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“Thirsty week”
Review of Melia Las Antillas

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Melia Las Antillas
Ranked #11 of 65 Hotels in Varadero
Certificate of Excellence
Watrous, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Thirsty week”
Reviewed 14 April 2014

Overall this was a good experience, with a few exceptions. Our room was wonderful - we had upgraded to concierge service, which we really enjoyed. The maid service was excellent. The food was good (this has not always been the case for us in Cuba), and the beach wonderful. It is definitely a seniors resort, we were on the younger end of the age scale, but enjoyed the quiet. However, trying to get a drink from a waiter in the lobby bar or on the patio was near impossible. The only way one could overindulge would be if you brought your own bottle. We sat on the patio nearly every evening, and only once were we offered more than one drink. Whether you tipped or not seemed to make no difference. The other disappointment was the massage service. Most resorts have a spacious spa area with some ambience. The masseuse works out of a tiny, hard to find room with orange peeling paint. Don't waste your money on the massage, as it was not particularly relaxing.

The two things that will affect whether we return to Cuba (to this resort or any other) will be 1)cell service and 2) flight times. I had no cell service. I have always been able to text from Cuba before (this was our 6th visit), but had no service at all this time. I have to be able to touch base for business reasons, so this is a deal breaker for us, unless we can find a resort with wifi (and we know that Cuban internet service is unreliable, at best), Flight times were ridiculous - flying through the night. 2 days of being awake for 24 hrs+ will make me look hard at my options in the future. I will be pushing for an alternate destination on our next vacation.

Room Tip: The resort is small enough that there really aren't many rooms I wouldn't choose. The ones o...
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  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Avril R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Melia Las Antillas, responded to this review, 18 April 2014
Dear guest,
We want to thank you for use part of your valuable time to share details of your stay in our hotel and for your positive comments about the room, the concierge and maid service, the food and the beach area.
Your comments are really important to us to improve our services, that´s why we thank you for mentioned the issue with the service at the terrace of the lobby bar. We will definitely going to increase the supervision, mainly at nights, when most of our clients enjoyed this area.
As you refer the room massage is not so big but we have a professional and well prepare personal attending this service, with different therapies and types of massage offered.
Please do not hesitate to contact us if you are planning to visit us again.
Sincerely,
General Manager
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English first
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2014

This resort should be for 60+ Not 16+............It was my first vacation to Cuba . The room was satisfactory, no WIFI, Internet was always down,but you only found this out after paying 5 pesos.There was no music being played through out the 7 day stay. The animation team needed serious help. the only thing to look forward to was the 9:30 pm show. Even that was is need of much improvement . The only saving grace to this resort was ''Armondo" the tutti frutti man . He made us laugh and was very helpful on the resort.

Room Tip: the second floor rooms are better.
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  • Stayed April 2014, travelled with friends
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Helpful?
1 Thank Jeanie044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Melia Las Antillas, responded to this review, 18 April 2014
Dear guest,
Thank you for your time to share with us comments about your recent stay.
We want to thank you too for recognized the great job of one of our best entertainers (Armando).
We regret that you didn´t enjoy the rest of the animation activities during your time at the resort. We have a daily animation program, beginning in the morning with some activities at the beach area, afternoons at the pool area, and at nights the shows at the animation stage. We also have at nights depending of the day, a piano bar at the lobby and bands that plays music at the terrace of the lobby bar area. Of this last one we have received many good comments on this site.
It would be a pleasure for us to welcome you again at the Melia Las Antillas and make your second occasion unforgettable.
Sincerely,
General Manager
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1 review
Reviewed 13 April 2014

We stayed at this hotel from March 31 to April 6 /2014 in room 6507. The employees of this hotel greeted us like long time friends and always asked how we are doing. The beach was breath taking. The pool side restaurant and bar were fantastic during the day. The best service was from Raul and Juan always happy and eager to help in any way they could. the evening we had a few issues getting drinks at the pool side bar. Juvi our chamber maid was always polite and caring she did an amazing job keeping our room clean she also made swan designs from the towels. We had the most relaxing time at Melia Las Antillas and will highly recommend it to our family and friends. I also have to say we had great service from sunwing and their representative Alexander. The excursions were well worth the money and we learnt so much about Cuba from our tour guides Philleppe and Liz. We went on the Havana day trip and tour to the Caribbean. There are a lot of crabs walking around when you get to the Caribbean. I was not expecting that and so it freaked me out a bit. Overall it was a fantastic vacation. I can not wait to go back again next year!

  • Stayed April 2014
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Melia Las Antillas, responded to this review, 18 April 2014
Dear guest,
We are happy to know you enjoyed your recent stay with us. We want to thank you for all your positive comments and for mentioned Raul and Juan, two great employees!
It´s good to know also that you had the opportunity to visit some near attractions, recommended by Alexander, the Sunwing rep on site.
It will be a pleasure to welcoming you for the second time the next year.
Sincerely,
General Manager
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Pennfield Ridge, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 April 2014

We went to this resort for 2 weeks the food was good the rooms were clean the beach was beautiful ,the bathrooms could use an upgrade and they need a bathroom on the beach but overall the resort was great the staff were very friendly the beach attendants got us chairs every day with shade they all love to get little gifts they appreciate anything they love chocolate ,would go again

Room Tip: we stayed in the main part we were close to everything had to walk a little for beach and pool but e...
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Melia Las Antillas, responded to this review, 18 April 2014
Dear guest,
Thank you for your nice notes about your stay at Meliá Las Antillas.
We hope to see you again!
Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 April 2014

It was my first time at an all inclusive in Cuba, loved the service, the staff was great, very friendly and helpful. Resort is starting to show it's age in my suite, good room, needed some work done to it but was overall clean and tidy (not that anyone spends any time in the rooms). If you're looking for a relax place, this place is it. Beach is good, pool is good, lobby bar is decent and Roberto's Mojito Bar rocks!! Not really a late evening place. Be prepared the food is average, you should make use of the special stations within the buffet...

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Melia Las Antillas, responded to this review, 12 April 2014
Dear guest,
We are glad to know you had a great first time at Melia Las Antillas.
Thanks for all your positive comments and for all your tips. Your comments are really important to us to improve our services
It would be a pleasure for us to welcome you again at the Melia Las Antillas.
Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hubbards, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 April 2014

This was our first trip to Cuba and this resort. We were looking for an all inclusive that was near a beautiful beach and that catered to couples looking for a restful vacation and that is exactly what we got. This resort had a buffet with lots of selection, a pool restaurant that had a burger sandwich menu and three a la cartes. We tried two of them and were very happy with the food. There were ample places to get drinks including a 24 hour bar in the lobby of this resort. The staff was very helpful and friendly and assisted us with any questions we had. The beach was gorgeous and very close easy access. There were ample chairs and spots on the beach even if you didn't get one early in the day. The pool was beautiful again lots of spots to sunbathe and there were two hot tubs and all very clean. While there was nightly entertainment we only made it to two and enjoyed both; a 70's music night and a Caribbean night. The property is maintained and cared for and has very nicely situated rooms. Only one thing we didn't like and that was the hard mattress but not even really that big a deal considering how great the place was and our stay was. I would recommend this resort for any couple looking for a get away and a restful vacation. If you are looking for a perfect beach then this place has it. We would like to mention two of the staff in particular that exemplify excellent customer service and they are Esuordo (spelling might be wrong), and Mearilys. Who both worked in the buffet restaurant. They were so much fun and took good care of their customers.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Beachspr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Melia Las Antillas, responded to this review, 11 April 2014
Dear guest,
We are happy to know you found in Melia Las Antillas what you were looking for. Thank you for your nice notes and to mention the different options of food and beverage we offer to all our clients. It is good to know you felt pleased and comfortable with our staff and we thank you for mention Eduardo and Mairelys at the buffet restaurant. They work very hard and as you referred, they really do an excellent customer service.
Please feel free to contact us if you decide to return to our hotel.
Sincerely,
General Manager
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Gibbons, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 April 2014

This was our second time staying here....Absolutely love this resort!! We have met so many wonderful friends at this resort, they all treat us like family when we are there. Thank you so much to all of the Melia staff...Yaine, Amilcar, Henry, Hector, Jorges, Merle, Javier, Roman, Lachey, Roberto, Ivan, Orestes, Nicholas, Pavel, Theresa, Alberto, Miquel Angelo, and everyone else for being so good to us!

And a special Thank you to Yaine, Amilcar and Henry for making Bryce's birthday the best ever, one we will definately never forget!

Can't wait to go back...missing our Cuban Family! <3

Bryce and Debbie

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank spitz26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Melia Las Antillas, responded to this review, 11 April 2014
Dear guest,
The second time in the hotel…. your Cuban family….the special recognitions to the staff….We are very happy to read your review dedicated to the staff. We are amazed to know you remember so many names. We will definitely going to congratulated all of them for making your holiday so special.
We will be waiting for your next stay.
Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Las Antillas

Property: Melia Las Antillas
Address: Autopista Sur, Carretera Las Morlas, Km 14, Varadero 42200, Cuba
Phone Number:
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Varadero
#9 On the Beach Hotel in Varadero
#9 Luxury Hotel in Varadero
#11 Family Hotel in Varadero
#12 Romantic Hotel in Varadero
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Las Antillas 4*
Number of rooms: 350
Official Description (provided by the hotel):
All Inclusive Four-Star Plus beach resort covering an area of 6 000 m², with rooms distributed in a modern fivestory building and thee-story bungalows.The hotel is situated beachfront, 35 km from the Varadero airport; 40 km form the city of Matanzas and the Tropicana Matanzas Cabaret; 14 km from the town center; 4.5 Km from the Plaza America Convention Center; 5 km from the Varadero Golf Club and only 100 metros from the Dolphinarium.Located in Varadero facing a fabulous strip of beach• Comfortable and cool ambience• Conceived only for adults and youths over 16 years of age.• Central building and bungalows surrounded by green areas and gardens with artificial lakes, pergolas and small wooden bridges.• Main lobby with natural hanging gardens offering a beautiful view of the second lobby on the ground floor and of the manicured hotel gardens.• Junior Suites with balconies offering views of the swimming pool and the surrounding hotel gardens.• Large swimming pool with Jacuzzi, cascades, wading area and platforms with palapas for relaxing or administering massages.• Recreation area and outdoor amphitheater, ideal for a varied cultural activities• Terraces -gardens, with promenades, pergolas, palapas, lakes and parking area for greater enjoyment of outdoor activities.• Varied culinary offers with a la carte and buffet restaurants, bars and fun pub.• VIP Area, offering exclusive services and attentions to clients accommodated in Junior Suites Superior and Suites ... more   less 
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Also Known As:
Melia Las Antillas Hotel Varadero
Melia Hotel Varadero
Melia Hotel Las Antillas
Beaches Varadero Cuba

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