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“Beautiful colonial hotel in the heart of Havana Vieja”
Review of Hotel Raquel

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Hotel Raquel
Ranked #15 of 79 Hotels in Havana
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Beautiful colonial hotel in the heart of Havana Vieja”
Reviewed 22 July 2014

I stayed in this hotel as part of a 10 day trip around Cuba to celebrate my 30th and was not disappointed. It's location is superb for exploring Havana Vieja and is only seconds away from the beautiful Plaza Vieja.
The service was excellent, smiling and helpful reception and door staff and the building itself is magnificent. Huge columns greet you as you walk up the marble stairs, look up at the orange and yellow stained glass ceiling before climbing into the polished cage lift.
We asked to stay on the top (3rd) floor which was an excellent choice. It was quiet despite being next to the lift, we had two large windows overlooking the walkway, and easy access to the beautiful roof terrace with views over Plaza Vieja its a wonderful location to sit and have an evening drink. Little tip though, the mojitos here aren't the best in Havana maybe stick to beers or Cuba Libre's.
The room was huge - practically a suite - a tad on the dark side even with windows but that was fine. It was clean, tidy, plenty of storage space. We did have separate beds - perhaps only compliant. All in all we loved our four night stay here!

Room Tip: Go for the top floor!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
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Helpful?
3 Thank Francesca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ida Rosa S, Gerente at Hotel Raquel, responded to this review, 9 September 2014
Google Translation
Muchas gracias por sus palabras y todo el staff se alegra de que nos haya seleccionado y disfrutado su estancia junto a nosotros; solo esperamos que retorne para juntos disfrutar de su compañía.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Varadero
1 review
Reviewed 14 July 2014

the hotel is well situated. The decoration is perfect, the stylish mix between history and modernity. the breakfast gives you the best start for the day. All the rooms were clean. all the people who work there were very pleasant and helpful.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Galahotels.com

Helpful?
Thank Yves L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern England
Level Contributor
125 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
Reviewed 9 July 2014

If you are looking for all the mod cons of a chain hotel then don't stay here - but if you are looking for charm and character and excellent service with smiles and lovely high ceilings, shuttered windows, central location and a real feel of old Havana then this is your place

We stayed on the second floor with a small balcony room overlooking the side street

The breakfasts are very basic

The bar is well stocked, they make brilliant cocktails and it's all very reasonably priced

There is no internet

The location is excellent, security on the door, walking distance to everything, lots of bars and restaurants nearby

Attractive roof terrace with seating area, ideally could do with a small plunge pool

The whole place is a little jaded but we had a wonderful stay and most important for us is a convenient location, smiley friendly staff and clean bedding - we would recommend this to friends and we would return if ever visiting Havana again

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Phantasialandfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 July 2014

We stayed 5 nights and were satisfied. Nice location, wonderful building and very friendly staff.
They helped us a lot and gave us good advice. Breakfast wasn't really good, but have to see it in the Cuban context.

Would suggest it to everyone.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuziV1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiruna, Sweden
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 July 2014

We stayed two nights in this hotel which is a sight in itself. The inside is amazing with marble, statues and pillars. We arrived in the morning but had to wait until 4 pm to get our room, which is the advertised check-in time. We got a room without window. It seems like they put people in these rooms and those who complains get a room with a window. We didn't shift as the room without window is very quiet and the other isn't. Air conditioning worked perfectly. No internet available. They recommend the business centre at Hotel Saratoga which has fast connections for 4 CUC (4$) for 15 min or 6 CUC for 30 min. Saratoga also has wifi. The taxi to the hotel stopped two blocks from the hotel as they can't drive further. Don't have too much luggage. Breakfast buffet is included but was a bit different with many cakes that didn´t look too inviting lying there in the sun, although on ice. They had toast, small pancakes, sausages, minihamburgers and a lot more. Otherwise the hotel is situated perfectly and the reception speak english.

  • Stayed July 2014, travelled with family
    • Value
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Helpful?
1 Thank Gert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
97 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 5 July 2014

After having read some bad reviews I was worried about my choice. But the reality had proved to be the opposite. If you are in search of the true feeling of old time luxury, this is a place to be. Absolutely beautiful outside and inside, high ceilings, very tasteful renovation with old touches, like antique elevator, ceramic tile flooring, mosaics everywhere, etc. Good helpful staff, good breakfast, and it was incredible that after the breakfast they did the survey, I pointed out that they needed to bring true Havana fresh bread instead of unedible international version for toasts, and to my surprise, the very next day they indeed delivered the local bread! Bathrooms are in good shape. We did have large room with two balconies overlooking Amargura street. It really made us feel like we were right in the middle of Havana life!
Romantic terrace on the roof is a perfect place to hang out. The view from the terrace is not as great as from Ambos Mundos, but the last one recently had been renovated and it lost all the old charm, becoming like any other terrace in the world, while Raquel terrace is something special.
Do not miss Cheese and wine cafe exactly opposite the entrance to this hotel, good local and Spanish cheeses, wine from Chile and Spain.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tatiana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

But ensure you book a room with windows!

We got a room with no window for our first night in Havana after a long trip and this was not the best experience.They moved us the day to another room. This was a huge difference! Staff are really friendly and helpful. Not one the best breakfast I have had recently.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Sev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Raquel

Property: Hotel Raquel
Address: Calle Amargura 103 esquina a San Ignacio, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
#14 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Raquel 4*
Number of rooms: 25
Official Description (provided by the hotel):
I would emphasize that the services offered are FREE gym and sauna for guests staying at our hotel It is also good to note that hotel guests are entitled to free parking ... more   less 
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Also Known As:
Raquel Hotel Havana

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