We stayed at this hotel June 7th - 14th 2014 and had a relaxing holiday. Other reviews comment on the staff ignoring guests, well I can only say we did not encounter this problem. We found all the staff friendly and very attentive, even the maintenance staff would smile and wave as we walked by. Our maid was wonderful, always leaving our room with plenty of fresh towels and sparkling clean (we did not stay in the privilege section). The room its self was bright and spacious and so was the bathroom. Mikes coffee shop serves wonderful coffees and smoothies and again the staff always had a smile and were most professional. We preferred to dine in the buffet restaurant as it had plenty of choice and we particularly enjoyed selecting fresh fish to be grilled. We did sample the Gourmet and the Italian restaurants but found the service to be slow and the food rather bland. The beach is amazing but needs to be cleaned in places to remove cigarette tabs some dirty holiday makers leave behind. Yes a lot of the sun loungers are damaged or broken completely and do need to be replaced by better quality models. Furniture in the lobby area is comfortable but starting to show signs of damage. In places this looks as though it could have been done deliberately i.e. peeling leatherette in places you would not expect to see it. We enjoyed a drink in the piano bar, especially when the crazy drummer/sax player/clarinet player/vocalist was the act. Overall, because of the poor quality/broken loungers, food in the a la carte restaurants, furniture in the lobby and a few other minor items we would rate this as equivalent to an European 3 1/2 to 4 star hotel but by Cuban standards it would be a 5.
- Official Description (provided by the hotel):
- Prime oceanfront property stretching more than 200 meters wide, Ocean Varadero El Patriarca is a five-star resort reflecting the 40’s and 50’s Varadero historic architecture. Complete with 420 deluxe rooms, Privilege Deluxe and Privilege Junior Suites; an array of thematic restaurants; a Despacio Spa Centre; Privilege Exclusive Rooms and Services, Privilege Lounge and upgraded amenities. ... more less
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