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Paradisus Princesa del Mar Resort & Spa
Ranked #10 of 64 Hotels in Varadero
Certificate of Excellence
Welland, Ontario
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Glad we went!”
Reviewed 18 November 2012

Just got back on Nov.17th and had the best time yet in Cuba. This was our 7th time to Cuba but 1st at the PDM - we've been to Breezes Jibacoa and a couple family resorts in Holguin. The staff are excellent (especially the girls at the pool bar) and the management is everywhere to stay on top of things. We got our room at 2:00pm and were surprised at the quality of the room. Comfortable bed, marble bathroom, couch - it was a superior suite on the 2nd floor. It was at full capacity for a couple days but we always found loungers at the pool or beach. Food was good by Cuban standards and the wine at the a'la cartes was usually Chilean. Surprisingly this place isn't over run with seniors (thought every resort in Cuba was) instead had a lot of 30 somethings but was very laid back - not a huge party place. The grounds are beautiful with gardens everywhere. The lobby bar had top shelf liquor which we've never yet had in such supply in Cuba. If we go back to Varadero we will probably return to the PDM.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KruserL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review, 16 October 2014
Dear Guest,
We feel very proud to acknowledge you show so enthusiastic about choosing our resort for your holiday some months ago. We will extent your compliments to our employees, definitely our strongest point, so they keep motivated to provide their usual friendly and professional service.
Since your stay, we have made several changes and improvements which would help you to feel even better than in your last stay. We invite you to enjoy them.
We will be waiting for your return and, meantime, I send you my best regards from the sunny Cuba.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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ontario
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 November 2012

Just returned yesterday from a great relaxing and fun vacation yesterday. The weather was a lttle cooler than we prefer but did enjoy walking on the beach and sitting by the beautiful pool at this resort.( cushions on the loungers and day beds were a plus). The staff were very pleasant and helpful whether you tipped or not. When we arrived in our room we were disappointed by the view of the consttuction off our balconey but were able to move a couple hrs later to building 3 on the top floor with a nice view of the ocean and gardens. Never had any issues with our room after that..always clean,with wonderful towel art to greet you. The fridge was stocked daily. (no issues with running out of toilet paper..and never saw a single bug as others had posted) You are able to prebook your reservations to the ala carte restaurants online and were greeted with our booking slips on arrival. The Bamboo and Marseille were our favorite. The Firenze was our least favorite ..seemed they were short on menues and plates and had to wait a while before getting served. (could be because we booked this at last min) This was our second time to Cuba but first to Varedero so we were a little concerned about the food..but the buffet had a good selection every day..some things were not in season at the time like tomatoes and melons..but have grilling stations where they cook eggs pancakes etc for breakfast, meat, shrimp, stirfry, pasta..for lunch and dinner..good variety but get tired after a week. The raquet club is open 24 hrs for drinks and light meals. Discovered great bacon and eggs there on our last day. There is no WiFi in any resort in Cuba but internet is available for 5 cuc/1/2 hour..computers are.really slow..used minimal and had to buy 2 cards. The double decker bus runs every 1/2 hour from the road by the resort to Varedero and you can ride all day. We did not do the jeep safari offered by the resort but heard from other guests it was fun. The entertainment was great..esp the Michael Jackson show on Sunday night and the water ballet on Monday night..Took a cab into town to a couple bars..Calle 62, the Beatles bar, Club Havana( open till 0400) lots of fun and lots of cabs waiting to take you home. There are group tours to Havana available but opted to hire a driver and guide..Had a nice lunch with them at La Casa..really enjoyed learning about the city and people.Had a nice time at this adults only all inclusive.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank luvsunOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review, 16 October 2014
Dear Guest,
We feel very proud to acknowledge you show so enthusiastic about choosing our resort for your holiday some months ago. We will extent your compliments to our employees, definitely our strongest point, so they keep motivated to provide their usual friendly and professional service.
Since your stay, we have made several changes and improvements which would help you to feel even better than in your last stay. We invite you to enjoy them.
We will be waiting for your return and, meantime, I send you my best regards from the sunny Cuba.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brockville, Canada
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 November 2012

This hotel and resort was the perfect place to go and relax. The rooms were spacious, clean, and quite comfortable. The resort was quiet, which we were looking for when we were planning our getaway. The food wasn't the best I have ever had, but you could always find something to enjoy. The beach was second to none! The beach service was great, and the bar service fantastic. If you throw 10 pesos to them at the beginning of the week, they will treat you right. The pool bar service was poor and it was very hard to get a drink at times.

Room Tip: Do not pay to upgrade!
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank newbie_trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review, 16 October 2014
Dear Guest,
We feel very proud to acknowledge you show so enthusiastic about choosing our resort for your holiday some months ago. We will extent your compliments to our employees, definitely our strongest point, so they keep motivated to provide their usual friendly and professional service.
Since your stay, we have made several changes and improvements which would help you to feel even better than in your last stay. We invite you to enjoy them.
We will be waiting for your return and, meantime, I send you my best regards from the sunny Cuba.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 November 2012

Went in Nov 2011. We had a ground foor room close to what felt like everything. The staff were so friendly and helpful. When we asked at the front desk for an adapter to plug in our camera charger it was at my room before i had walked back.
FOOD....the chef was Vladimir he was wonderful. The chefs prepared an amazing buffet that had sooo many choices I was always satisfied and full. The al a carte restaurant we chose was the japanese. The servers and the chef put on an amazing show. And the food was great. The 24 hr bar/cafe also had great bacon egg breakfasts, fries, and awesome sandwiches.
Lovely pool, the swim up bar wasn't much to speak of. But didn't really care. Short walk down the path to the awesome beach.
The nightly shows were fantastic!!! See them all!!!! My faves, Michal Jackson / the pool one.
We often took cabs into downtown Varadero, great place. Found great cafes, music and markets.
The hotel was clean, I had no complaints with the food. Staff were wonderful.
Oh also a great gym and spa.
Would go back again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Just J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
José Carlos S, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review, 5 December 2012
Good afternoon,
It is wonderful to read that you enjoyed your holidays with us.
We agree on the fact that our main asset is our staff. Comments like yours motivate us even more to keep our smile up!!

Thank you for your description of the hotel and your review is already printed out for all of us to read.

If you are coming back, please, do not hesitate to contact us before hand.

All the best

Ricardo Moreno
Resident Manager
director.residente.ppm@meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbridge, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 November 2012

To start off with, i've been on many all inclusive trips and stayed at five star hotels across the carribbean. I was a little hesitant on going to Cuba as i've heard mixed reviews about the food and cleanliness. However, the vacation budget this year left me with little choice so me and my wife took a chance with Cuba. We were not disappointed.

For starters, the island is beautiful with lots of history and natural sights. The drive from the airport already had us excited as the coastline is spectacular. The hotel check-in was very easy and they gave us lots of information to get us started. Our room was one of the basic rooms but it was very clean, fridge was fully stocked and the view was wonderful.

The water was a little rough and had some seaweed for the first day, but we arrived shortly after hurricane sandy so it was expected. It shortly cleared up and the water was gorgeous. Warm, clean and crystal clear. The beach had lots of chairs and cabana's so we never had trouble with finding a good spot.

The rest of the hotel was equally as impressive. The pool area is very beautiful, the bartenders kept us "hydrated" and the gardeners were always offering coconuts or just a friendly greeting as we walked by.

The food was the main concern coming to Cuba but this hotel definitely exceeded all our expectations. The buffet was comparable to all other hotels i've stayed at, with lots of options and fresh food cooked to your liking as well. The A La Carte restaurants were very good, the service was excellent and there were lots of choices. We definitely did not leave Cuba hungry or skinnier!

The highlight of this resort is definitely the people. The staff was incredible. In all my travels i've never met nicer people or had better service. Our maid Regla was very thorough, very sweet and very happy to help with any of our requests/needs.

Dayllen at the racket club bar was by far the nicest person we met. She made our trip especially enjoyable. We spent a lot of time at this bar/restaurant, and she was always smiling, always helpful and a lot of fun. We owe her a huge thanks for her service and friendship!

Lastly, the entertainment at this resort was by far the best i've seen at any resort i've stayed at. They had live music every night, themed shows, shows in the pool (phenomenal) and a michael jackson show that was vegas quality.

I would recommend visiting Havana if you can as it is a beautiful city, full of charm, history and great food. We rented a car and drove from Varadero (which was easier than I thought if you have good directions).

In closing, great trip, wonderful hotel and we would definitely go back!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review, 16 October 2014
Dear Guest,
We feel very proud to acknowledge you show so enthusiastic about choosing our resort for your holiday some months ago. We will extent your compliments to our employees, definitely our strongest point, so they keep motivated to provide their usual friendly and professional service.
Since your stay, we have made several changes and improvements which would help you to feel even better than in your last stay. We invite you to enjoy them.
We will be waiting for your return and, meantime, I send you my best regards from the sunny Cuba.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2012

We have recently returned from honeymoon & our stay was most enjoyable. As soon as we arrived we were upgraded to the Royal Service Suites. We did encounter Sandy but the hotel & staff did their upmost to keep everything normal.

We were a little disapointed that the whirlpools & two restaurants were closed (Hill Top Hideaway & Rock House) & also to find the Lagoon is no longer there as they are expanding the Royal Service.

However everything else was outstanding, the buffet & other restaurants produced lovely food throughout our stay & there is certainly something for everyone. The staff were exceptional & a big mention to Orestes, Kristy & Rigo who looked after us every breakfast & lunch time. The staff in the French & Italian restuarants were also superb & the waiter & waitresses in the Cigar Lounge & Piano Bar (especially Erik) were always great company to be in. Also a big thank you to our Butler William who would come to find us every day he worked to make sure we were ok & to see if there was anything he could do for us.

The beach was beautiful & the water was like a bath, however there is currently a ship digging sand which reduced the visibility in the sea for snorkling. We would definitely recommend the catamaran trip to snorkle, eat at Cayo Blanco & interact with dolphins & for a few extra pesos they will let you actually swim with them. A day trip to Havana is also a must & thank you to Erik our tour guide from Cubacan for showing us around.

All in all a fantastic holiday & we would recommend anyone go!!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catrin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review, 16 October 2014
Dear Guest,
We feel very proud to acknowledge you show so enthusiastic about choosing our resort for your holiday some months ago. We will extent your compliments to our employees, definitely our strongest point, so they keep motivated to provide their usual friendly and professional service.
Since your stay, we have made several changes and improvements which would help you to feel even better than in your last stay. We invite you to enjoy them.
We will be waiting for your return and, meantime, I send you my best regards from the sunny Cuba.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
93 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 9 November 2012

We travelled here in May 2009 (only just getting round to writing the review!!).
We were actually not expecting too much as we had originally booked Mexico and changed at the last minute due to Swine Flu.

My first thoughts? STUNNING.
It really is a paradise. Everyone on the trips we did were saying it was the nicest hotel in Varadero - better than the Sandals hotel, which I understand isn't up to their usual quality.

The beach is amazing. I would say walk left on the beach and it gets even better 5-10 minutes down. But my girlfriend doesn't like going in the sea, but it was so clear you could see to the bottom and was so warm it was like a bath!

The hotel itself is great. Spotlessly clean and great service. Only gripe is the annoying gardener who harassed us everyday trying to give my girlfriend a flower for a tip.
But everyone else (from the pool boys, to the towel people, to the bar staff and waitresses) were fantastic.

The sports bar is a great place to sit and get a toasted sandwich or a burger and some chips. Although we once went after a late night and the chips weren't cooked - much better in the daytime!
The food in the restaurants were fantastic!!
BUFFET - Stunning, fresh pasta, lobster, chicken, whatever you want!
FRENCH - We went 2/3 times just for the chateaubriand. Superb!
ASIAN: Very good show cooking, we had a brilliant evening chatting with the other guests, and I even got pulled up to try some cooking.
ITALIAN: Dissapointing, I would give it a miss if I'm honest

The square by the restaurants is great in the evening - drinks, entertainment, music. Loved it.

The dolphin place was a bit dissapointing - issues with the water there making people sick, and the dolphins are captive NOT free!
Definitely do the james bond speedboat hire through the mangroves though. Reasonable and great experience.

Havana is a great trip - we did a day trip tour, but worth doing a couple of days. Very safe feeling there, even down the backstreets etc.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this review, 21 October 2014
Dear Guest,
We feel very proud to acknowledge you show so enthusiastic about choosing our resort for your holiday some months ago. We will extent your compliments to our employees, definitely our strongest point, so they keep motivated to provide their usual friendly and professional service.
Since your stay, we have made several changes and improvements which would help you to feel even better than in your last stay. We invite you to enjoy them.
We will be waiting for your return and, meantime, I send you my best regards from the sunny Cuba.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Princesa del Mar Resort & Spa

Property: Paradisus Princesa del Mar Resort & Spa
Address: Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Varadero
#3 Romantic Hotel in Varadero
#6 Top resorts Hotel in Varadero
#6 Family Hotel in Varadero
#8 On the Beach Hotel in Varadero
#9 Luxury Hotel in Varadero
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Paradisus Princesa del Mar Resort & Spa 4*
Number of rooms: 630
Official Description (provided by the hotel):
The Paradisus Princesa Del Mar Resort & SPA is located in Varadero Beach, the Cuban sun and beach tourist destination for excellence. This stunning Ultra All-Inclusive 5-star hotel is designed only for adults over 18. The property houses 434 rooms equipped with modern comforts and provides a varied gastronomic offer, daily activities, swimming pool and meeting rooms which convey an ambiance of quietness and service. Discover the magical peace of this hotel. ... more   less 
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Also Known As:
Paradisus Princesa Del Mar Hotel Varadero
Paradisus Princesa Del Mar Resort And Spa
Paradisus Princesa Del Mar Varadero
Paradisus Princesa Varadero
Princesa Del Mar

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