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“did not meet my expectations”

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Be Live Experience Turquesa
Ranked #22 of 64 Hotels in Varadero
Melbourne, Australia
Level Contributor
82 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“did not meet my expectations”
Reviewed 6 May 2014

I have never done anything like this (all inclusive resort) before so maybe my expectations were off. But in general I was disappointed.
My major disappointment was with the service. I was expecting people to bring me food and drinks while I relaxed, but no, I had to keep getting up and walking around the large resort, lining up and getting my own stuff. I felt like I was always waiting or looking for services (e.g. the bellboy took forever). And I wanted a massage but couldn't find the masseuse, none of the staff helped by calling or anything, just sent me off to look for her myself. I found the bar and check in staff to be quite brusque but the restaraunt staff were great. There were a couple of male staff members who were a bit too friendly which made me uncomfortable as a solo female traveller.
The buffet restaraunt was pretty good (by Cuban standards), but I was a bit disappointed it was only open a couple of hours for 3 times a day. Drinks were good.
The beach was fantastic! Beautiful white sand and the resort is next to the beach. Plenty of seats and shade at the beach and at the pool.
I was very happy with the room itself - big, comfy bed, clean, satelite tv. The aircon was really good, but I would have liked a fan so I didn't have to use aircon all night.

  • Stayed April 2014, travelled solo
    • Value
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Helpful?
8 Thank MegSCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (156)
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English first
Smiths Falls, Canada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 May 2014

This resort is small and quite beach is nice not much going on in resort rooms nothing special but clean and air works good.
Booze !! not much their frozen drinks 2 different kinds but i have to say its strong and give you plenty.
Food !! Lots of different food you will not starve their is something for everyone food is good you will always find something to eat.
Rooms !! clean and air works fantastic
Pool!! looked nice never went in it i love the beach notice their is no swim up but all in all resort is nice and small which i always go for.So just go and enjoy your vacations

  • Stayed March 2014, travelled as a couple
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Helpful?
5 Thank Leah41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 April 2014

I returned April 7 from a 9 days vacation at Hotel Turquesa, I must say that overall I did enjoy my stay.
The first couple of days I was a little disappointed and had mixed feelings about the Hotel, however as the days went by I got used to it and I was happy to be there.
The beach was really beautiful, the room was quite spacious and the bed was very comfortable, the maid Lisette did an excellent cleaning job every day.
The management team was helpful and accommodating special thanks to: Sayli, Malaica and Belki for their support. The resort is small but cute, very relaxing and easy to get around, the food is average but there is always something for everyone to eat.
I look forward to going back in the near future.

  • Stayed April 2014, travelled solo
    • Value
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Helpful?
6 Thank VinceCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2014

This resort was NOT great, but it was ok! There is NO swim up bar and NO pool service. if you want a drink, then you go get it yourself!!
The food was typical for Cuba (so glad I brought my own Ketchup) my friend and I took a taxi almost every night into Varadero to a wonderful restaurant called Kiki's. Great pizza (although a little greasy) and very cheap!
If you love live music, go to The Beatles club. (on the main strip) great live music and cheap beer :)

As far as safety concerns, we never had any troubles on/off the resort!!!
This was a quiet resort, so if you're looking to party - pick another spot!
would I recommend this spot?? NO... but don't take my word for it!
see it for yourself!
OH, and there is NO WiFi

  • Stayed March 2014, travelled with friends
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Helpful?
2 Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 April 2014

This hotel is only a 3 star and not a very large resort. It could use a face lift. It has a pool and, in addition to the buffet restaurant, one other a la carte restaurant which we did not try. It also has a ranch-style restaurant near the beach which is only open for lunch but serves very tasty food. The buffet restaurant does not have a wide selection of items but the staff is very attentive. Rooms are large and kept very clean. A trip into Varadero is worth it with many souvenir stores to choose from but be prepared to negotiate. The best thing about this hotel is the beach.

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank julyzoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Valley, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2014

My husband and I and another couple returned from a 1 week vacation on April1st. Had a great time, hotel was easy to navigate, pool was lovely, beach could be kept cleaner, rooms were large and kept very clean. Food was good and there was always a variety, to those who did not enjoy the food - two words - PICKY EATERS... Most staff were more than willing to help with any requests or inquiries. There was one bartender at the 24 hr. bar & unless you were young, spoke Spanish or willing to tip $5 CUC every trip to the bar, you were invisible (older, grey hair), that being said the bartenders at the lobby bar & all the wait staff were great.. Great place for a relaxing week. Be sure to take the tour on the double decker buses to Varadero. ENJOY!!

Room Tip: Try to get buildings 31,32,33 or 41, 42, 43
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  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
3 Thank Laurie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
2 reviews
Reviewed 11 April 2014

Be live turquesa was a relaxing resort. The staff was wonderful, very helpful and kind. The rooms are large and very clean. Maid service was amazing.The white sandy beach and clear ocean water was beautiful. The food on the other hand well... breakfast was the best part of it. If you decicide to take a vacation here go to Veradero. Theres a great restaurant called Kiki, best pizza in town well worth it, and cheap. You must go to beatles bar,live bands, cheap drinks, next door theres club 62 salsa dancing highly recommend both places. Overall had an amazing time.

Room Tip: Ask for a room near pool.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Be Live Experience Turquesa

Property: Be Live Experience Turquesa
Address: Las Morlas, Km.12,5 | Reparto La Torre, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Varadero
#19 On the Beach Hotel in Varadero
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Be Live Experience Turquesa 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
Be Live Experience Turquesa is a 4 star all-inclusive establishment surrounded by palm trees and tropical vegetation. The complex is in a garden area that opens up to the spectacular Varadero beach. It is the ideal holiday destination for couples and families, and it is an exquisite location for weddings. It is on the beachfront, 8 km. from the center of Varadero, 4 km. from the shopping center and 36 km. from the Juan Gualberto Gomez International Airport. In the vicinity of the hotel are a number of tourist attractions, such as the Varadero Golf Course 4 km. away and the Varadero Dolphinarium 500m. away. ... more   less 
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Also Known As:
Oasis Turquesa Hotel
Resort All Inclusive Oasis Turquesa

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