We went 6/8 days with no hot water. The building didn’t have a working hot water heater. And the staff knew this when they put my family in this building (16 people) Finally moved us all on the 6th day to a different building.
A couple Safes never worked. One room the door didn’t close - repeatedly asked for this to be fixed. Never happened.
Food was undercooked and cold. Buffet was overwhelming- pushed around as it was often over capacity- finally on 5th day they started opening the other buffet but it only had one station open. Not much variety for food.
Bathrooms around the resort were locked at times- so when my family had food poisoning from the food at the resort. They were not able to use a bathroom when needed. 14/16 people were sick from the food.
There was not many locks on the bathrooms doors and you were lucky to have toilet paper.
No lights on the stairs to room. Non-drinker fell down them as they were poorly lit.
No clean towels given in room- told laundry did not work. But there were beach towels being offered. Sheets/ towels were cleaned once in the whole trip
One of the kids puked in bed and went without any sheets for 3 nights.
Dead bugs in one of the beds.
Some staff were very nice. But service wasn’t great people due to over crowded.More
- Free Parking
- Breakfast included