We had heard after booking that this wasn't a great hotel so we prepared ourselves but were not ready for how bad it actually was. Cuba was fantastic, this resort is not.
The beach is definitely the best part. No complaints there and it was relatively clean the whole week we were there.
The rooms were simple but workable. Except for the lack of hot water in my room and the lack of a draining tub in a friends room.
However, it would have been nice to get into our rooms. We arrived at 4 in the morning and were told by the front desk that we would have rooms by 8 or 9. Went back at 10 and managed to get one room for 5 of us. The last person in our party didn't get a key to her room until 3 that afternoon and couldn't access it until 5 as it was being cleaned. The receptionist at the front desk said "Well, it's Cuba. What do you expect?"
The food is pretty bad. Breakfast is fine as you can get eggs done but the rest of the meals were basically the same every day. The buffet was an adventure in trying to decide what type of meat hadn't been sitting out unrefrigerated for too long and checking fruit for bugs before putting it on your plate. The sandwich bar at the far end of the resort had the best food and the Italian restaurant was pretty good.
The staff was the worst part of the resort. At the lobby bar, despite being cheerful and polite, I was usually ignored because I didn't tip them prior to service. They were generally unhelpful and even yelled at the guests.
We did a couple excursions through SunWing and would recommend those. The dolphin excursion was amazing (except for the part where they stopped the boat to shake us down for tips) and the tour through Havana was really interesting.
Overall, Cuba was great and I would love to go back - at a different resort.
P.S. Don't forget to bring toilet paper everywhere you go on the resort - most bathrooms don't have any.
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- Also Known As:
- Kawama Hotel Varadero
- Resort All Inclusive Kawama
- Kawama Varadero
- Club Kawama Varadero