This was our second trip to this hotel and our 8th time in Cuba. The hotel is located on the edge of town so there is easy access to everything. It is close to many nightclubs so does get qute noisy especially on the weekend.
We arrived on Sunday evening to a quiet resort, the lobby has been updated and is more comfortable than before. The rooms were just ok but everything worked well enough. There is a mini fridge and phone in each room. Phone calls to Canada can be made directly from your room phone and paid at the reception counter. I called home twice and the cost for 2 quick calls was about $12 pesos total. There is a snack bar open all night and the lobby bar is also open 24 hours. You can get coffee there 24-7.
The staff are mostly very good, we did have one front desk lady who was rude and told me no calls to Canada from the hotel- which was untrue.... everyone else was very good and friendly.
Considering the price of the resort we were overall quite happy. Short walk to the beach, and I loved the quiet pool. Nightime entertainment was good too.
The food was very good during the week, lots of variety and Uncle Louis the singing chef made us feel like one of the family. The house band at dinner time was excellent and very friendly also.
Now for the 'room for improvemnet section'-
-the a la cartes have to be booked daily for that day only. If you are not there immediately when the woman arrives to book you will be out of luck. We did manage to book the italian restaurant one night and it was very good. We did not bother again since it was too much of a time consuming thing and we were happy with the buffet.
-the weekend rush at this resort is ridiculous. I have never seen anything like it. The resort becomes flooded with locals from Friday to Sunday. I generally like the locals but the behaviour was crazy. Doors slamming and shouting in the hallways all night on Friday. Some of the other guests complained and then it was better on Saturday. The locals were filling bags of food from the buffet and taking it off resort on the weekend. It was quite an entertaining sight. The wait staff pretended not to see it.
The food trays were emptied very quickly and they were taking everything they could carry. It was slim pickings for the rest of the guests especially on Sunday. Fresh food would be brought out and a few guests take it all and empty the food into tote bags.
In spite of the weekend vultures, we did enjoy the resort. I would however advise management to get control of the weekend situation because they are feeding much more than the paying guests judging from the amount of food leaving through the front door. It cannot be cost effective.
Would I return? sure would! for a cheap vacation it is great!
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- Also Known As:
- Hotetur Palma Real Hotel
- Palma Real Cuba
- Hotetur Palma Real Varadero
- Hotel Palma Real Cuba
- Palma Real Varadero Cuba
- Palma Real Hotel Cuba
- Varadero Palma Real
- Hotel Palma Real Varadero Cuba