I recently stayed at the Renaissance Curacao and while I found the hotel and location awesome I've ended up with a credit card nightmare. My wife and I were traveling with friends but stayed in separate rooms with of course separate credit cards on each of our accounts. My wife and I used our bank card to pay for all charges while our friends usd a AMEX gift card for their stay. We checked out early in the morning of March 13th each with our own separate folios that were slid under the door during the night. We had a 7:15am flight to Miami. Upon arrival in Miami we both received an email from the customer experience manager Freddy Castillo that our friends AMEX was declined, he later found out that it was only good in the U.S.. Instead of waiting to get another card from our friend the manager took it upon himself to charge their folio to my bank card without my authorization. Its now been 10 days and I still have not had the $1169 dollars credited back to my account. Beware of this hotel and their staff. I'm a frequent business traveler and actually stayed in anoter Marriott last night, I think that will be my last stay in any Marriott propoerty.
- Official Description (provided by the hotel):
- Located in Curacao's capital city of Willemstad, in the heart of the Dutch Caribbean, the Renaissance Curacao Resort & Casino offers experiences and activities for any traveler seeking the ambiance of authentic Caribbean charm combined with European sophistication. Featuring a private beach club, this Curacao resort is built around the historic setting of the Rif Fort. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Curacao Hotel Willemstad
- Renaissance Curacao Resort And Casino
- Renaissance Curacao Resort & Casino Willemstad