We visited April 11 - 18 out of Halifax NS, we arrived around 11 am and received our room (3rd floor) immediately as we had upgraded to Superior Ocean view. The room was clean but smelled musty.. Opened the doors and the smell went and everything in the room was satisfactory. We have no complaints about the room or house keeping. The walls are pretty thin but after a long day in the sun it wasn't an issue. We didn't watch the TV as the view from the balcony was amazing..
We arrived in time for lunch and we went to the beach grill, the food was OK at best.. They had pork and rice.. That was the best meal we had all week with the exception of a meal at the Asian A la Carte. There was never any ham or bacon at breakfast, egg station didn't work so the eggs weren't cooked properly. That didn't matter much because I didn't want an omelette with cut up hotdogs. Hotdogs were in plenty supply for each and every meal as well. Good thing for the hotdog lovers. There was always bread, sometimes it wasn't cooked fully through but when it was it was really great. Lunch was the best meal in my opinion. I was disappointed that coffee wasn't always available and that sometimes orange juice wasn't available. The staff worked hard for the guests though..
there is a bar close to the buffet that ran out of coffee, milk and BEER all week. 5 of our 7 days these things were not available by 6 pm. there were no slushy drinks which weren't a problem for us but a lot of people were bothered by this. The swim up bar was closed all week as well. Not an issue for us but we don't use the pool.
We went to a few shows at night, they weren't bad.. The dancers were good. They open a bar close to the show in the evening.. Bring a bubba mug for your drinks because the small plastic cups don't hold much.
There seems to be a cab scam going on with the security guard and the front desk. They call old cars with an opening rate of 10 CUC to go to Al's House. We chose to walk.
The biggest issue with this resort and it's lack of resources and non working stations is the beach being filthy.. This is not the fault of the resort, they have garbage cans on several different spots on the beach.. the sand is littered with cups, straws, cigarette butts and coconut husks from coconut drinks. The staff couldn't keep up on this if they stayed there all day. Bring a bubba mug for your drinks, if you smoke use a plastic cup with sand as an ashtray and don't be a pig. Throw your garbage out. This beach has tons of shade for everyone, the sand is soft and the water is deep after 2 steps. This wouldn't be a beach I would take a young child to. But the waves are big and fun.. Walking on the soft sand is a work out.. Other than the garbage this beach is stunning. There are small shells in the sand as well.
If this resort fixed the running out of beer and food issues I would return in a heart beat. I found the staff lovely and the view from our room amazing! I didn't even need to use the AC with the door open.
I complained when we returned to Air Transat of the condition of the buffet and beverages and was offered $100 voucher as compensation. I wasn't overly thrilled at this but it at least acknowledged that there were issues that need improvement.
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- Also Known As:
- Gran Caribe Hotel Puntarena
- Gran Caribe Varadero