Upon arrival to Hotel Kawama (9pm) we were given the worst room possible(room 3032). The room smelled full of smoke (we asked for non-smoking). The closet door was broken and hanging on a hinge and the fridge was broken, the bathroom window did not close therefore we had mosquitoes in the room. We went back to the hotel front desk that night and asked for another room. They told us we had to wait until 9am the next day and come back. She wrote our issue on her 'mucho problemo' list. Yes I said " Senora, mucho problemo when you give us a bad room !!" They did move us but we spent the whole morning waiting for another room (we wasted the day). The second room (2012) was acceptable- they showed us the room which was still occupied and then they took all day to clean and empty the room, we never got to move there until late afternoon.
The room was clean but the beds are old and uncomfortable and the pillows were hard. There is no king size bed just two double beds put together with bad mattresses. But there were no bed bugs and no mosquitoes and no cockroaches in this room, and the fridge worked, and so did the air conditioner.
We brought nice Canadian souvenirs and gave it to the maids, gardeners and bartenders.. and locals and got good service when you tip ! If you go on the Safari excursion, save some pesos for the children at the end of the tour. The Safari excursion is the best ! (a lot of bumpy roads !) Bring toys or souvenirs for the children - they are so adorable ! Our driver Raymond on the Jeep Safari was amazing, we were his VIP couple ! :)
Drinks at the bars were sickly sweet. I was looking forward to fresh fruit in a tropical place such as the Caribbean. All I got was sweet water and had to ask to tone down the sugar in my rum punch. They need to put more fresh fruit and juices in their drinks, I did not see a strawberry in any of my drinks.
The flowers were beautiful, there were fresh flowers picked almost daily.. every kind you could image.. I have never seen such beautiful flowers in the Caribbean. We met Jesus the gardener, and for a few pesos, you could ask him to cut a coconut and go to the bar El Dorado and ask them to put rum in the coconut water and have a nice drink ! The bartendar lady even saved my coconut from the morning so I could have my drink in the afternoon.
My favourite coffee bar (El Candil I think) was the best speciality coffee place. Ask for a Meringue Coffee (meringue in black coffee in a tall glass) absolutely delectable ! ) they open at 9:30am right by the beach.. ask for Carmella she does the best meringue coffee !
We went out on the Katarmans (Louis and Isreal were the instructors) they were amazing.. the ocean water is beautiful !! I also went kayaking and paddle boats.. make sure you wear sunscreen on your legs or you will get a severe burn from their sun, it is very strong !!!
The ocean is aqua blue and very beautiful, the waves are fun to jump in !!! and the ocean water is very salty !!
Location is excellent, close to everything a nice walk to the flea markets. We felt very safe in Veradero at all times, locals were very nice.
The food was average but the breakfast buffet was the best at Toscanas. You have to reserve a la carte restaurants from 10am to 12pm every day in the hotel lobby, which can take some time.
The local restaurant, La Sangria down the street is good, we got a whole meal with a beer for 5.25 pesos!
Most of the staff were nice, front hotel desk not friendly and never smiled.
Best advice for the traveller, plan which excursions (if any) you will go on before your trip and book it when you get there including booking the a la carte restaurant for your first evening. Do not exchange money at the hotel, they will charge a fee, go to the bank down the street (opens at 9am) and exchange your money there, you get a better rate but you might have to wait.
This was our first all-inclusive vacation and our first time to Cuba. For the price (based on the second room we got) it was acceptable. the food was mediocre, the drinks were terrible. the beach was fantastic. We would probably not return considering that there are so many other places to visit in the Caribbean, and even if we went back to Cuba, we would pick a different place.
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- Also Known As:
- Kawama Hotel Varadero
- Resort All Inclusive Kawama
- Kawama Varadero
- Club Kawama Varadero