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“Nice and relaxing stay” 5 of 5 bubbles
Review of Royalton Hicacos Varadero Resort & Spa

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Royalton Hicacos Varadero Resort & Spa
Ranked #2 of 63 Hotels in Varadero
Arnhem, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice and relaxing stay”
5 of 5 bubbles Reviewed 5 August 2014

We stayed here for three nights and it was a nice luxurious end of our round trip through Cuba. The hotel and beach look fabulous and it is a perfect stay for couples. Book on forehand! We heard a reservation on the spot is considerably more expensive.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Emiel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,900 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (845)
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English first
Bristol, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

We returned to this hotel for our tenth wedding aniversary (having got married there) for a Renewal of Vows. There have been mixed reviews on various sites since Sandals relinquished control, and Sunwing took it over, but it still has the best stretch of beach in Cuba, and change of ownership can't change that!
Before we went we were in contact with the hotel by email, and they couldn't have been more helpful.
Sandals used to give 'returning guests' a service upgrade, but Royalton only do the same for a 5th-time visitor - however, the staff (aware of our original marriage) still gave us the upgrades, and at no cost to us.
Many of the staff (who make the hotel special) are 'new', but there were some old faces, and we renewed friendships, and made new ones.... everyone seemed to be happy to go the extra mile - not just for us, but for every guest staying there.
Renovations to the property are still underway, but disruption is kept to a minimum, with alternative facilities provided elsewhere in the complex.
Restaurant service was excellent - both a-la-carte and the main buffet.
Scuba diving was as good as any (but i took my own kit with me - some of the provided kit could do with a bit of a service).
Our Renewal of Vows was excellent (on the beach) - and all of the staff couldn't do enough for us - total cost 100CUC ($100USD) - and that was for the Notary to attend and perform the service. Flower decorations cost an extra 30CUC (plus tips for the gardener).
Okay, so some of the buildings are a little 'tired' but are part of the planned renovations - but bear in mind that in Cuba, materials are in short supply, so timescales aren't rigidly adhered to.

Overall, the location and staff still make this the best place to go in Cuba.....

....and to prove the point, within 24 hours of returning home we had already booked for the same 2 weeks next year.

Room Tip: All rooms offer the same level of service (except the Royal and Presidential suits) - we have had ex...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank dapinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

My girlfriend and I spent 7 days at royal Hicacos and it was spectacular. We have been all over the Caribbean and this is the best place in Cuba by far.

The rooms were spacious, very clean and a bit dated but that is to be expected in Cuba. If you are looking for ultra modern this is not for you.

The food was amazing (shocker!). We stocked up and brought our own ketchup and mustard packs from A&W and really never used them. They had Heinz and hot sauce at the poutine station? You can't beat that.

The resort is beautiful and quiet. This is an adults only resort and it was really nice having no screaming kids around the pool.

This place has the most beautiful beach of all resorts on the strip. You can walk for miles in soft white sand.

The only negative I had, was the resort was undergoing quite a bit of maintenance. The lobby is makeshift at a separate area of the resort. The vast array of decorative pools were completely empty due to repainting, which is a huge focal point of the resort and I'm sure beautiful when full of water.
However did not affect the enjoyment of our stay whatsoever.

The friendly staff, excellent service and beautiful beaches will be bringing us back in the winter.

Dave M.
Milton Ontario Canada

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yeahboyeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
powell river
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Having been to Cuba numerous times simply because its not that far and the beaches are usually great my expectations of the resorts have not been so high in recent years. Well I really cannot say enough about the Royal Hicacos Resort. The staff was great, they are remodeling but it caused minimal disturbance. I mentioned in an earlier review that for the last few holidays I have been following the advices of the reviewers here on Trip Adviser and it has not failed me yet.

Room Tip: we had 3101, a good room, just know that because of a nature reserve they have no "oceanview&qu...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank frozen998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

My husband and I spent 7 days at this resort in mid-July.
The service was excellent. Our Concierge Gabriel was very attentive and prompt.
The staff are extremely friendly, and helpful.
We especially bonded with Lazaro in the Cigar Bar. What a lovely man!
Always welcoming, and an expert in matching cigars with rum or brandy. Wonderful conversation, and historical information about Cuba.
We were told that the food would be bland, and that we should carry hot sauce with us to counterbalance. NOT TRUE!
The food was excellent. Fresh and lots of variety...and flavourful as well.
I especially liked the large window with the slats in the shower which provided excellent natural light in the shower without compromising privacy.
The room was clean and every issue we had was immediately rectified with a follow up call from the concierges' office to make sure we were satisfied.
No complaints here.
If and when we return to Cuba, we'll stay there again.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank BrankiC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtice, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

My husband and I spent an amazing week at the Royal Hicacos Resort. The room was perfect - no issues with the a.c. The food was great - always available and plenty of variety. The service was excellent.The swimming pools were just the right temperature. And the beach was awesome - powder sand and clear water. We had such a great time at the Resort that we only did a one day excursion to Havana. We will definitely return to this Resort - we loved it!

Room Tip: Room numbers 1001 to 1500 are close to the main area (restaurants, pools, beach access & bars) a...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ideal60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romsey, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

We have just returned today from 11 nights in this lovely hotel. We were made to feel very welcome by all the staff we met and although we had the concierge service to call upon at any time we never felt the need to do as we never had any issues or complaints.
The room was always cleaned to a very high standard every day and the multitude of arrangements for the towels was a joy!
The food was exceptional, we had been led to believe that the standard would not be the same as other 5 star hotels but this was not the case.
There were so many sun beds to choose from, it was almost too difficult to decide!!
Special mention has to be made to the dive centre who were fantastic, friendly, helpful and a joy to spend time with.
Yes there are some works going on, but bear in mind this is low season, and they went out of their way to ensure none of it affected the clients.
Overall it was a fantastic resort and I would definitely recommend it to others.
Thank you to ALL staff, you made our holiday very special!!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Dizzysmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royalton Hicacos Varadero Resort & Spa

Property: Royalton Hicacos Varadero Resort & Spa
Address: Carretera Las Morlas km 15 | Punta Hicacos, Varadero 42200, Cuba (Formerly Royal Hicacos)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Varadero
#1 Luxury Hotel in Varadero
#1 Spa Hotel in Varadero
#1 On the Beach Hotel in Varadero
#7 Romantic Hotel in Varadero
#13 Family Hotel in Varadero
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Royalton Hicacos Varadero Resort & Spa 5*
Number of rooms: 404
Official Description (provided by the hotel):
Nestled within lush tropical gardens and just steps from the azure blue waters and powder white sand of Cuba's finest beach lies the award-winning Royalton Hicacos Varadero Resort & Spa, an Adults Only Luxury All Inclusive Resort. ... more   less 
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Also Known As:
Sandals Royal Hicacos Varadero
Sandals Cuba
Sandals Royal Hicacos Resort Spa
Royal Hicacos

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