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“Friendly hotel, very poor mojitos”
Review of Hotel Acuazul

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Hotel Acuazul
Ranked #55 of 64 Hotels in Varadero
Swindon, United Kingdom
Level 5 Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Friendly hotel, very poor mojitos”
Reviewed 24 November 2010

This hotel is located at the west end of Varadero. We stayed on an all inclusive basis. Whilst the buffet was good compared to other all inclusives we tried in Cuba, the alcohol was very disapointing. They appeared to have a surplas of blue curacao which went into most of our cocktails! The staff were really friendly. We arrived at 9pm and were able to get dinner just before the restauarant closed and check in afterwards. The hotel has a beach bar and it's own small section of beach. The room quality was reasonable and had a balcony over looking the pool. If the wind is blowing a certain way you may experience some unpleasant oil smells at night time which we discovered was from a nearby refinery.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
5 Thank Squeaky35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (41)
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English first
windsor ontario canada
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 March 2010

Even though the resort is old, staff is cleaning all the time. THE FOOD IS HORRIBLE! Same garbage every day. Not much at all in the line of hot foods. You will learn to live on ice cream and pina coladas. Registration staff not at all friendly, but all other staff exceptional, always willing to help or direct. Not too many spoke English.
Get your pesos at the bank on 32nd street, not at your hotel, they charge an extra four per cent. We were on the sixth floor, and had no hot water for the last four days. Also for three days, there was quite a problem with the elevators, most of the time not working.
Cigarettes at the bar quite cheap, $12 pesos per carton, or $1.20 per pack. The nicest thing about this location is the flea market just two doors down. Quite a nice way to spend the afternoon, and good deals. (this flea market better than the one in Havanna).
Also, right across the road and up one block is a smaller version of another flea market.
Some Cubans will ask for the shoes on your feet, just turn and walk away, or you will be hounded. If you get tired of the food at the resort, two doors down is a little "Cafe" that has wonderful hot food. Jamie (who speaks English) is a terrific waitress. You can get a complete lobster dinner, soup, salad, drink, vegetables for 14 pesos. Wonderful!.
Try and stay away from the second week of February, apparently this is there winter. For the first three days, we had our winter coats on. Had only two really nice weather days, and one day a complete wash out, poured rained for ten straight hours. The entertainment at this resort is very minimal, bingo was a hit for some at 4:00 every day. (Hey, full card prize was a bottle of rum! Who knew?) One more piece of adv ise. If you go to the Las Americas mall, there is a grocery store that sell lots of booze. STAY AWAY FROM THAT ONE. Sure you can get a one litre bottle of rum for about 7 pesos, then you pay quite a tax on that same bottle. They will tell you Canadians are allowed to bring back 2 one litres bottles per person. They are wrong. You are allowed a total of 1.5 litres per person only (which is 2- 750ml bottles). The best place to get you booze is at the airport. You have lots of time, and many places sell it, if you need to compare prices.
Anybody know what is up with the airport tax of 25 pesos in Cuba? That is crazy, but don't forget to put the money aside, or you will not leave the island. And make sure it is pesos, not Canadian money, they will not take it, but do have a money conversion booth. I would return to Cuba tomorrow, but never stay in this resort again. Find somewhere that has more than one restaurant, for variety, you will be happy you did.

  • Stayed February 2010, travelled as a couple
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Helpful?
4 Thank SuePillon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Varadero hotels

midland
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 March 2010

This is the second year in a row at the same hotel. The room are clean, the staff is great. The food - well it is all the same in Cuba. There is pizza and chinese just up the street if you are really missing canadian food. Very central to the market and a beautiful beach only minutes away. The beds are not the greatest but every day the maid did beautiful things with the towels. We love the atmosphere around the hotel and being close to the local people.
A great value for the money - We would go back in a minute.

  • Stayed March 2010, travelled with friends
    • Value
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Helpful?
2 Thank snseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niagara falls
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 February 2010

hotel was very clean some staff where great but as far as it goes
as many times i have been to varadero this was the first time at this resort and the last time
the food was the worst i have seen in any hotel Lunch was to begin at 12;30 but only once on time just about every day they did not open till about 12;45 to 1 buffet not a very good choice you walk in as soon as they open and all the food is ice cold [not once was any food at least warm]
the part that really bugged me was the day we where leaving at 8pm you must check out at noon was not offered to keep the room till then we had to check out
now here is what they do and the only hotel that has ever done this checked out at noon the minute you check out they cut off your arm band and you are done once they cut it off you can not get a drink lunch or anything else and they treat you like you are a nothing. Went to bar to get a pineapple juice was told you don;t stay here any more so go some place and buy one.What the heck is this bs i asked them they said no arm band no drinks or food unless you paid for it. i will never go back to this hotel or recommend it to any one they did this to every person who had to check out .So go to this hotel i would say no the way they treat you after they have your money you are a nobody there when it is time for you to check out

  • Stayed February 2010, travelled with friends
    • Value
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Helpful?
1 Thank billnothappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 February 2010

So I had read a few reviews of this hotel that made us a bit apprehensive about staying there, but they proved to by quite untrue. We got a last minute deal for a crazy price ($511 all-in), so we weren't expect much but we had alot of fun. The room were pretty nice and clean...nothing too special. Got cleaned everyday and we got new towels arranged in fun little designs (though this might be because we left lots good stuff as tips for the maids). We had a TV that got a few English channels like HBO, CNN and a CTV station from Edmonton for some reason. The bathroom was fine with lots of hot water and the water pressure was fine. Only downside was the beds were kind of uncomfortable, and they were twin beds....not so good for couples.

The rest of the hotel was pretty nice...had a games room with free pool, ping pong and foozball. A few nights they had some Cuban dancers come in and do a show which was pretty cool. There was a nice pool but we never used it as there was one of the best beaches I have been to a block away. Swimming in the ocean in February is a very weird thing for a Canadian to do. The beach had a snack bar too and paddle boats you could take out. There was also a snack bar at the hotel which came in hand in between meals.

Now the food seemed to be a big complaint of some people, but i thought is was quite good. Lots of selection of bread, fruit, veggies, pasta, meat and desserts. My girlfriend is vegetarian and still found lots to eat. And they had ice cream!

The staff was nice and friendly as well. The whole experience was really great for us. And it was in a pretty good location as well...you could walk to the main section in Varadero in about 30 mins. You can also walk to the Viazul bus station on Calle 36 to take a cheap bus to Havana (10 CUCs each way) if you don't want to take the expensive guided tour.
We booked this through Nolitours....and the had a rep show up and give some tips on getting around and she was very nice and helpful!

So yeah.....we had a really good time here, but we weren't expecting too much. If you are laid back you will probably enjoy it too. Most of the people staying there seemed to be Russian with some Canadians thrown in the mix, so we didn't really meet anyone, but we were just there for sun and surf and we got exactly that! Good times!!

  • Stayed February 2010, travelled as a couple
    • Value
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Helpful?
Thank ianvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bodo, Norway
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 January 2010

Hotel Acuazul is cheesy. The interior is cheesy and the other guests are cheesy.
We stayed here for 2 nights, and all the other guests were scandinavian people from charter companies. They were drunk when they got there, and if they didn't binge in the restaurants or fry themselves by the pool, they were drinking and being loud in the bar. We are also scandinavian, but we had other goals for our vacation.

We didn't order All Inclusive, but the hotel offers it, and it seemed like everyone else had ordered it. So we didn't get to buy lunch at the hotel's restaurant, it was for All Inclusive-guests only - that's terrible service! We had to go out of the hotel to buy food even though were paying guests. Not impressive. We had no plans to stay in the hotel the whole time, but it would have been nice to get some breakfast. Oh well...

The staff wasn't very friendly, they didn't smile at all. Ever. Except for the guy in the lobby bar, he was good fun :)

The rooms were "moist", like with really old concrete walls, and it wasn't all that clean either. Our balcony faced out towards the pool area, where they do the "entertainment". We didn't like it, it was really embarassing and not good at all. And of course only for the tourists at the hotel, who were already drunk. So I guess their standards weren't that high... It seemed like they had just picked the entertainers up of the streets and put them on stage.

I can forgive a poor room. I can forgive some bad service. I can forgive that all the other guests are cheesy, drunk and rude. I can forgive that the hotel's interior is from the 80's. I can forgive the awful shows by the pool. I can forgive a lack of charm over all.
Isolated, these are all things I can forgive, I don't have very high standards. But all these things put together? No, I can't forgive that. It's cheap, though. That's something.

  • Stayed March 2007, travelled with friends
    • Value
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Helpful?
2 Thank airy_ava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
st.albert,alberta
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2010

Overall the location of this hotel is fine... you can walk the streets of varadero easily, and the rooms are clean, nothing special... air condtioner worked in one of our rooms, but not the other, water pressure very poor, not sure if this is just the Cuban way, food was not great, staff not overly friendly, snack bar staff was probably the nicest and the chambermaids were great... would not go back to this hotel, but would upgrade slightly but staying on the strip of Varadero is certainly the way to go, otherwise you do not get to experience the Cuban life style... Very safe place to travel too, and Havanna day trip worth the money- Bring toiletries, gum, nylons, socks, toothbrush, toothpaster...

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jjohnson77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Acuazul

Property: Hotel Acuazul
Address: Primera Avenida e/ Calle 13 y Calle 14, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #55 of 64 Hotels in Varadero
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Acuazul 2.5*
Number of rooms: 78
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Also Known As:
Acuazul Hotel Varadero

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