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Ocean Varadero El Patriarca
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Reviews (3,913)
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1,524
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614
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1,462 - 1,467 of 3,913 reviews
Reviewed 23 June 2014

Thank you so much to the staff at Oceans for making this one of my most memorable vacations yet. All the staff were so genuine and kind.

The food was amazing! I loved the Italian a la carte restaurant, the breakfast buffet which had the best omlettes and the all you can eat buffet close to the beach.

My room was always well maintained. Everyone from the gardeners, to the cleaners to the bartenders made our family feel like royalty.The service and activities were so great that we didnt leave the resort once. We stayed from June 14th to June 21st. I will definitely be back next year or possibly later this year. Out of all the resorts I have been to this is one of my favourites.

  • Stayed: June 2014, travelled with family
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3  Thank Andrea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Director de Relaciones Públicas at Ocean Varadero El Patriarca, responded to this reviewResponded 7 July 2014

Dear Andrea, It makes us very happy to hear that you and your family enjoyed your last vacations at our resort. We thank you for the positive comments on our staff and our services. We will be more than happy to host you again with us here at “The Old Cactus” in sunny Cuba.

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Reviewed 23 June 2014

Date of stay was June 15-22 2014 .Well we stayed at this hotel not the first time in cuba. When we arrived service appeared to be good, as the stay progressed it wasn't what it appeared to be. One group at the dining was fantastic the other really didn't want to be there and it showed. Food was a lot to be desired been many times to cuba and this was one of the worse. The cutlery was dirty ,cups and glasses stained.
Shows only two that are spectacular were the Michael Jackson and the pool ballet. The children didn't even want to stay and watch them found them extremely boring.
The kids club hmmmm now let's see if you attended to the kids club then they showed you the time of day if not the children were not included in the 8:00 kid disco activities even when standing in front of the stage wanting to join in they weren't invited by the animator. There weren't any real
Beach was wonderful ,pool paint flaking and when sitting in shallow end you turn blue because paint would rub off onto your skin.
Staff not very friendly there were a few that were very nice but not more than that.
Rooms had bugs in them everyday little ones similar to ants all over the counters floor safe and found some in the beds. I would use bug spray on the beds every night before we would go to sleep.
We were two families traveling all of us were in agreement that we would not return to this hotel.

Having been to cuba many times before knowing what to expect for me to write this review it wasn't at all what I know of cuba nor the people we were very disappointed in the overall vacation. Even my children voiced that they don't want to come back to this hotel they are 8&9 years old.

  • Stayed: June 2014, travelled with family
    • Value
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13  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Director de Relaciones Públicas at Ocean Varadero El Patriarca, responded to this reviewResponded 7 July 2014

We are very sorry that your vacations did not go as expected and sorry that we fell below your expectations this time around. Our staff is normally regarded as polite, friendly and service oriented. We really apologize if at any time the service received was any different from the above. Your feedback is very important for us to pinpoint areas of opportunity of improvement and we have passed your comments onto our Executive Chef and Animation Manager for review. Concerning the pool, we are currently trying to acquire some special painting that would allow us to make the proper repair without having to empty the whole pool not to affect its operation. Even having a very strict fumigation program we apologize if any insects made it inside your room. We remain committed in improving our services to our clients and hope that we may be able in the future to regain your trust and have the chance to host you again as part of our very valuable repeat customers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Lots of positive things to say about this hotel, mirroring what others have had to say but also a few things that prospective travellers should be aware of.

Positives
Paid for the Privelege service and it was excellent. Cocktail served to us by the charming Romilio whilst we checked in, air conditioned room, avoided the huge queue at the front desk.
Cocktails are plentiful (and strong). Anely at the Privilege Bar is a credit to the hotel and Cuba.
Breakfast service and access to the Privilege Pool and Bar is a welcome escape from the masses.
Room was very close to the beach, and the cleaner kept it very clean.
Beach is lovely, a few shells but lovely swimming and snorkelling conditions just away from the shore

Negatives
Food isn't great - I'd suggest the Oriental is the best, then buffet (find the meat station), then the Italian, then the Gourmet, which really isn't very Gourmet. The food was rated at a 6 by me, and 3 - 4 by my girlfriend.
Room key / key machine was a little tempermental. Couldn't get into teh room / wouldn't lock. Trick is to push the machine up (!) to help. Yes we reported it to get it 'fixed' but only improved it a little

Also please note that access to cash machines is very limited (bring in cash and convert it at the front desk) and as a general point the Airport is extremely slow, both entering and leaving the country.

Booked with Thomas Cook, the Rep (Rigo) is a good rep.

Stayed in block 46 - all privelege rooms are close to their pool/pool bar, and the privilege bar and beach.

  • Stayed: June 2014, travelled as a couple
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1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Director de Relaciones Públicas at Ocean Varadero El Patriarca, responded to this reviewResponded 30 June 2014

Dera guests, We thank you for your positive comments and welcome your observations. We are very sorry to hear that you had some difficulties with your door lock and we can assure you this is not a normal occurrence in our hotel and have passed instructions to our maintenance staff to review all lock at that building. Your feedback is very important for us to improve our services and your comments on our restaurants have been passed onto our Executive Chef for review. We hope to have the opportunity of hosting you again in the future and have the chance to receive you as part of our very valuable returning guests.

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Reviewed 22 June 2014

My girlfriend and I had booked this hotel for two weeks from May 30th to June 14th. When we first arrived check-in took a massive amount of time, but on your first day of the holiday you are expected to wait around with airports etc so we weren't to bothered about this. The food in the main buffet was horrendous! We are not fussy eaters but we both found the food inedible! The staff in the main buffet were slow and did not seen interested in serving us and any great speed! The pool and pool bar are excellent! No complaints about them! Also the staff at the pool and bar were nice and helpful! We tried all of the a la carte restaurants and we found them just as poor and the service was actually worse! Our room key failed to work about 4 times and had to get them both changed each time! We asked our roe, who was extremely helpful, to move us hotel and he did so with no problem at all! We moved it the Blau Varadero and it was an excellent decision! Food was great, staff were great! We could not have asked for more after we spent an awful week at Ocean Varadero!

  • Stayed: June 2014, travelled as a couple
    • Value
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8  Thank Bracks16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Director de Relaciones Públicas at Ocean Varadero El Patriarca, responded to this reviewResponded 30 June 2014

Dera guests, We are very sorry that your vacations did not go as expected and sorry that we fell below your expectations this time around. On a constant basis our Executive Chef with the help of his staff is making changes in our different menus trying to increment our food variety and improve our selection. Our staff is normally regarded as polite, friendly and service oriented. We really apologize if the service received was any different from the above. We are also sorry if you experienced any difficulties with the room keys. These are sometimes sensible when exposed to water or magnetic equipment as cell phones thus losing their programing. We aim to improve every day and your comments help us to locate the areas with opportunity of improvement.

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Reviewed 21 June 2014 via mobile

I can't thank you guys enough for the service and week my boyfriend and I spent at this hotel....to us it is more than five stars....
We were there from June 12 to 19 and all I can say is Thank you all for a memorable and amazing time...
We were in the most amazing room..1424... Second floor and right in front of the main pool and close to all the fun and beach...
Restaurants were awesome... Buffet was good, oriental and gourmet were amazing!!
We were celebrating our five years and my birthday and hotel provided us with a romantic lobster and steak dinner...
Also room service breakfast and bottle wine to our room....priceless!!!! We definitely did not want to come back to Canada!!!
The entertainment crew is awesome!! Main lobby crew is amazing...thank you Just for some serious delicious drinks!!!
We did the tour to Havana.."Havana special" ...it was worth every cent... The tour guy, Jorge was awesome!! And of course Mr Jintxs!!! The driver....
We are definitely coming back to wonderful Cuba and most definitely to El patriarca!!!!! Love you guys.....

Stayed: June 2014, travelled as a couple
5  Thank wendy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Director de Relaciones Públicas at Ocean Varadero El Patriarca, responded to this reviewResponded 22 June 2014

Dear Wendy, we are so happy to hear you and your boyfriend had a memorable and amazing vacation in Ocean Varadero El Patriarca. We thank you for taking the time to let us know you enjoyed your anniversary with us. Our doors are always open to receive you in the future as part of our very valuable returning guests.

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