I just got back from the Iberostar Laguna Azul with friends two days ago and I still have diarrhea. We had a good time, rooms were nice, beach was nice, excursions were fun, HOWEVER: as long as we stayed away from the buffets. . . be very careful, there is no food safety anywhere!! We lined up at the grill for chicken and after the chicken breast was ready the staff member used the flippers of the raw chicken to get it for us and put it on the plate! At this point we pulled our plates back and declined. The heating lamps on one of the stations were broken but food was still served at that station. The trays had cooled off, and fish and pork had been sitting there for a while without heat lamp. When we pointed that out to staff they said the lamp was broken. Yes, we noticed, and we said that it is dangerous to offer food on that station. The staff just said they knew about the risks, shrug their shoulders and continued serving anyway. That is irresponsible and the management of the hotel should take action and train their kitchen staff better and take precautions!! On the flight home several other people who had stayed at our resort as well were battling diarrhea too. I've stayed at two other Iberostars in Cuba before and many other resorts in the carribean and have NEVER seen such a lax approach to food safety anywhere. Iberostar has to do something about the management there, or this is an accident waiting to happen and someone will really get hurt or die from food poisoning. And it is easy to fix, management just take some basic food safety course in Canada and teach the staff. What a disappointment for a so-called 5 star resort. . . :-(
- Official Description (provided by the hotel):
- Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Laguna Azul Hotel Varadero