I had 3 nights here from 5th - 8th May 14. This place makes a decent fist of most things, but falls short in some vital areas. The location is pretty good - just about within walking distance of Old Havana and other sites of interest. The breakfast buffet is very accomplished with lots of choice and friendly, attentive staff and the rooms are clean well presented, albeit with showers that don't drain properly. By far the hotel's best asset though is the roof top pool and bar with stunning views and a great bar. Unfortunately, I was only able to enjoy it for part of my stay as the hotel owners opted to close the facility for 3 days in order to host a private cocktail party, which they only informed guests about by leaving a note in the rooms the day before. Very dissappointing to have such a key facility being closed at short notice with no provision of an alternative. Other issues included a lack of gym and spa, concierge service, or any form of tourist information whatsoever - there wasn't even a hotel map, guide or mini bar price list in the rooms. Despite some very good staff, I actually found some of the key desk staff to be not particularly helpful and mostly preoccupied, which I suspect was to do with the event they were hosting. It just felt as though they got lots of little things right, but it didn't have the fundamentals of a 4-star establishment just yet. With the refurb still under way I am sure there is more to come from the Capri yet though.
- Official Description (provided by the hotel):
- The four-star NH Capri hotel is located in the heart of downtown Havana, making it the ideal starting point for getting to know Cuba's vibrant capital city. The hotel has 220 comfortable guest rooms and suites. All of our elegant rooms feature natural daylight, a welcoming atmosphere and a modernized 1950's-inspired decor. ... more less
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