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Reviewed 25 June 2018

Food very disappointing. Not a Lot of choice and very often cold. The la carte restaurants better. Cocktails were basic. The hotel was nice but for the price I've had better . Havana was amazing with all the old cars and amazing buildings. This is a must.

Room Tip: Having a higher floor was lovely.
Stayed: May 2018, travelled solo
Review collected in partnership with this hotel
2  Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 26 June 2018

Dear Sharon L,

On behalf of the management we would like to thank you very much for your very constructive comments. We are constantly working to enhance our guests' experiences and feedbacks like yours help us to get better.

We would like to invite you to a next stay where we surely will exceed your expectations.

Best regards from Cuba,

David Nuñez Alvarez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

Kenia works evenings at the bar of blau and she is amazing. The hotel really deserves a 5 star. The board walk to beach is beautiful. Entertainment is great. The hotel grounds are fabulous so well kept. I really can't praise this hotel enough. Would go back tomorrow if I had the money ha ha . Will return some day hopefully

Room Tip: Great big bedroom. really good bathroom. Overall I would give blau a 5 star.
Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank julie811608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 26 June 2018

Dear julie811608,

Thank you very much for taking the time to review our hotel. We aim to provide our guests with the most memorable holiday experience ever and are pleased to see that you enjoyed your time at the Blau Varadero Hotel. We feel delighted to read you had a good time while hosting in our hotel.

We hope to see you back soon and to be able to keep your trust. Thank you also for such a high score given to us.

Best regards,

David Nuñez Alvarez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

This hotel is 3 star, not 4.
Good things - The staff were lovely. Some of the entertainment was fun (amongst the normal terrible hotel shows) The beach area and the pool area were nice.
Bad things - the rooms were super basic, definitely not what you would expect from a 4 star.
The food was BAD. Boring and tasteless. The A La Carte restaurants were so below par - honestly, nothing tasted of anything - I even got a raw dough pizza at the 'Italian'. We were not the only people to have this complaint - everyone we spoke to (which was a lot as we were stuck in a storm that meant we couldn't go outside for 5 days) had the same opinion.
Furthermore, it actually made me very ill. I had severe vomiting and diarrhoea for the last 4 days of my honeymoon. I was not the only one. At least 6 other people we knew closely were ill. One woman, we didn't know, was so violently sick at one of the A La Carte restaurants, she had to be taken in an ambulance. Another man we heard arguing at reception because he'd been given an anti - vomiting injection without being told it was going to cost 180 CUCs and then was held to ransom in the office till he paid in cash.
The customer services left a lot to be desired. When my husband complained about my sickness, he was told we were not on honeymoon, because it wasn't on their system and that it couldn't have come from their food (despite it being all-inclusive and we hadn't eaten anywhere else).
Frankly, I wouldn't go here for longer than 6 days, I would also suggest always eating out in the evenings and being careful about what you do eat in the day!

Stayed: May 2018
1  Thank Lucy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 26 June 2018

Dear Lucy G,

On behalf of the management we would like to thank you very much for your very constructive comments. We are constantly working to enhance our guests' experiences and feedbacks like yours help us to get better.

We would like to invite you to a next stay where we surely will exceed your expectations.

Best regards from Cuba,

David Nuñez Alvarez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

The Blau is probably the best “all inclusive” hotel that I’ve ever stayed at. Couldn’t really fault anything other than maybe lack of soap in the pool area toilets - but I could live with that! The hotel is well laid out with plenty of sun beds. The grounds are immaculate and within a one minute walk through the hotel grounds you are on a fantastic beach which again has plenty of beds and also a beach bar. The food was good and plentiful with enough choice to suit everyone. There was always fresh foods being cooked at both lunchtime and evening meals. Drink was plentiful and served really good cocktails. The service in all of the bars was first class - you never had to wait to be served at your table or at the bar. There was always some type of entertainment going on. Usually in this type of hotel the entertainment tends to focus on the hotel animation teams - not in this case. Although the animation team did the entertainment during the day, shooting, water polo etc., the entertainment at night was “professional”. I upgraded to have a high floor room overlooking the beach, but I don’t think that the location of any of the rooms would be a problem. They were all large with free safe and drinks in the mini bar. They were cleaned and maintained daily and to a very high standard. Varadero is a really nice resort area and the Blau is an exceptional hotel

Room Tip: I chose a 9th floor room overlooking the pool area and beach
Stayed: June 2018, travelled solo
Review collected in partnership with this hotel
1  Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 26 June 2018

Dear Kenhughes111,

Thank you very much for taking the time to review our hotel. We aim to provide our guests with the most memorable holiday experience ever and are pleased to see that you enjoyed your time at the Blau Varadero Hotel. We feel delighted to read you had a good time while hosting in our hotel.

We hope to see you back soon and to be able to keep your trust. Thank you also for such a high score given to us.

Best regards,

David Nuñez Alvarez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

Could not fault anything except the food. There was plenty of choice but it was only ever warm and the not cooked enough, no matter what time you went the buffet. The people are so friendly and can't do enough for you.

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 26 June 2018

Dear Stuart R,

Thank you for rating our resort Blau Varadero and for sharing your recommendations to our potential customers. We were very happy to welcome you back in your home away from home, and provide you with the kind of service we are well known for. It is also a pleasure to learn you enjoyed our service and our staff.

Your friends at Blau Varadero Hotel will be waiting for your return, we miss you already!.

Sincerely,

David Nuñez Alvarez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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