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“Enjoying our time at the H-10 Panorama in Havana”

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H10 Habana Panorama
Ranked #12 of 78 Hotels in Havana
Livingston, Montana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Enjoying our time at the H-10 Panorama in Havana”
4 of 5 bubbles Reviewed 13 May 2014

We have stayed at the Panorama numerous times while in Havana. When the H-10 hotels took it over they did a nice job remodeling the hotel and now it is even better. The location, right on the sea in Miramar is spectacular as are the views from the upper rooms. Service is quick and everyone seems to have a smile on their face. Many Europeans stay at the Panorama mainly because it is a good value for the money. The Melia Habana, which we have stayed at many times in the past is only two blocks away, but nearly twice as expensive!

The wi-fi is terrific at the Panorama - as fast as it gets in Cuba or anywhere else. We have found that by paying a little extra you can stay in one of the Privilege Rooms on the top 3 floors. This allows you to utilize this beautiful dining room on the top floor (11th floor) for a very private breakfast. The view of the sea is beautiful and you can look back the other way and see all of Havana.

Although the Panorama is out in Miramar, it is easy to get into Old Havana. Cab rides are never more than 10-15 CUC and there are free shuttle buses at certain times too, but you have to ask about these at the front desk. It is only a 10-15 minute taxi ride into Old Havana so we often just took a taxi.

The restaurants right there in the Panorama are excellent and inexpensive. A very nice breakfast is included with the price of the room and it is especially pleasant to have breakfast in the Privilege dining room with such a stunning view of the sea. Other guests can arrange to eat in the Priviege room for dinner and this is nice too.

We found that there is a very good salon in the Panorama, where my wife had her hair done several times, and I actually got a very good haircut.

In addition there is a good rental car company there, where we have rented cars at less than what we paid in other hotels. The cars were excellent too - Renault and Peugeot mostly with some Chinese cars that were not that bad either. Rental cars ran about $80 a day with everything.

The Panorama Privilege Room was so nice that we actually had our wedding there on April 8th, 2014. The management went all out to insure that we all had a great time. We did this just before the normal evening dinner so the gal that always is there playing the piano was on hand to play for us. It was wonderful. Then our whole wedding group stayed on for dinner and we had a wonderful time with lots of succulent appetizers they made up special for our group.

We'll be back, that's for sure.

Room Tip: Get one of the Privilege Rooms for just a little more money, then you can utilize the private dinin...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 19 May 2014
Hola George. On behalf of the management and the staff of our hotel H10 Habana panorama we thank you very much for taking part of your time and write this review, We are really glad to know that you have enjoyed your stay with us. We really appreciate your comments, about our services and facilities and we want to let you know that your comments encouraged us to continue doing our best to offer the best services possible to our guests, every day.

Once again, on behalf of all the employees of our hotel. Thank you very much.

Best Regards.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Greenford, United Kingdom
Level Contributor
86 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

My husband and I stayed here for one night during our stay in Cuba (we we're booked on a 14 night holiday in Holguin and decided to do an over night stay in Havana). The hotel is very modern and the rooms are nice and spacious. The dinner was not very nice, the food was not hot just and not very tasty. Breakfast was very nice with a good selection of fresh fruits and juice. Overall this hotel is very good for a few nights.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank SandraShakira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 18 May 2014
Hola Sandra. First of all we thank you very much for taking part of your time and write this review, thank you for your comments about the nice and spacious that our rooms are, thank you also for your comments about our breakfast we can see that you liked the selection of fresh fruits and juice, regarding your comments about taste of some food and also about dinner have been taken into consideration for our continuous improvement program.

Once again thank you very much on behalf of the management and the staff of the hotel.

Best Regards.
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Surrey
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 4 May 2014

We stayed here overnight while visiting Havana. It was ok, the pool was large but not practically clean, the rooms were fine. We had dinner there, although they tried really hard with a free welcome cocktail the chicken on the hot food stand wasn't cooked so put me off. The breakfast was very good. A long way out from central Havana.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank SurreyLovetravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 9 May 2014
Google Translation
Estimado huésped, gracias por tomar parte de su tiempo para escribir sobre su estancia en nuestro hotel. Sus comentarios han sido tomados en cuenta para nuestro programa de mejora continua.
Esperamos tener la oportunidad de servirle en otra ocasión y poder mostrarle las mejoras realizadas en nuestras facilidades y servicios, especialmente en el área de gastronomía.

Saludos Cordiales.
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Hamburg, Germany
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed 21 April 2014

The H10 (that's the hotel chain's name) Habana Panorama is way out of the old city of Havanna in a dull and deserted hotel area but it does provide a free shuttle bus a few times a day to the city center to compensate for that. One of the rare free offers for tourists in Cuba... But at the same time nobody there tells you that the red hop-on-hop-off doubledecker sightseeing bus has a stop about a hundred yards away from the hotel – daily every 30 mins for only 5 CUC for a hole day of sightseeing with Spanish and English explanations. If every tourist knew that it would, of course, impair the sale of the much more expensive organised sightseeing tours.
Apart from that the foreigner is apparently considered a milk cow for hard currency bounty as high as possible: every price for foreigners in Cuba seems to be inflated due to their governmental tourist currency double standard policy (the so called CUC - Cuban convertible currency) which creates a parallel world of inflated tourist prices which are not really adequate for what is being offered in that country. Interesting that enough tourists seem to tacitly accept that double standard which has the evident objective of a discreet foreigners' ripp-off.
In this pattern the hotel H10 Habanna Panorama is certainly not really bad: the rates are - in comparison with their local peers - sort of acceptable, the front desk, however, appears to be understaffed when there are many new arrivals from charter flights in the evenings and overstaffed during the day. The staff itself appears qualified and willing to be helpful - in their tight given limits.
The first room inspection after arrival in the evening brought up three defects: room safe, lamp bulb, fridge, But the front desk staff was at least quite zealous to have it fixed soon.
The internet usage offer can only be called an effrontery as they are charging an audacious 6 CUC ( approx. 8 US$ !) per . . . no, not per week and not per day but . . . per hour usage time! That fits into the general Cuban concept of milking foreign tourists wherever possible. But then the internet access vouchers are sometimes even not available - only "maybe tomorrow" unless you take a good walk to buy them yourself in another hotel in the area which uses the same - governmental? – internet provider.
Different from other opinions I must say that the hotel's breakfast was more than adequate for the rate; apart from the initial defects described above the hotel room was large and in a modest way sufficiently equipped, the aircon worked flawlessly though the other hotel standards and general amenities were not too competetive for this slightly upscale priced holiday destination but as the guests are mainly package tourists they do not really know to whom they are paying what and thus take things as given.
Altogether: the hotel appears somewhat above mediocre and thus is for Cuban standards not too bad. And: a compliment to the mostly very dedicated hotel staff is truly justified.

  • Stayed April 2014, travelled solo
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Helpful?
3 Thank Easy_Flying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, General Manager at H10 Habana Panorama, responded to this review, 3 May 2014
On behalf of the management and the staff of our hotel H10 Habana panorama we thank you for taking part pf your time and write this review, all your comments and suggestions have been taken into consideration. We really appreciate the suggestions of our guests and work on those aspects that did not satisfy them 100%.

We hope to have the opportunity to serve you again in our hotel in order to show you the improvement made due to the implementation of some of our guest suggestions.

Best Regards
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Split, Croatia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 20 April 2014 via mobile

this hotel me and my wife choose to spent there our first night after wedding.It is high class,we rent suite ,and it is amazing ,like anywhere all over the world at 5 stars . I asked to wait us champagne,fruit,etc ,everything was fine ,I need to give compliments to girl which works at public relations! She was very professional ,help me to choose nice suite ,organized to buy great roses which wait for us in the suite (sometimes even this is problem
in Cuba like many things ) .Breakfast at roof was amazing , and what sorprise me is high speed Internet,also very hard to find it at Cuba ,here was very fast ,just buy wi-fi card at reception area .Thanks people we really enjoyed our stay at yours hotel,see you again :-)

  • Stayed May 2013
    • Value
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Helpful?
1 Thank croato_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, Director General at H10 Habana Panorama, responded to this review, 1 May 2014
On behalf of the management and the employee of or hotel H10 Habana panorama we thank you very much for taking part of your time and write this review. it is a real pleasure for us to know that we could fulfil your expectation and that you enjoyed your stay with us. receive a special thank from our guest services department for you comments regarding their services during your stay and the special attention they pay to the details in your room and services.

your comments encourage us to continue working in our continuous improvement program to guaranty better services and facilities for all our guests.

Best Regards.
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1 review
4 of 5 bubbles Reviewed 8 April 2014 via mobile

We stay with family in Havana but we go to the panorama for the pool. For twenty CUC we used the pool all day and that gets you twenty CUC worth of food and drinks. Kids loved it :). I'll go back next year for sure! Really clean and friendly staff made our pool party an amazing experience

Stayed April 2014
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, General Manager at H10 Habana Panorama, responded to this review, 9 April 2014
Hola Michael. On behalf of the management and the staff of our Hotel H10 habana panorama we thank you very much for taking part of your time and write this review. It is a pleasure for us to know that you like our pool and that you enjoyed it with your family .

We are here at your services and I hope to see you again to thank you personally.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibraltar
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

This was the best hotel we could have ever stayed at in Havana mainly due to our wonderful hotel manager Danisbel. She was very informed, kind and effervescent. She set up a beautiful driving tour for hours and walking through the old city. We learned so much about the beautiful Havana and visited all of the major monuments. We had a beautiful suite overlooking the water with a massive balcony, and separate living/sleeping quarters. The room was very big and comfortable, and the helpful staff made jokes and were in great spirits. At the end of the day the lovely Dani left us a beautiful baked cookie as a surprise in our room! Best wishes, Chrissy and Robert

Room Tip: Corner suites if you can afford them!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank RC R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benedicto A, General Manager at H10 Habana Panorama, responded to this review, 27 March 2014
Hola Robert and Chrissy. On behalf of the staff and the management we thank you very much for taking part of your time and share your experiences in our hotel with other travelers.
It is a great pleasure for us to know that we could fulfill your expectations. Thank you very much for your comments about the room and our personnel, received a special thank from Danisbel, she appreciate the fact that you have remember her and mentioned her in this review.

Once again thank you very much and we hope to have the opportunity to see you again and thank you personally.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Habana Panorama

Property: H10 Habana Panorama
Address: 3rd Ave and 70th St, Havana, Cuba
Phone Number:
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Havana
#12 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 Habana Panorama 4*
Number of rooms: 317
Official Description (provided by the hotel):
The H10 Habana Panorama hotel is a modern four-star hotel, a reference in the Cuban capital thanks to its stunning architectural design and preferential location facing the sea in the Miramar residential area, where most of the city's embassies, commercial companies and business centres are located. Among other services, the hotel has 3 restaurants, 4 bars, one swimming pool for adults and one for children, Exclusive Privilege rooms & Suites and 3 meeting rooms. The hotel also provides a free shuttle service to the Old Havana. Honeymooners will get a Free room upgrade. ... more   less 
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Also Known As:
h10 Habana Panorama Hotel Havana
Oasis Panorama Havana
Oasis Panorama Hotel Havana

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