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“Royal Service Only”

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Paradisus Princesa del Mar Resort & Spa
Ranked #10 of 64 Hotels in Varadero
Reviewed 14 August 2014

This is long overdue since we went in February but we loved it! The reviews are a little sketchy but I review the reviewer and realize that some reviewers are not well travelled. The service in royal service was perfect for us everything we wanted was available for the asking. The staff made themselves available without intruding, were friendly and helpful when required. Contrary to many reviews we found the quality of service was directly related to the respect and gratitude shown to the staff NOT how much we tipped....although we do tip regularly.

We would only recommend royal service as many of the concerns in the reviews were somewhat true in the regular service side. There appeared to be a severe lack of loungers, access to dinner reservations etc. All the restaurants were good, beach bar service was awesome and the butler planning our excursion was perfect. Do your research, treat staff with respect, relax and enjoy.

We can't wait to return.

Room Tip: If you want access to a cabana choose a lower floor. We enjoyed our corner unit on the second floor...
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  • Stayed: February 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank LiveLoveCycle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded 22 August 2014

Dear Mikmel2011,
Thank you so much for your enthusiastic comments on the Trip Advisor’s site and for sharing with us your feedback after spending your holidays at the Paradisus Princesa del Mar..
I am so glad to see that your truly enjoyed our facilities as well as the friendliness of our employees and the comfort of your room. It is always a pleasure to receive such encouraging comments and this will be for us one more reason to continue working hard in taking our operation even better.
Warmest regards from the friendly and sunny island of Cuba.  

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2,037 - 2,043 of 6,054 reviews

Reviewed 14 August 2014

My girlfriend and I stayed at this resort August 2- August 9 2014. From the moment we got to the resort we were welcomed by amazing staff. We thought because we got there at 11pm we would need to wait for our room, to our surprise we were able to check in and got driven to our room right away. The room: We had a huge king size bed, balcony overlooking the garden area. The room was clean and organized. The room was cleaned everyday by the maid who we had the chance to meet and was super nice. She left us flowers, and pillow creations on our bed and in the washroom. The fridge was stocked daily with beer, pop and a 1L bottle of water was left for us everyday. We had a problem one day with the air conditioning, we mentioned it to the front desk and we forgot about the problem, When we got back to our room that evening the AC was back working properly and the front desk called our room to tell us they they had sent maintenance to fix the problem.

The pool: Amazing pool area, not crowded, the pool was well maintained and always clean. The hill top pool was amazing, breath taking views the pool was most empty at times so it was like having our own private pool to ourselves.

The beach: The beach area was clean. Never had a problem to get chairs and an umbrella there is always someone working there showing you to your seats and telling you which spots were good. There is security at all times on the beach throughout the day. The sand was always clean, there was no garbage left on the beach ( like some resorts)

The food: We came to Cuba with our expectation of the food not so high because of all the reviews we have read. To our surprise we loved the food. Everything was made fresh daily, you were able to tell the chef how you wanted your eggs, meat etc cooked and they cook it all fresh right in front of you. Everyday they had something different to choose from for lunch and dinner. We always went not knowing what to choose because the selection was so big. We tried the Oriental and Korean ale carte they were both amazing and the service was fantastic!!

We would definatly be going back to this resort. If you are looking for an adult only, QUIET and PEACEFUl vacation where you don't get harassed by the workers this is the place to go! We have nothing but positive feed back during our stay.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Angeloxp66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded 21 August 2014

Dear Angeloxp66,
Thank you so much for reporting your lovely comments on Trip Advisor and for sharing with all of us tour feedback about your AWESOME TRIP at the Paradisus Princesa del Mar
I just hope you will cross again the ocean to pay a visit to your Cuban home again one of these days.
Meantime, I send you my warmest regards form the sunny and friendly island of Cuba.

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Reviewed 14 August 2014

We stayed the last 5 nights of our trip through Cuba at Paradisus Princesa del Mar and we could not have imagined any better place for our last days.
The place was peaceful and quite and like the name says, like in paradise.
There was animation offered for those who wanted, but the animation staff was always very thoughtful and never stressed on people going to the animation.
Our room was very spacious and quite and we slept very well. Housekeeping did a very good job and was always friendly.
We loved spending time at the beach, which was very quite as well, as it was off season and at the pool area. The whole hotel complex is very so beautiful and we did not even feel like going out because we had everything we needed.
We would have loved spending more time at the hotel, and will surely come back to this hotel when we are back in Varadero.

  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank BrittaAlex2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded 21 August 2014

Dear BrittaAlex2014,
Thank you very much for the very kind feedback and for staying with us at Paradisus Princesa del Mar. I am very proud of the outstanding team I have working for us and so glad we all exceeded your expectations.
We hope you give us the opportunity to welcome you back on your next visit to your new home in Cuba, so we can once again create great memories for you.
Warm Regards

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Reviewed 13 August 2014

My girlfriend and I spent a week at Paradisus Princesa del Mar, which has some charming features but also serious problems in its operations. The beach is relatively clean compared with others in the area (we visited 3 others in Varadero), and many members of the staff are genuinely friendly. There are also some very fun activities, including live entertainment, a nice tobacco bar and café, some quiet places to lounge, pools and beaches with crystal clear waters, exhilarating scuba-diving excursions, and several beach and water activities. Much of the food at buffet and a la cart was very good, but some of the a la cart options were less appetizing. They close the buffet 3 times a week, so one should select a la cart options wisely. Our favorite a la cart by far was Miramar.

We have concerns about their claim to be an ecologically sensitive establishment for several reasons. Some staff drive carts carelessly around the pedestrian paths at night, leaving dead frogs squashed in their wake. More imminently concerning for humans, during a night stroll, one of the vehicles charged towards us from around the corner of a building pumping pesticides into the air. We jumped to the side to avoid it and then had to run while it shrouded us in a thick cloud of who-knows-what chemicals as we scrambled away trying to hold our breath. We complained about this incident at the reception, but when we inquired as to the nature of the chemicals they use, the response was far from assuring: all they knew about it was that the pesticide was supposed to be harmless to people unless one has an allergy. Should people get tested for allergies to (unknown) pesticides before going for to the resort?

The rooms are nice, but we experienced a few glitches. The air conditioner in the original building we stayed in stopped working one day, but they kindly remedied the problem by giving us an upgrade to a bigger room in their more exclusive section, which we very much appreciated. The next day, however, the water in that second building stopped working for much of the day, and we received two hang-up calls on our phone beside the bed, one of which was in the middle of the night, disturbing our sleep with a sharp ring tone. Finally, although the staff are generally very amiable and hard-working, some interactions were frustrating. During checkout, for example, we had a miscommunication about the price of a phone bill, and when we tried dealing with reception, we found the customer care to be insensitive.

Overall, we had lots of fun during our stay at this resort, but some aspects of the hotel could be improved with higher standards of professionalism and more focus on environmental sustainability.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded 21 August 2014

Dear Martin C,
Thank you so much for reporting your constructive comments on trip advisor both, good and bad. It is very important for us to receive your feedback in order to continue working hard in making our hotel better.
While I was glad to see all the positive points you mentioned (beach, staff friendly, gastronomy…) it was naturally sad to see that we were not able to reach totally your expectations due to specially our ¨ policy regarding the environmental sustainability¨. Let me tell you that our hotel is especially careful about anything to do with environmental. All the products we use to fumigate are selected and non-harmful for any kind of plant or animals except the mosquitos. We are in the middle of a natural reserve and we know that to take care of it is basic to ensure or future.
I just hope that you will give us a second chance by visiting us again in the next future,
Thank you again and best regards.

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Reviewed 13 August 2014

We went to this hotel at the end of May for a week and stayed in Royal Service. It was fantastic. They were just slowing down for the slower season and so there were some wrinkles, but overall, it was amazing. It is our favourite hotel.

The staff there are crazy for tips and we have found this difficult both times we've been there, and I honestly wish the hotel management would get this under control. It feels terrible when everyone wants a piece of you, even people we thought were our friends. I think they can, and should, do better in this regard.

We are now getting ready to book another trip to the hotel in October and are having a hard time finding what we are looking for. We really are trying to get in touch with the manager of the Royal Service section--I believe his name is Giancarlo. He is a tall, thin gentleman with blond hair--he gave us his card when they were there in May and we lost it. I know that the hotel management reviews this web site and so I am hoping you can pass on this message and ask him to contact me. We really need his help! I can be reached here: Melissa at speakvolumes dot com

  • Stayed: May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Mel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded 21 August 2014

Dear Mel C,
Thank you so much for reporting your opinion on the Trip advisor’s Web site concerning your holidays at Paradisus Princesa del Mar this last month of May.
I am glad to see that, despite of being concerned by the problems with the tips, you were finally happy with our hotel. However, I promise you we are going to work to improve this bad behavior of some employees who don´t represent our whole staff. Giancarlo is not working with us anymore. I will send you a private mail with the mail address of the new Royal service manager.
I hope to see you coming back this October and I send you my best regards from the friendly island of Cuba.

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Reviewed 13 August 2014

What an amazing place Princesa Del Mar is. The hotel staff were genuine in their quest to help you, were always smiling and as one of the staff members said "we put our best smile on for life". This seems to be the motto of the vast majority of Cubans. Our room, whilst modern, clean and of a good size, did smell a bit damp. We were told that this was in fact the air con.

The food was plentiful in the buffet area but was not always labelled so it was a case of having to guess what you were eating. The fresh omelette, pancakes, meat, fish etc. was always cooked to your liking and the staff were always obliging.

The pool area is great: good layout and always a sunlounger to be had. The beach also is a lot better than the nearby hotel beaches. It felt spread out in comparison to others and had good loungers and entertainment. They could have updated the music they played however which was repeated every day of our stay. Obviously a minor point, however.

I booked to go with a friend and it appeared that this was more of a couples/honeymoon retreat. The perk as teachers was definitely a break from no children though.

I would definitely recommend this hotel and felt it was superior to the others nearby.

Room Tip: Block 6 contains the modern and updated rooms.
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  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Angfish06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded 20 August 2014

Dear Angfish06,
Thank you so much for reporting your opinion on the Trip advisor’s Web site concerning your holidays at Paradisus Princesa del Mar this month of August.
Thank you also for mentioning the friendliness of our employees, true ambassador of the famous Cuban hospitality and the quality of our beaches, one of the best destinations to enjoy them of the world.
I am glad to see that you are thinking in coming back to visit and I send you my best regards from the friendly island of Cuba.

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Reviewed 9 August 2014

We are seasoned travellers to "all-inclusive" type resorts. 5Th trip to Cuba.
Check in a little disorganized, but once we identified we were booked for the "Royal Service", everything changed. Got a free upgrade to a superior room with a tremendous ocean view. We enjoyed the balcony as much, or more than the pool.

Food in all the restaurants was excellent. Service at the restaurants, bars was great. Always with a smile! Special thanks to "Alexander" our waiter who did a great job. Also to the bartenders and pool staff at the Royal side pool.

There are definitely some differences between 5 start Cuba, and 5 star Mexico, (no such thing as cranberry juice for some drinks), but relax enjoy the charm and graciousness of your hosts. It is the differences that make this place special. Tips never solicited, but appreciated when given.

Room Tip: Go for Royal Service!
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank sboozan .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Genera... P, Director General at Paradisus Princesa del Mar Resort & Spa, responded to this reviewResponded 10 August 2014

Dear Sboozan,
We are grateful for your review about our staff and your stay at Paradisus Princesa del Mar in your 5th visit to Cuba.
We would like to thank you for all kind words you write about our staff and your whole experience.
I hope you will return soon to visit us in the sunny island of Cuba and I send you my best regards form Varadero.

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Additional Information about Paradisus Princesa del Mar Resort & Spa

Address: Auropista Sur, Ctra. Las Morlas, KM 19 1/2, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Varadero
#3 Romantic Hotel in Varadero
#4 Spa Hotel in Varadero
#6 Top resorts Hotel in Varadero
#8 On the Beach Hotel in Varadero
#9 Luxury Hotel in Varadero
Price Range: £122 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Paradisus Princesa del Mar Resort & Spa 5*
Number of rooms: 630
Official Description (provided by the hotel):
The Paradisus Princesa Del Mar Resort & SPA is located in Varadero Beach, the Cuban sun and beach tourist destination for excellence. This stunning Ultra All-Inclusive 5-star hotel is designed for adults only over 18. The property houses 630 rooms equipped with modern comforts and provides a varied gastronomic offer, daily activities, swimming pool and meeting rooms which convey an ambiance of quietness and service. Discover the magical peace of this paradise, recommended for weddings, honeymoons, incentive trips and spa/wellness. ... more   less 
Also Known As:
Paradisus Princesa Del Mar Hotel Varadero
Paradisus Princesa Del Mar Resort And Spa
Paradisus Princesa Del Mar Varadero
Paradisus Princesa Varadero
Princesa Del Mar

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