In April, a group of 7 women went to the Breezes Bella Costa, and as part of the group (and as an infrequent traveler) I can honestly say that this resort blew me away.
I had never been to a resort before, only on cruises, and I was not sure what to expect. As soon as we arrived, we were welcomed by the GM, who told us "Welcome home. This is, and will always be your home". It was very nice to have that kind of welcome, as the only experience I have has is on a cruise ship, where they don't really care if you are there or not.
The staff was very friendly and welcoming. I made friends with several of them, and still correspond with them now. The staff seem to have an attitude that once you are there, you are family.
The guest services staff was wonderful. They took care of our every need. For instance, I have to sleep with a CPAP breathing machine (for sleep apnia) and I needed an extention cord for my machine. They were more than happy to provide this, along with the adapter so I could plug in my machine. Jose in guest services is the most wonderful person you will ever meet on a vacation.
The food and beverage manager, Renso, was very interested in what we thought of the food, and was open to suggestions, no matter how small. The restaurants were amazing and had a wide variety of dishes to suit every taste.
The wait staff was wonderful everywhere you went. Javier, Dania, Marlene, Hanoi and many others in the lobby bar were very good at remembering what you want, or anticipating what you would like. We never had to wait for service in the lobby bar.
At the pool bar, the bartender, Renee, was equally as attentive. You had to wait a little longer for service at the pool bar, but you also have to keep in mind that they are not only serving the people at the pool, but those at the beach aswell.
So, with all that being said, here are my "beefs" with the resort.
As a picky eater with food allergies, I was not impressed by how the items in the buffet (especially Jimmy's Buffet) were labelled. I understand that some of the dishes were authentically Cuban, but calling something "Cuban Stew" does not help in identifying what it is. Also, I noticed quite frequently, that only about a third of the dishes were labelled. This is not good if you have food allergies and most of the staff were unable to help or translate what the dishes were. However, the bread and cheeses in the buffet were the best I ever had.
Secondly, I know that this is a family friendly resort, and the entertainment staff want to get everyone involved, but I did not like how the poolside or beach games were run. They have a kids club by the pool that holds games and activities for children, however many of the staff looked the other way when children wanted to play the "adult" games. I did not think this was fair or responsible as the adult games had "alcoholic" prizes. I saw no need for 10-15 year olds being allowed to participate in games where the prize was a bottle of rum. It made several adults feel uncomfortable.
My last complaint, which had nothing to do with the hotel or the staff, is that the beach is very "steppy" and rocky. This is due to the hurricane damage that is going to take a while to fix. Going from the beach to the water was like walking down a flight of stairs. But, the water was warm, crystal clear and very shallow. You could literally walk out for a mile and still fine sand bars to go shell hunting on.
All in all, I thought that the pros outweighed the cons on this trip. I would definately vacation here again without a second thought.
I highly recommend this resort to anyone, especially if they are a first time traveller.
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- Also Known As:
- Breezes Bella Costa Varadero
- Breezes Bella Costa Hotel Varadero
- Breezes Bella Costa Cuba