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“Wonderful hotel in a very nice spot!”

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Renaissance Curacao Resort & Casino
Ranked #6 of 32 Hotels in Willemstad
Certificate of Excellence
Reviewed 7 August 2012

In the beginning, we were expecting a more "5 star hotel entrance".. not being surprised and all.
But after a while, since feeling went off.

FIrst of all, the location is simply perfect. Right beside downtown, which is great for walking. Unlike most other resorts, where they reside far away in "isolated beaches", in the case of Curacao, it was great being near downtown.

The hotel was an infinity pool (private) which is PERFECT. All I wanted to do was stay there. It is almost an artificial beach. Since Curacao has little natural sand, most hotels "import" their beaches. In the case of Renaissance, this was THE perfect solution.

The room was very nice. We like the colors and the bed was amazing. We also had a very nice ocean view.

Services are very good and people in the hotel are also fantastic.

We loooooved the buffet breakfast (not included in the price).

The hotel is right in the middle of the "Renaissance complex" with many nice stores, and beside a complex full of restaurants.

We definitely recommend the Renaissance in Curaçao (also great honeymoon services!)

Room Tip: Avoid rooms inside the "shopping complex". Do spend a little more to get ocean side views...
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  • Stayed: June 2012, travelled as a couple
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3  Thank Igorac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 August 2012

I have stayed at this hotel over the past several months on a regular basis as I am working on the island.
The rooms are very nice, beds very comfortable and dark enough to get a good sleep.
The pool is very nice and room service reliable and not too pricey compared to other hotels
All in all a good hotel although price wise on the high end especially if in the high season.
Good central location - only downside is that there is no access to a beach, so I recommend getting a rental car to explore all of the beaches and other attractions that the island has to offer

  • Stayed: August 2012, travelled on business
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2  Thank she1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2012

My teenage son and I stayed at the Renaissance Curacao for five days. Overall, it is in an excellent location, provides great service, and is clean and comfortable. The downside - this hotel is not located on a natural beach. I wanted a natural beach, but honestly I didn't rent a car so the location made up for the beach.

The hotel is clean and the staff are wonderfully friendly and service oriented. I needed a rollaway bed and the front desk agent (Nicola) looked for me (twice!) in the hotel to make sure she followed up. The beds (including the rollaway) are extremely comfortable. Air conditioning and tv in perfect working order. The decor is modern and fresh. The hotel is about 15 minutes from the airport, and a pleasant (5-minute) walk to shopping and original buildings (circa 1700) of Willemstad. It is also joined to the Rif Fort, where you will find a couple of restaurants, cafes, and cantinas/patio bars. It's a very nice atmosphere and my son and I enjoyed a relaxing Mexican dinner there. There is also a small stage, but it went unused during our stay. At the end of each evening we headed for the coffee shop on the second floor of the hotel, had a latte, used the free wifi, and watched the Olympics. There is also a wii there for anyone who would like to use it. Some reviewers talk about the high-end mall and consider it a 'con.' Yes, this shopping is literally next to the hotel; I think it's a nice option if you want it. There are certainly other places to shop. Finally, I felt safe at all times.

Rooms: we stayed in an Island King room. Our view was of the baseball field next door, which was a little noisy at the end of one evening. Not horrible, but you might want to ask about this. The good thing is that is was away from elevators, the casino, etc. So once the baseball games were finished it was quiet. The room size was average for a hotel room with a king bed. There were also a desk, mini refrigerator, safe, two nice robes, and two pair of slippers. Wifi is indeed US$15 per day. We went to the common spaces that provided free wifi instead. The room was clean and comfortable. Beds were great!

Food: The hotel food is good, but yes, it is on the expensive side. Generally, budget US$20 per person, per meal without dessert or alcoholic drinks. Dinner could certainly be more. We did have the buffet for one breakfast and one dinner (Indies night) and both were good. But for breakfast especially, try ordering off the menu. The eggwhite vegetable fritatta is delicious and costs a lot less than the buffet. The coffee is great. :) We only ate at three of the hotel restaurants: in the lobby, at the pool, and in the cafe (it serves coffee-house type pastries, sandwiches, fruit, etc.). The restaurant menus are not extensive, but cover the bases pretty well. Service is 'relaxed' but very attentive, and we never felt rushed to leave. Obviously there are restaurants to eat located off the premises, and some of the larger restaurants provide transportation. There are also Pizza Hut, McDonalds, and Subway, although they are about a 10 minute walk.

Pool: If you want a hotel with a natural beach, this is not it. But there are several natural beaches close by. This hotel combined the ideas of pool and beach. They hauled in nice sand, added palm trees, wooden walkways, and built their own beach with a saltwater infinity pool and second smaller freshwater pool on the second floor. Great for younger kids who might have a problem with strong surf. The water was perfect for cooling off. You can hang on the edge of the pool and simply relax. The deepest area is probably 10 feet or so. While there were people there, we never had a problem finding lounge chairs. There is also a restaurant and waitstaff on the 'beach.' Downside - the pool closes at dusk.

General things: everyone I encountered accepts US dollars. MANY vendors don't accept credit cards and I wish I had brought more cash or my bank card. Also, a lot of vendors who accept credit cards don't accept American Express. (After one tour, the company representative was taking us back to the Renaissance and stopped at a different hotel restaurant where he could use my credit card and they would give him the cash.)

Also, if you walk around be careful of the Queen Emma Bridge closures. It is supposed to close for 10 minutes, or 20-40 minutes. (It's interesting to watch the huge freighters come in.). But one time it was closed for about 1.5 hours. There is a free ferry you can take if you need to get across - don't hesitate to use it if you need to be somewhere because you can't be sure how long you will wait. Otherwise, there are lots of shaded tables where you can sit, have something to drink, and enjoy the view!

Finally, if you want to rent a car, it seems pretty easy to get around and deal with the driving norms. There aren't a lot of signs or signals. If there are no cars or you have enough time - then go. If not, then don't go. :)

  • Stayed: July 2012, travelled with family
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6  Thank LoveALongWeekEndMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

This scrapes the 4 star barrel. Rooms are OK. bathrooms basics. bed is comfortable.
The food in the hotel is extremely expensive. be prepared to be ripped off $15 a day for Internet which is, at best, slow and drops out frequently. Breakfast will set you back $23 per person for an average buffet. I ate at one of the hotels restaurants offsite-Cru. Terribly expensive and the foods very ordinary.
ANY food on the island is expensive. Be prepared for 95% of places to be closed on Sunday.
I was here on business however would not return for a vacation

  • Stayed: July 2012, travelled on business
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2  Thank Ray Goldberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

Bottom line: check every thing!!! If you want to know why, read more.

Our flight arrived a day late. We came with a travel agency. The room was prepaid. We were not regarded as ' no-shows' because we ourselves sent an email to the hotel. Even though the room was prepaid, the arrival on the next day made the front desk confront us with regular check in hours... After we objected this process was fast forwarded and we were allowed in the room as from 3PM. The hostess of our agency informed us later that she had learned from the front desk manager that just because of our email we were not bounced... In other words, her informing the hotel about the late arrival would not have made any difference and we would just have been rejected as guests...

Next morning we found out that we were not registered as guests at the hotel.
Also it was not registered that our room was in use, so it could easily be assigned to new arrivals.
And of course this also means that there is no house keeping...
Even not when they eventually registered us and the fact that the room was in use in their system...

Intervention by one manager resulted in apologies and a room up grade which we rejected. Next day there was yet again no house keeping... Intervention by manager number 2 resulted in having our room done daily by housekeeping, just not at the time the manager insisted on (so that we would have certainty about their arrival). Also we were promised a late check out and a bottle of wine with fruit and cheeses was sent to our room. I asked the manager if he was sure everything was arranged for the late check out and he assured me.

We had the impression that all was going well as from that moment on.
Besides the minor things, such as a broken lock on the bath room door,
staff loud and clearly having sex in the storage room just across the hallway,
not receiving any information about the hotel facilities at all,
only sometimes resupplying coffee for the coffeemaker in the room,
the 1 sheet notebook supplied with a pen never was replaced by new sheets of paper,
swimming pool maintenance takes places during day time hours and guests will not be informed,
a flea was found on the bed
as a five star hotel turn down service was indeed provided: 1 time during a stay of a week...
etc. etc.

Just to be sure, on the day we checked out we went early in the morning to the front desk.
Just to find that our prepaid rooms were added to the bill.
Surely this was corrected when be objected, but why is this at all necessary?
Further we had something in the restaurant which did not appear on the bill.
We mentioned this and it was checked upon, but the slip could not be traced.
"It will surely be on the bill of another customer, so you are alright" was the last response we expected...

And then the late check out compensation was the last hurdle to take.
We checked the front desk if they were aware of our late departure and informed about the electronic keys being prepared for this. This was okay. Also later that morning the back office called us to assure that we were registered for a late check out. So by this time we made sure that everything would be arranged for the late check out 3 times. But indeed after 12 o'clock we could not enter our room...

We spoke again with a manager, number 3 this time. He knew all about us. As a matter of fact, we were informed 'whole staff knows about what happened to you' we were informed. If so, I asked him why again things are going wrong? I was assured customer polls give positive results, so nothing is the matter...

After all these experiences a few positive things:
the door man is very friendly
the staff in general is nice
the breakfast is great, but prices may differ whilst you are eating the same thing
the room is nice, the beds are great
the swimming pool is a big asset

Would we stay here again? Yes.
Why? Because when traveling to Curacao we need to be in Otrobanda.
Indeed there are other hotels of higher ranking in this area, but this is the only one have a 'beach', which is very pleasant at the end of a long and hot day.
So you understand we will check and recheck EVERYTHING when being a returning customer in this place.

  • Stayed: July 2012, travelled on business
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4  Thank travellerszeged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2012

This new 5 star hotel is located at a newly developed area near Willemstad (walking distance). It is close to an old fortress that has been turned into a nice place with bars and restaurants. The staff of the hotel is very friendly and helpful, the rooms are big, modern and clean. The breakfast buffet is fantastic. Another big plus is the outdoor swimming pool and terrace. We really enjoyed our stay at this new top hotel!

Room Tip: Seaside room has great view at the ocean
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  • Stayed: March 2012, travelled as a couple
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3  Thank NLcycle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

Great location and service. Front desk is clearly understaffed and lacking organization, although very friendly and helpful. I just wonder how chaotic it must be on the high season. Doormen were the best and always greeted us with a smile.

Shops didn't catch my attention, being the overpriced international brands one expects to see across every resort in the world. Haven't had the opportunity to eat/drink at any of the property's restaurants and bars.

A bit pricey for what it offers in my point of view, but a decent resort nonetheless.

Room Tip: Ask for a higher floor, lower floors are too crowded and noisy due to proximity to the pool (2nd flo...
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  • Stayed: June 2012, travelled as a couple
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2  Thank Presidente_RJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Curacao Resort & Casino

Address: Baden Powellweg 1, Willemstad 0000, Curacao
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Willemstad
#2 Romantic Hotel in Willemstad
#2 Top resorts Hotel in Willemstad
#3 Family Hotel in Willemstad
#4 Luxury Hotel in Willemstad
Price Range: £142 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Curacao Resort & Casino 4*
Number of rooms: 237
Official Description (provided by the hotel):
Located in Curacao's capital city of Willemstad, in the heart of the Dutch Caribbean, Renaissance Curacao Resort & Casino offers experiences and activities for any traveler seeking the ambiance of authentic Caribbean charm combined with European sophistication. Featuring a private beach club, this Curacao resort is built around the historic setting of the Rif Fort. ... more   less 
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Also Known As:
Renaissance Curacao Hotel Willemstad
Renaissance Curacao Resort And Casino
Renaissance Curacao Resort & Casino Willemstad

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