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4,705 - 4,710 of 7,783 reviews
Reviewed 1 July 2014

OK back from 4 days at this all inclusive hotel. Booked via Cubasim.com who did not advise us of the renovation work. There are works going on but of the 5 workmen in the areas of renovation only 1 was working whilst the rest sat, supervised or watched the World Cup. Therefore not too much noise or disruption. Asked by our "invisible" butler Felix to review the hotel. Excellent food, really nice staff, clean hotel areas and clean room. Entertainment every night - excellent quality but old fashioned. Haven't heard a Mary Hopkins song in decades!!!!

Date of stay: June 2014
  • Trip type: Travelled as a couple
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4  Thank morethancheese
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2014

Great holiday experience. Flight, resort and hotel all first class. Staff very friendly and helpful. We were worried about the renovation to the reception area, but like the other reviews it didn't bother us at all. They were very organised in the alternative reception area. Food was excellent, no problems reserving tables at the a la carte restaurants. Tried them all and food of a good standard. Buffet restaurant was excellent. Lots of choice with cuts of meat and fish cooked to order. The crepe, waffle and pancake station was exceptional especially when they added the chocolate fountain! Beautiful white sandy beach, plenty of sun beds and umbrellas. First holiday where we haven't had to get up early to get a sun bed. Entertainment was better than we've experienced elsewhere. They worked very hard. Jeep safari was good value for money. One jeep and driver for two people - personal service and a driver/guide that not only gave us a tour, but also offered an interesting history lesson about his beautiful island. When we go back, we will visit Havana first and then Varadero as the two hour transfer from the hotel back to Havana was too much to do in our 10 days. We would definitely recommend this hotel. Only one small negative is the slow delivery of luggage at Havana airport (1.5 hours) with out air con.

Date of stay: June 2014
  • Trip type: Travelled with friends
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Review collected in partnership with Virgin Holidays
8  Thank Wanderer304373
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2014

Just came back. June 21-28th 2014. hotel was clean and beautiful. The food was good and bountiful. Always found something to eat. Beach was beautiful. Easy to get to and never had to get up early to get a cabana. Staff was very friendly and helpful. Evening entertainment good. We would go back in a heartbeat.

Date of stay: June 2014
  • Trip type: Travelled as a couple
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5  Thank mecawill
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2014

We travel to hot destinations 3 to 5 times per year and always stay at 4.5 or 5 star adults only resorts...in all this time, this was our first trip to Cuba. We booked 2.5 days before we left so got a smoking deal at $850. all in/person.

Absolutely loved Cuba, service truly was great with the majority of the staff more than willing to go out of their way for you - we consider ourselves fairly low maintenance travelers so we didn't have much use for the butler service. That said, Felix was awesome, he checked on us every day, booked our a la cartes and even got me a toothbrush (sealed wrapper) because I was stupid enough to forget mine at home. I'm sure that if we'd have required excursions or anything else, Felix would have been more than happy to make sure we were well taken care of.

It's true, the food isn't quite as good as other destinations, but we found it to be better than expected. I had an omelette and bacon/sausage everyday for breakfast and it's true - they do ask if you want it well done...I don't know about other cultures but I do like mine well done. I'm not sure about the omelette guy's name, but he was great and remembered me and what I wanted by day 3 - I did tip him more than once. We were never "hungry" at this resort and neither of us got sick, so that's a good thing.

Drinks and drink service was also great - no complaints.

The main reason we came here was to RELAX on the beach and in the water - we were not disappointed, this was the best beach we have ever been to. You can walk for what seems like forever and the water is absolutely gorgeous - to look at and to swim in. It would have been nice to see the palapa area more finely groomed - there are cigarette butts and other litter buried in the sand - as a smoker, I was ashamed :( - I did not contribute to the problem however.

The pool area is very nice, but they really do need shade - no umbrellas. This was a former Sandals resort and they are going through changes/renovations - we knew this before hand and it really didn't make a big difference to us in the big picture.

The room was spotlessly clean and cleaned very well every day, the rooms do have nice large terraces which is a big plus for those who like to sit outside their room - it was swept and kept clean daily also.

We loved the Royal Hicacos and hope to return soon.

Room tip: We had 1411 which was top floor, corner - quite a ways from the restaurants but very quiet and we didn't mind the walk.
Date of stay: June 2014
  • Trip type: Travelled as a couple
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9  Thank Grant M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 June 2014

Stayed at this hotel 5th - 19th June. Service from staff was amazing. Suite was a good size and always clean. Entertainment was good. Beach was just as in the brochure, white sand, calm, crystal clear water and as warm as a bath! We spent many hours in the sea.
La Caribe - sadly, food wasn't up to standard! The Grill - (Beach Restaurant) was very nice. But overall the food wasn't anything to get excited about....
Trip to Havana and Tropicana was very good value for money as was the catamaran trip.
Disappointed that a large area of the resort was under reconstruction - we were advised this was just the lobby area however, it was much more than that.

Room tip: Stayed in Room 1402 (Sunrise) Very quiet. Air Con very good.
Date of stay: June 2014
  • Trip type: Travelled as a couple
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4  Thank Theresa P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Felix C, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this reviewResponded 7 September 2014

Dear guests:

We were quite disappointed to read your comments as we went out of our way to make your stay unforgettable.

We would like to point out a few details to make sure our future guests receive the right information about our hotel. First of all buffet menus vary every day, there are many different stations still to eat something different every day. We will revise our cooking procedures though.
Unfortunately we tried to find your happiness during your stay with us and it seems we were not to your expectations even with all of your efforts. Please believe us when we say that we have your best interests at heart and it pains us very much that our efforts were in vain.
Also it is quite common that guests suffer some stomach upsets caused by the change of ambiance generally, as our doctor on site always reports to the management when a guest is ill to provide him with all attention such as special elaborated meals, refill with water and non citric juices the mini bars, if there would have been caused by the food at the buffet there would have been many more guests with stomach upsets, but we assure you that all higiene and health control methods are one of our most important issues daily.

We hope that you would like to visit us again after all the reparations are done. All of our managers and staff will still be giving the same customer service and attention you were given during your vacation and possible more, to make sure your next vacation is unforgettable.

Royal Hicacos Team,

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