We arrived in Havana after a very long journey and 3 hours delay with Cubana.
The receptionist told us that our room was out of order and that we would stay in another hotel far out of the city.
Knowing that they practice overbooking in Cuba, I asked to see the room to see that it was out of order with my very eyes. The answer was: "I don't have the key". I then asked to see the manager: "He is not there". I asked to call him: "He doesn't have a phone".
After asking the receptionist if he thought that I was stupid, I started shouting my head off. There was no way that I would stay in some ugly hotel far from the historic district.
He tried to call a few hotels part of the Habaguanex group they are working with but they were all full but the one where he wanted to send us to.
We figured out what they were doing after meeting two other couples who had the same experience: they accept your reservation because they are the best location in Havana and they then pretend that your room has a problem when you check-in in order to fill the other crappy hotels of the group where nobody wants to go to.
We ended up staying at the Sevilla because I made such a scene that the poor guy finally gave up.
The next day, we came back to the Beltran because we originally had a reservation for 2 nights. We got the room this time and a dinner for free in their restaurant (bad food by the way). The place is beautiful, so is the room but they need to do something about the bathroom. It's not pleasant to take a cold shower either.
My rating 1 out of 5 is justified for malpractice and everybody should know about it.
f you want to be sure to have a room in Havana, stay at the Sevilla!
- Also Known As:
- Hostal Beltran De Santa Cruz Hotel Havana