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IBEROSTAR Tainos
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Reviews (4,333)
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1,743
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768 - 773 of 4,333 reviews
Reviewed 20 June 2014

Food was amazing....shrimp, muscles and calamari everyday at lunch and diner....excellent service all around, never felt like a tip was expected. If you like the smaller type of atmosphere this resort is for you. Travelled with four twenty year olds, they always had something to do...going to town for day trips and nite life safe and easy. The drinks were not watered down and they make a mean cappuccino....some issues with the bedding but nothing that wasn't taken care of. Staff friendly and very efficient...would recommend this resort....

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Iberostar.com
6  Thank Teresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this reviewResponded 1 July 2014

Dear Guest,

On behalf of the IBEROSTAR Tainos Team we would like to thank you for your recent visit at our resort.

We are happy that you enjoyed our hospitality, food and activities in our resort. It is our main goal the completely satisfaction of our guests, and with your excellent review we see that we did so.

It will be a pleasure for us to welcome you once again in Cuba and in our hotel.

Best Regards,
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Was there in June and had a wonderful time. It was our first trip with our 9 month old and she loved it. Staff was amazing! It was smaller resort and a lot quieter then any other I have been too but it was def nice for a family trip. Good was better then expected as I've heard the food in cuba not the greatest. Would def go back to this resort.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Iberostar.com
4  Thank Lindsay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this reviewResponded 1 July 2014

Dear Guest,

In the name of all the staff of Iberostar Tainos we would like to thank you for choosing our hotel for your recent vacations.


We are more than happy to hear that you could enjoy your vacation with our great staff in our beautiful facilities. It is good to know that we are in the right direction with our services what we offer to our clients.

Once again thank you for your nice review, and do not hesitate to contact us before your arrival to assist you even more in your next vacations with us.

Best regards,
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

This is not a 4 star hotel.The reception and main bar don't have aircon the bar staff struggled to cope at busy times but always had a smile. We had a large room in the main hotel but a standing on only balcony as we were above the main entrance to the hotel. ( there were also 2 story buildings around the property ) the bed was huge but always felt a little damp the pillows smelt awful. The room was cleaned well and the arrangements Llily the cleaner made were amazing.
The food wasn't restaurant standard but there was plenty of choice but the options were repeated a lot.The restaurant staff were very friendly. You can reserve a table in the cuban restaurantfor waiter service but do it a few days in advance. The pool restaurant at lunch always had prawns on the grill :) Be warned there is a LOT of entertainment. Cuban musicians at lunch all of whom were brilliant but the entertainment team were very full on an very loud for 2 hours every morning and every afternoon and it felt like more, beach and pool there was no escape!
There were plenty of sun loungers at the pool, but you need to put your towels (supplied by hotel) down on the (totally beautiful) beach loungers before 8am. The beach bar shuts at 6 but the sun does'nt set til 8:30. There was always a full band playing in the VERY air conditioned show room but the entertainment wasn't exactly sophisticated.
Tips: take: inflateables with you for the pool; insulated mugs for the drinks, as many unwanted clothes your weight allowance will cover to leave for the staff, more toiletries than you'll need and leave them for the staff. pencils and crayons again for the staff's children. Fly direct to Valadero, the drive to Manchester is worth it to avoid the ordeal of being picked up an hour late then taking 4 hours to do a 2 hour drive to Havana airport

Room Tip: As for a pool or sea view room
  • Stayed: May 2014, travelled as a couple
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5  Thank carallangennech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this reviewResponded 1 July 2014

Dear Guest,

First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Tainos for your vacations in Cuba.

We would like to inform you that every concern presented by our guest in very important to us. Your correspondence above has been forwarded to our Management and we regret the incidents you are mentioning. The hotel, as per the size, in known by many of our clients as realxing hotel and we are sorry that you couldn`t enjoyed as expected.

We hope to have the opportunity to host you back once again in the near future so we can change your point of view in regards to these issues.

Best regards,
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

This was my 4th time in Cuba but first to Varadero my husband and I decided to try it out we normally go to Cayo Coco. My family and I spent a week at Iberostar Tainos the resort is beautiful but 95% of the staff working there very rude. My 2 yr old son wanted cereal i asked the server some and they refused to give me the milk because it was 9:45am and breakfast was closing, so i tried going to the omelette station for an egg and he always refused to make my son a egg because he was "closed". Who refuses to give a 2 yr old boy milk? On our last night we had reservations at the cuban restaurant staff was very rude they had no chicken got all out orders wrong it was very frustrating. The entertainment staff was ok ive seen better shows in Cuba. The Japanese restaurant was very good staff were friendly. The buffets were good breakfast was very bland not to much to choose from but lunch and dinner were good. The grill by the pool was very good again all the servers never smiled. Rooms were in good condition although the beds were in pretty rough shape. The maids were very good always did a good job. Over all we had a good trip I just don't see ourselves going back to Varadero. We missed our friends in Cayo Coco. They would have NEVER refused our son food!

  • Stayed: May 2014, travelled with family
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1  Thank Jennifer1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this reviewResponded 7 July 2014

Dear guest,

Thank you very much for writing a comment on Tripadvisor about your experiences during your stay at the Iberostar Tainos.

We apologize for the inconveniences you had during your stay.
We would like to inform you that every concerns presented by our guests are very important to us and we regret the incidents that you are mentioning. The Iberostar Tainos is well known by the hard and very helpful staff and we are surprised to hear that someone from our staff denied to help you out with food. The buffet closes at 10h00 am, we always give minimum 10 to 15 min after closing the entrance before take the food out of the displayed (like for example the cereals). Even after closing the buffet, at the snack by the pool, we continue to serve breakfast from10h00 am until 11h30 am, so we make sure the clients can have breakfast until late in the day.

Once again we apologize for the inconveniences and you can make sure we have take measures about this situation.

Best regards
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

First time at Iberostar Tainos (May 23-31, 2014), but about 15 times in Cuba. This resort is very nice, clean and well maintained. The Entertainment staff is absolutely AMAZING ! Especially Fernando, what a sweetheart ! Evis and all the others that made us danse all week, thankyou so much. The hotel should be very proud to have such a great bunch of people working there. The best shows I've experienced so far in an all-inclusive, beautiful costums (new), and amazing talent.

Upon arrival we asked two rooms in a specific bungalow, which we got (the person at reception (unfortunately cannot remember her name) was absolutely wonderful and very helpful. The rooms we had were very clean and well stocked, thanks Yanara!

The food was not bad, including the meals we had at both Japanese and Creole restaurants. Unfortunately, we found out 3 days before leaving that the Buffet was open for lunch starting at 1:00 pm and in all honesty, the food was better there at lunch than by the pool or even in the everning. Much more choices!

The beach, well....AMAZING. The only thing, last day I was there, I got my beach towel stolen while I was doing my check-out. Beach security was no help at all.

All in all, great week, the weather was 8 days of sunshine with breezy afternoons, perfect for a nap. Great beach for walking too.

Thanks Sandy at the main bar for the best Sangria ever !

* Bring moskito repellent, because at night, you do get stung quite a bit even if they apparently spray

  • Stayed: May 2014, travelled with family
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4  Thank CathyLovesCuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DGIberostarTainos, Manager at IBEROSTAR Tainos, responded to this reviewResponded 1 July 2014

Dear Guest,

First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Tainos for your vacations in Cuba.

We are glad to hear that you enjoyed the hospitality, and friendliness of our Resort. Our team is proud to know that you liked the services that we offer, special thanks from all our hard working team members named in your review. It is our main goal that our clients have an unforgettable experience on their vacation, and with your excellent comments we see that we did so.

Once again thank you and we hope we can welcome you soon again in our resort, please do not hesitate to contact us before to assist you even more.


Best Regards,
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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