First TMR we were the worst service I ever got travelling, the confusion your mistake caused at the hotel check in almost destroyed my vacation! Meaning that even if I presented my voucher or invoice to hotel clerk, my reservation at the place WASNT MADE! If I would have been travelling in high season, my daughter and I would have been in BIG trouble to find a place to stay, NOT GOOD AT ALL !!!
Ok, that said, it was my daughter and I second trip at this hotel, we returned because of the good service we receive on our first visit and also on the great location of this hotel to the clubs at night since we love to go dance!
The service at the Palma real is still great! Sure front desk is slow, but for that I blame the management who puts only 2 clerks at the desk during a check inn. The best is the bar service, they are just perfect, love them all! Thank you guys for your fantastic service!
For those who complain about the food, its a 3 stars in Cuba, wake up! If you want a good steak every night DONT chose Cuba and a 3 stars! I was fine with the food, pork, chicken and fish were great and soups delicious! The place is clean, bed comfy, hot water no problem, ac no problem, pool clean, beach is nice even if you have to cross the street, its very close no problem.
Problems that should be worked on are:
-move the volleyball back to the beach, no beach fun activities, move it back to the beach.
-Even if service is excellent at the beach bar n snack, food lacks variety; no more chicken or special rice like they use to make, it was fun for the beach lovers who likes to spend their day at the beach.
-A little paint all over the resort would look great too, after all your gardeners are doing an EXCELLENT job, but management is apparently not doing much!
-Fix the elevators if you can, 4 floors is long way up at 4 in the morning, they were out during the whole week, poor baggage guy, come on management.
So in general, like I said in the title, if you get a deal its ok, but the managers at this hotel don't care much about the place, it is holding up because of the GREAT personnel its got and that's it.
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- Also Known As:
- Hotetur Palma Real Hotel
- Palma Real Cuba
- Hotetur Palma Real Varadero
- Hotel Palma Real Cuba
- Palma Real Varadero Cuba
- Palma Real Hotel Cuba
- Varadero Palma Real
- Hotel Palma Real Varadero Cuba