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“Ok but others are better” 3 of 5 bubbles
Review of Hotel Saratoga

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Hotel Saratoga
Ranked #5 of 78 Hotels in Havana
Certificate of Excellence
London
Level Contributor
198 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Ok but others are better”
3 of 5 bubbles Reviewed 12 March 2014

We stayed 3 nights and had a room on the 7th floor. It was spacious, clean, well fitted and with a great view across the square. The chambermaids were efficient and the staff on the front desk were ok. The rooftop bar has a lovely setting overlooking the Havana skyline and the staff there were really good.
However we had a really bad experience when we had lunch in the Anacaona bar. The food was poor and we were served by the rudest waiter I have ever met. The service at breakfast was also very patchy.
Overall the hotel was fine but we had friends staying in the Iberostar Parque Central. We had dinner there and the food was very good, the staff were fantastic and their room was much better. It's also slightly closer to the main areas of interest so I would recommend you stay there rather than at the Saratoga.

Room Tip: The 7th floor rooms are good. Rooms at the front have a view across the square but are quite noisy...
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  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,282 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (312)
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English first
Ghent, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

We chose a room on the 7th floor, front based on Tripadvisor reviews. We found the noise from the street very tolerable, and enjoyed our view of the plaza. The breakfast was a very nice buffet selection, although they seem to get a little overwhelmed at peak times. You don't go to Cuba for the food, so it was about as good as expected. The service was very nice, and the property is well located and very nice inside. The roof deck pool is a great plus, and great views of Havana.

Room Tip: Make sure on a higher floor, and we would recommend 'upgrading' to the front for a view. The...
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KatherineK54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seal Beach, California
Level Contributor
256 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 8 March 2014 via mobile

I expected Humphrey Bogart to be sitting at the mezzanine bar every time I returned. The rooms are spacious but the plumbing is cantakerous. We had a view of the park and Capitol. The rooftop pool deck has fantastic views over the city. Breakfast buffet extensive and the chef will make you a delicious omelet. Coffee comes as your own French press and is worth the wait. An easy walk to the four squares, shops, the prado, the malecon.

Stayed March 2014, travelled as a couple
Helpful?
Thank sealbeachtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

We found the hotel to be in a good position and as someone who enjoys early morning strolls I found it especially great for seeing Havana come alive and exploring the old centre early morning. We stayed three nights and within that found the hotel room of a good size, bath & shower clean and large, facilities i.e. mini bar, coffee making and flat screen TV totally adequate for our needs. Staff were friendly, especially room maids and the female concierge who recommended and booked a 'Gran Espectaculo tradicionales 50 Buenavista Social Club evening' great atmosphere with mojitos. Plus the next day when one just wanted to 'chill' there was the roof top pool and bar, again a good mojito or just water for the day after.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelmanEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 March 2014 via mobile

The hotel is very good in terms of location, close to the old centre and major attractions, all walking distance; very nice and helpful staff; charming colonial style decor, lovely pool and terrace at the top, with breathtaking view over Havana vieja and the sea. Room and bathroom spacious. Coffee machine Nespresso kind in the room. Rooms facing the plaza and Main Street a little noisy at night. Breakfast is average and maybe the building would benefit from some restoration but we enjoyed our staying and would be back for sure.

Stayed March 2014, travelled as a couple
Helpful?
Thank RaffaDeG2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
237 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 bubbles Reviewed 27 February 2014

We visited Cuba with a group which chose this hotel. It looks good on the outside, but as soon as you enter the hallway to your room, you are completely knocked over by the smell of mildew. Our room didn't smell as awful as the hallways, but did still smell so that we opened the window whenever we were in the room. The grout in the shower was mildew-y, and that didn't help. Otherwise, I am a fan of older hotels, and the room was attractive, with tile floor and good beds with good sheets, although the bedspreads were a touch shabby. The breakfast buffet was just ok. The fruit was usually not great quality and covered with fruit flies. Not appetizing. Coffee service was usually slow and inconsistent. One morning we had an early departure; the restaurant opened at 7AM, but coffee was not ready until nearly 7:20AM. Staff in the morning restaurant were sometimes pleasant, sometimes surly. The location was good. The pool on the rooftop is attractive, and offers a nice view of the city. The pool is not heated, so the water in February was rather brisk. Staff at the front desk were competent and polite. There are only 2 elevators, and one was often out of service, making for slow service.

  • Stayed February 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PoisonPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
58 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 24 February 2014 via mobile

The hotel rightly deserves its good reputation and delivers . It fails to flatter the critical view people have of Cuban hotels. Everything was first rate . It doesn't score 5 stars as one pays extra for facilities that are taken for granted elsewhere like complimentary tea and coffee and water in the room. However wifi is free excellent and best in havana. The roof top pool and restaurant is just perfect. Staff friendly especially room maids and in particular the female concierge who recommended and booked great restaurants.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Apuleius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Saratoga

Property: Hotel Saratoga
Address: Prado 603 esquina Dragones | Old Havana, Havana 10200, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Havana
#5 Luxury Hotel in Havana
#7 Family Hotel in Havana
#9 Business Hotel in Havana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Saratoga 5*
Number of rooms: 96
Official Description (provided by the hotel):
Hotel Saratoga best pool roof top view in Havana, 5 star Luxury, 96 rooms and WIFI free. ... more   less 
Reservation Options:
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Also Known As:
Saratoga Hotel Havana

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