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“Good words for sweet and kind Ms. YADINA”

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IBEROSTAR Playa Alameda Hotel
Ranked #17 of 63 Hotels in Varadero
Quebec City, Canada
2 reviews
“Good words for sweet and kind Ms. YADINA”
4 of 5 bubbles Reviewed 20 April 2014

Was a come back in this hotel (from april 1st for a week), first time was in 2010.
Instead the bathroom should be renovated, everything is so nice..good food, nice beach,
and amazing nice and sweet people in this hotel, always smiling to make our vacation so great. A special thank to YADINA, she was responsible at the front desk for restaurant booking, she's really very kind....she gave me the opportunity to practice my spanish, Muchas gracias Yadina :-)

Such a nice hotel for relax vacation.
Thanks to all

Room Tip: ask for a room close to the beach, more quiet.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serge G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GralManagerAlameda, Manager at IBEROSTAR Playa Alameda Hotel, responded to this review, 26 April 2014
Dear Guest

First of all, we would like to take this opportunity to thank you for review about our Hotel and for your second visit to our installations. Yadina is proud that she and the rest of our team members could make your vacation an unforgettable experience. We hope we can welcome you soon back in IBEROSTAR Playa Alameda, please do not hesitate to contact us upon arrival.

Sincerely
Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,075 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Concessions
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

Travelled with a friend from April 9 to April 16. The resort is very nice with beautiful grounds and well kept. We enjoyed the beach and pool and the staff are amazing.... The food was pretty good .... Freshy squeezed orange juice would be a plus for me, unfortunately, they did not have any. The resort will undergo renos soon from what we understood. Iberostar is known for the staff.... They are what makes these resort so nice ! A very nice family resort, not too big, well laid out. Although the Iberostar Varadero is still number 1 for me, I have no problem recommending this resort.

Room Tip: Blocks 15 and up to be close to the beach... Avoid ground level.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachsunConcessions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GralManagerAlameda, Manager at IBEROSTAR Playa Alameda Hotel, responded to this review, 22 April 2014
Dear Guest

First of all, we would like to take this opportunity to thank you for choosing Iberostar Alameda for your vacations in Cuba.

We are more than glad that you enjoyed our facilities, and our food in our resort. We already passed your excellent comments to our workers, and be sure they are more than happy to hear that all their effort paid off. This review gives our Team even more motivation to offer even a better service in the future.

Once again thank you and we hope we can welcome you soon again in our resort.

Sincerely
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmslow, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 19 April 2014 via mobile

The grounds of the hotel are lovely, the staff are all very friendly and helpful. We loved the 3 restaurants you can book into instead of the buffet restaurant. Buffet restaurant too big and noisy food ok but not great. Room was pleasant but you can see evidence of wear and tear could do with a bit of a refurb. Overall an enjoyable stay.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Gnt4210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GralManagerAlameda, Manager at IBEROSTAR Playa Alameda Hotel, responded to this review, 20 April 2014
Dear Guest

First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Playa Alameda for your vacations in Cuba.

We are glad to hear that you enjoyed the hospitality, and friendliness of Cuba. Every comment brought forth by our guest is highly appreciated. We commend ourselves on maintaining high standards and strive for high customer satisfaction.

We hope to have the opportunity to host you back once again in the near future so you can see all the positive changes based on our client’s recommendations.

Sincerely
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

Our very first time in Cuba we stayed at the Iberostar playa alameda for one week April 11-18, and we loved it! I want to mention all the hotel staff that made our vacation pleasant. People like Yoly (our maid from building 14), Yesie (waitress from buffet), Yurisan (waiter from the snack bar), Natalia (ice cream bar) and Annia Miladys and Alaine (receptionist from front desk). I have to say the bartender at the beach Alexander made the best drinks at the resort and was always smiling. All these people worked really hard to make our time at the hotel a special one, so kudos to them our new amigos. it was even my husband, and my son's birthday that week and the hotel manager made sure to make them special, by singing 'Happy Birthday" at dinner and putting a bottle of champagne and rum in our room to surprise us when we came in from the show! Before check in (three days before we flew in) I had e-mailed the hotel requesting adjoining rooms as we did have 3 younger children with us and I wanted there room close by to us. to make a long story short we did get adjoining rooms and I was so happy to hear that among check in! we stayed in building 14 (air transat building) and it was a short walking distance to any where. We stayed in rooms 1433-1428 (adjoining) and the hotel rooms were quite large, comfortable and CLEAN!. we have stayed in previous hotels where the beds and the furniture around it would be too bulky, and take up most of the ground space. But not this hotel! the furniture in the rooms where more scaled down so we had more walking room (trust me, with three little kids wondering around all the time this is perfect). The washrooms were big and even had a stand up shower separate from the bathtub. the buffet for breakfast is set up really nice and all the food there was amazing especially the bacon, french fries, omelettes and croissants, but it can get a little bland so i recommend bringing some ketchup, nutella (yum), peanut butter. the beach side buffet, and snack bar were pretty good too! I was surprised on how well the food was handled at this resort after hearing a lot of bad things about Cuba's food. the beach was nice but not amazing, some days were too windy it was almost unbearable, it can also get a bit seaweedy when winds are up. the water was clear at low tide around 3:00 pm but when there is a lot of wave action, it tends to be 'cloudy'. the shells you will find in the sand here is amazing, we packed a full zip-lock bag full of shells, and there are no annoying vendors barging which was really nice and I felt really safe. the entertainment crew was amazing at night in the theater and on the beach/pool area. pool was good, the water was great and warm. Grounds on this resort were beautiful, almost reminds me of a villa type theme from Italy plus the palm trees! The Cuban workers are so nice and they love Canadians, you tell them you are from Canada and their face will light up. Will definitely come back and try visiting Varadero city, or maybe Havana when my kids are a bit older. our first time in Cuba, will definitely go back, and would recommend this resort to anyone! (they are closing for renovations soon, so book fast) HOLA TO OUR NEW AMIGOS you guys are all amazing - YURISAN, NATALIA, YOLY, ALEXANDER, ANNIA MILADYS, YESIE AND ELAINE! See you next year.

Room Tip: building 14 adjoining rooms 1433-1428 bring lots of change to tip your maid, she or he will really...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lola s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GralManagerAlameda, Manager at IBEROSTAR Playa Alameda Hotel, responded to this review, 21 April 2014
Dear Guest

First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Alameda for your vacations in Cuba.

We are glad to hear that you enjoyed the hospitality, and friendliness of our Resort. Our team is proud to know that you liked the services that we offer, special thanks from all our hard working team members named in your review. It is our main goal that our clients have an unforgettable experience on their vacation, and with your excellent comments we see that we did so.

Also we would like to mention that every recommendation from our clients is very important to us so we can improve our service and installation even better in the future.

Once again thank you and we hope we can welcome you soon again in our resort, please do not hesitate to contact us before to assist you even more.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nova Scotia
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

Our 2wk trip with Sunwing, out of Halifax, began April 1st. Our flight take off was delayed a couple of hours due to winter weather issues, totally understandable. Our transfer to the resort and check in went very smoothly. Our room in Bldg 17 was on the third floor with a great ocean view. Thanks Iberostar! The room showed signs of age but everything worked fine and our room was kept spotless and well supplied by our maid Jacqueline. We really don't know why folks complain about the food in Cuba. Overall we thought the selection and quality at all of the buffets and al la cartes was great. The beach at Playa Alameda and all along Varadero is fabulous. We went for long walks every day as all 14 days were sunny!! What can we say about the staff. We've stayed at various Caribbean resorts including two other Iberostar properties over the years. The staff here,in our opinion, rate tops!
We only have a couple of suggestions. The washrooms at the pool and beach really do need upgrades. The ladies washroom at the pool bar was closed during our entire trip. Also, the urinals at both the beach and pool bars were out of service.
Finally, the currency exchange at the front desk ran out of small currency (1's & 3's) quite often. It would be helpful if more of these funds were kept on hand to allow for tipping staff, something we did quite often.
Overall we really enjoyed our experience and would recommend Iberostar Playa Alameda to anyone looking for a great vacation.

Room Tip: The third floor in Bldg 17 can offer nice ocean views.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TandTNovaScotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GralManagerAlameda, Manager at IBEROSTAR Playa Alameda Hotel, responded to this review, 19 April 2014
Dear Guest

The IBEROSTAR Playa Alameda would like to thank you for your recent visit to our Resort, and to share your moments with us.

It is a great pleasure to hear that you enjoyed your vacation with us, with your nice comments about the workers in our team you give them even more motivation to improve even more our services. Be sure that every comment of our clients is important to us and our management is already informed about your concern.

It will be a pleasure for us to welcome you once again in Cuba and in our hotel.

Sincerely
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 April 2014

My friend and I just came back this week from Iberostar in Playa Alameda.
In short this is what I liked:
1. Food was really good. All three A la Carte restaurants were fabulous. We heard the food in Cuba wasn't the greatest but at this resort it was great!
2. Service was really good. The first room we were put into a moldy smelling unit and the shower head squirted out water everywhere. The next day I asked for us to be put into another room and by the afternoon we were placed into a different room that looked newer with no moldy smell :)
3. The beach was gorgeous. I couldn't stop looking at the water. Different shades of blue and turquoise.
4. Spanish coffee was amazing. I recommend it to anyone who are coffee lovers
5. Entertainment was really really good!
6. The service by the staff was good. They really did try their best to help you out.

This is what I didn't like:
1. If you are going to a resort and are single and want to meet people your age (24-35) to hang out with I do not recommend this resort. I went with a friend of mine and were surrounded by families and couples.
2. The resort itself is on the older side. They defiantly need a renovation.
3. NO SWIM UP BAR. This was something that we both really wanted and were told by our travel agent that there was one so we were extremely disappointed with this.
4. The drinks were just ok. Went to the Grand Bahia in Runaway Bay, Jamaica, last year and found the drinks were much better there.

Room Tip: Stayed in Room# 1927. I would recommend this unit.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank September2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GralManagerAlameda, Manager at IBEROSTAR Playa Alameda Hotel, responded to this review, 18 April 2014
Dear Guest

First of all, we would like to take this opportunity to thank you for choosing Iberostar Alameda for your vacations in Cuba.

We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our kitchen staff is honored and your comments will help them to prepare even better dishes in the future.

We would also like to mention that our Management and Maintenance Department are constantly working in areas to be improved. All our facilities follow a maintenance standard roll in order to try to keep our areas and rooms impeccable. We wish you might consider giving us another opportunity to host you in the near future to experience all the positive changes made based on our guests recommendations.

Once again thank you for your comments, and we hope we can welcome you once again in our Hotel.

Sincerely
Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nova scotia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

We stayed at this resort in 2003 and had an excellent time. While checking it out on Trip Advisor we spotted George from the resort and was thrilled to see him! He is such a hard worker and great guy! Nice to see he is still working there!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donnanovascotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GralManagerAlameda, Manager at IBEROSTAR Playa Alameda Hotel, responded to this review, 16 April 2014
Dear Guest,

Thank you for your post on Trip Advisor. We appreciate your wonderful comments of IBEROSTAR PLAYA ALAMEDA we shared your review with the staff and are delighted that we have exceeded your expectations.
We look forward to welcoming you back soon.

Kind regards

Onine Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Playa Alameda Hotel

Property: IBEROSTAR Playa Alameda Hotel
Address: Las Morlas, Km 19 | Punta Hicacos, Varadero, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Varadero
#9 Romantic Hotel in Varadero
#14 On the Beach Hotel in Varadero
#15 Luxury Hotel in Varadero
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — IBEROSTAR Playa Alameda Hotel 4.5*
Number of rooms: 391
Official Description (provided by the hotel):
Located on a beautiful stretch of Varadero Beach surrounded by tropical gardens. Elegant atmosphere. Wide range of gastronomy. Varied entertainment programme. Golf course nearby. ... more   less 
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Also Known As:
Iberostar Playa Alameda Varadero
Iberostar Varadero
Playa Alameda Varadero

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