My wife and I stayed here from Feb. 8th to 15th and this resort completely lived up to its number 1 ranking. Our flight arrived late on Saturday night and after some confusion at the Varadero airport, we finally arrived at the resort after 10pm at night. We were worried we could not get anything to eat as it was so late but we need not have worried. The buffet only closes for about an hour a day from 10pm to 11pm. By the time we checked in and had our bags brought to our room the buffet was open and we had great burgers and fries. A perfect example of the service excellence this resort provides.
We stayed in a junior suite and the room was large, clean and comfortable. It was well stocked with water, beer, coffee etc. as well as a nice selection of shampoos, soaps and lotions. Our room was cleaned at least twice a day and restocked with fresh towels etc.
The service was absolutely excellent, from the time we checked in to the time we left. The front desk staff was helpful and friendly and seemed to genuinely care about our stay.
The Beach is world class and as clean as any beach I've been on anywhere. A unique feature of Varadero Beach is that all the resorts are set back from the beach, with a natural tree and sand dune buffer that gives it a very tropical feel when walking it's over 8kms of sand.
There are three pools, the main pool, an activities pool and a quiet pool. We spent our time between the main pool and the beach. There were always chairs and you didn't ever need to get up early to do the Mexican Towel Dance to reserve a good spot.
The staff was the most fantastic part of this resort. These are some of the friendliest, hardest working and most caring people I've run across at any resort I've ever stayed at. I'm a big believer in tipping for good service not to get good service. We tipped a lot at this resort because of the incredible service we received and how genuinely appreciative they were that we were staying at the resort.
For the most part the food ranged from good to excellent and there was always lots of it. It was fresh and had great flavors. No need to bring your own ketchup here, they have everything you'll need. The Al A Carts were good but not great, our favorite was the Mediterranean.
I highly recommend the Iberostar Varadero and we're already planning our return visit.
- Official Description (provided by the hotel):
- Directly on the beach of Varadero. Iberostar's first 5 star hotel in Cuba. Luxury and comfort in an elegant atmosphere. Top gastronomy and excellent service. Equipped for every kind of meeting, gala dinner, party, etc.. Ideal for groups & incentives. ... more less
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- Also Known As:
- Iberostar Varadero Hotel Varadero
- Iberostar Cuba
- Iberostar Varadero Cuba
- Varadero Iberostar