tip: Ask for sea-facing! Or preferably in another hotel, actually in Havana - not Florida.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank supergraeme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 23 July 2013
Dear guest. First of all we want to thank you for giving us the opportunity to read your review and giving us the opportunity to share it with the staff and the management of our hotel.
Your comments and suggestion are analyzed for us very seriously to take all the necessary measure to make sure that you or any clients coming to our hotel get a 100% their expectations full filled.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Habana Panorama

Property: H10 Habana Panorama
Address: 3rd Ave and 70th St, Havana, Cuba
Phone Number:
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Havana
#13 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 Habana Panorama 4*
Number of rooms: 317
Official Description (provided by the hotel):
The H10 Habana Panorama hotel is a modern four-star hotel, a reference in the Cuban capital thanks to its stunning architectural design and preferential location facing the sea in the Miramar residential area, where most of the city's embassies, commercial companies and business centres are located. Among other services, the hotel has 3 restaurants, 4 bars, one swimming pool for adults and one for children, Exclusive Privilege rooms & Suites and 3 meeting rooms. The hotel also provides a free shuttle service to the Old Havana. Honeymooners will get a Free room upgrade. ... more   less 
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Also Known As:
h10 Habana Panorama Hotel Havana
Oasis Panorama Havana
Oasis Panorama Hotel Havana

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