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“Excellent Brand New Resort-Amazing Staff!”

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Hotel Melia Marina Varadero
Ranked #11 of 63 Hotels in Varadero
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent Brand New Resort-Amazing Staff!”
5 of 5 bubbles Reviewed 14 September 2013

We just returned from a 7 day, extremely enjoyable stay at this brand new resort, complemented with the best customer service we've ever experienced at any all-inclusive resort. When we booked, we were somewhat reluctant because there were absolutely no user reviews about the resort, but were so happy we did.

When we arrived (Sept 2), the resort was open a mere 3 weeks, and I believe we were one of the first group of Canadians to come (we met some friendly Quebec folks mid-week). I can't say enough about the extremely friendly, attentive staff everywhere on the resort. We truly were treated like royalty. It was extremely easy to get to know individual staff over the week, and it felt awesome to have servers or bartenders remember your preferences! Albertos at the main bar, Jany at the beach, and several others were exceptionable, polite, and professional! Granted, the number of hotel guests were under 100, but I have no doubts the staff will continue to be top notch with a full hotel. Do tip these hard-working people...they really deserve it and sincerely appreciate it.

The resort is new, very clean, with very nice modern decor. We stayed in the studio suite which is essentially an apartment which is not in the main building, but on the marina side (includes private pool). However, we traveled with another couple who stayed in the standard room in the main building...don't be deceived, the standard room is excellent! The food was high quality, though not choices at buffet somewhat limited due to lower guest numbers. The a la carte restaurants were unbelievable! They have an Ernest Hemmingway themed room (whom they idolized) that looks like a library, and the 1930's themed French room was absolutely high class!

Don't be put off with the walk to the beach; located near the far end of the pool, the bridge access to the beach takes no more than a 5 minute walk. If you feel particularly lazy or intoxicated, you can always have the staff shuttle you across in the cart. At the beach, there are 22 umbrellas to relax under.

The biggest challenge for this hotel is attracting guests...and this is due in part because it is low season, but mainly because they are new and trying to get their name and reputation out there. I certainly recommend this 5 star hotel!

Other notes: They have yet to establish means to exchange currency at their reception (this is coming); we had to go to the resort across the street to do this. I would just exchange currency at the airport--rates are the same everywhere in Cuba. They have yet to get their own paddleboats, kayaks...etc....you have to walk 10 mins down the beach to the next resort, but is quite a nice walk.

Room Tip: Even Standard Room was well decorated and great
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank CanuckMike2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CubaMelia, Propietario at Hotel Melia Marina Varadero, responded to this review, 18 September 2013
Hello CanuckMike2013
Glad to hear from you and such a wonderfull stay. We treated you like the royalty you are. In fact all clients are royalty for us. We asure you that this high end service you've experienced is going to continue like that and improving each day as we get our machine oiled and working as it should be. Thanks for you comments regards all we have yet to improve. We will, rest asure.
And you are more than welcomed back any time.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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7 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 September 2013 via mobile

We stayed at the Melia Marina for one week from Sept 2-9.
The best place and service I ever had!

It is a brand new hotel. Everything looks clean and new.
The pools are amazing. Huge with a swim up bar etc as you would expect, and again kept very clean. There is lots of umbrellas by the pool. We stayed at the studio which is condo (not in tge maun building) and it was great! The main hotel has great rooms as well.
We had a huge condo with master badroom and two bathrooms, shower and bath. a full kitchen, fridge, stove and even laundry machine in our condo. The colours and decor in the room are great.

The staff in the main are very nice and friendly and can't do enough for you. We were treated like royalty! The maid service is excellent too.

The drinks are also excellent for an all inclusive, we certainly sampled enough of them! Cocktails are high quality, beer was nice, wine lovely esp at A la Carte. You also have a mini bar in your room that is re-stocked daily with bottled water, beer and soft drinks.

A la Carte restaurants are great!!
Our favorite was French. Had great lobsters there. Japanese and Latino are worth to try as well. Food is excellent everywhere.

Pool bar has 24 hours food restaurant and you can order from menu even some meals. They will cook it for you any time!

I cannot say anything negative about this hotel. We stayed at Blau Varadero buy this hotel is better. The only thing is a little different then other hotels is a little longer walk to the ocean but you need to walk when you eat that much :-)

What else can I say? I will be back for sure. Hopefully the service and prices will be the same in one year.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Ninakost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CubaMelia, Propietario at Hotel Melia Marina Varadero, responded to this review, 13 September 2013
Hello Ninakost,
Great to hear from you and your lovely and wonderful experience with us. As we read your words we could imagine your pleasant stay and we are more than proud of being the one that have made possible this satisfaction. We can asure you that we will made our best to continue delivering nothing but excellence to our clients. As we can see you had a room by the condo , which we want to offer to all the clients that want to stay longer with us. So maybe next time you will be one of those.
Regarding the long walk, it is exactly like you stated: A walk is always well received after one had that much and good food .
Thank you once again.
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Additional Information about Hotel Melia Marina Varadero

Property: Hotel Melia Marina Varadero
Address: Autopista del Sur y Final | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 63 Hotels in Varadero
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Melia Marina Varadero 4.5*
Number of rooms: 423
Official Description (provided by the hotel):
Five star All-Inclusive beach resort, situated in the Marina Gaviota Varadero, 40 minutes from the international airport of this tourist destination. This amazing hotel boasts modern rooms; bars and specialist restaurants, well-equipped meeting rooms; swimming pools with recreation areas and Yhi Spa. It offers something unique in Varadero as its facilities are integrated with a wonderful seafront with shops and a marina. Recommended for families, yachting, diving, fishing, events, meetings, weddings and wonderful honeymoons. ... more   less 
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