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“Don't waste your time, or money” 1 of 5 bubbles
Review of Plaza Hotel Curacao

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Plaza Hotel Curacao
Ranked #29 of 33 Hotels in Willemstad
Philadelphia, Pennsylvania
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Don't waste your time, or money”
1 of 5 bubbles Reviewed 20 August 2012

Arrived about 10:00 PM on the 18th of August. The desk clerk ("ER") was so slow and incompetent it took him 1 hour and 15 minutes to check our group in, despite our being pre-registered, complete with assigned rooms. Plus, he would stop and take care of any non-Americans who showed up during our check-in, declaring that they were there ahead of us. By the time we were checked in, all the restaurants in the area had closed, or stopped serving. The only restaurant available to sit and have something to eat was Denny's, a $25.00 taxi ride (one way). Trying to get "speedy", at the desk, to call a taxi was futile. We finally got the manager of the Casino to come behind the desk and call. The room, and the rest of the facility, was worn. The hotel is well overdue an update and cleaning, The bathroom amenities consist of two bars of soap and two towels. The TV is the size of an iPod. The bed was comfortable, but there were no extra pillows or blankets. The air conditioning was good in the room. The safe in the closet did not work. One of the three lamps in the room did not work. There was no iron, board, radio, or refrigerator. There is no source of instruction for hotel services, etc. After searching my floor, and the floor below, for an ice machine to fill the plastic ice bucket, I went down to the desk to inquire about ice. "Speedy" was sitting at the front desk smoking a cigarette. When I asked about the ice, he said he could get it, and then continued for another minute sitting, and smoking his cigarette. He then got up, said "sorry, on a little break there", and took my ice bucket and filled it from a cooler ten feet from his desk. This was a Friday night, and the live entertainment at the pool bar ended at 10:00 PM, as did the bar. A small bar in the Casino was open, with no entertainment or snacks. A few small bars were open down the street from the hotel, but for the most part, there was no nightlife. The hotel is well located for a shopping visit to the Inner City and Harbour of Willemstad. After your visit, you'll have to travel to any beach, or water activity. Since there is no real water activity at the hotel, their pool is an even bigger disappointment. It is too small and blah for being the only game around. I didn't eat at the hotel. I checked out their buffet, but found much better food and prices a short walk away, with greater views than their pool. This worn and tired hotel offered nothing to warrant praise, or a recommendation.

  • Stayed August 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Anthony F B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 July 2012

Do yourself a favor and stay elsewhere. Indifferent service, poor quality rooms, confusion among reception on billing issues, it all adds up to things no one should have to deal with during a vacation stay. The only thing this hotel has going for it is their location. Sadly, they do not take care of their hotel and don't bother to enforce their own rules. We were woken up two mornings in a row with revelers in the pool at 3:30 a.m. and no hotel personnel in site. Our bathroom was nasty: not other way to put it. I'd spend a little more next time and stay in Otra Banda or further out in a resort location.

Room Tip: Choose a different hotel.
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  • Stayed July 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Comalcalco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Willemstad hotels

Trinidad
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 16 July 2012

We stayed at this hotel for four days in March 2012. Our room overlooked the harbour and the view was outstanding....very relaxing after a busy day.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank mohamedTrinidad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnsOfDistinction, Manager at Plaza Hotel Curacao, responded to this review, 25 July 2012
Dear MohamedTrinadad,

Thanks for selecting the Curacao Plaza Hotel and for telling the world that you enjoyed your stay with us. We appreciate both!

I am glad that you found your stay with us to be "very relaxing after a busy day" and that the view from your room "was outstanding". It sounds as if we took great care of you!

Anyway, thanks again for posting your review on TripAdvisor and for selecting the Curacao Plaza Hotel. Come back soon!

RH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Islamorada, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

My wife and I spent four days of total relaxation at this wonderful hotel. Our room over looked the harbor entrance and you could almost touch the many ships coming and going. Each day was started with the Plaza's full buffet breakfast, followed by a new luncheon and dinner menu that was started the day we arrived. Each afternoon we spent a little time at their "Shooters Bar" overlooking the ocean and at night we did a little gaming in their casino. The service staff were wonderful and helped us with our daily plans. We would highly reccommend this hotel to anyone wanting to see Curacao

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonaire
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed 7 July 2012

Booked online, no problem. I know plaza for the good location.
Was amazed that the hotel is still in the 1960s.
Outside structural wall are showing the metal supports, broken up concrete wall exposing the inner support bars that are already rusted.
Hotel still uses old fashion key with big keychains.
Room is spacious but in a state of decay, work in progress I guess.
Arrived told them I had no hot water, they try to fix it but I didn't us hot water at all.
The safe batteries were dead told them to fix it not done.
Overall not very happy for what I paid for.
For some extra bucks could have stayed at renaissance hotel in otrabanda.

Room Tip: Check higher level for the best view of the port of punda/otrabanda
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  • Stayed June 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Ethuriel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 June 2012

today is the last day of my vacation here in at the Plaza in Willemstad and I'm terribly sad to leave. Not only is the location ideal--- right above a potpourri of restaurants, and conveniently located right on the coast with great snorkeling and swimming-- but the plaza itself is a gem. walking into the lobby with its high ceilings, wicker fans, and koi pond is walking into an authentic Caribbean experience. the staff is friendly and attentive (they remembered me day after day when I took the reasonably priced $3 shuttle to the luxe cabana beach!) and the atmosphere is friendly and casual. it is very obvious that this is not some faceless chain hotel, as the decor is unique and the ambience is genuine. we had an awesome room overlooking the hotel pool and the vast ocean-- great for spotting incoming ships and tugboats. each morning, we feasted at the delicious breakfast buffet provided by the hotel in the outdoor restaurant with the open sea breeze, and we spent several nights at happy hour at the hotel bar, shooter's. some nights there were even free films, shows, and events at this cozy little bar. when I wasn't relaxing in the comfort of
or uncovering the rich history of this historic hotel, the entire town of Willemstad was right at my fingertips. it is a short walk across the pontoon bridge to otrabanda, and we even rented mopeds one day to take our trip a little further. overall, this was by far the best vacation I've had. I was treated with the utmost kindness by the personable staff of the hotel and received a+ service. with its great location and accessibility, nothing worthwhile was out of reach. I highly recommend this hotel to anyone seeking an authentic, personal experience at this historic, local establishment.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ellenekeating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 11 June 2012

For such a central location, the Plaza Hotel is really disappointing. The hotel could use some attention to detail, if they are going to charge $150/night. I've stayed at much better hotels for half that price. Here's what you'll get, based on my experience:
Moldy ceiling tiles (seriously, these are easy to replace. Why are there so many moldy tiles in the ceiling?)
Strange winged ants crawling out of the space between the grout and the bathtub, by the dozens. I killed about twenty of them before they stopped crawling out. That's not to mention the smaller sugar ants that came later. Oh, and I almost forgot to mention the unidentified bugs that infested the dresser.
Cheap, 20-inch analog TV. Do they realize that most of the world has switched to HD well over 4 years ago? Not only is it analog, but it's impossibly tiny to see from your bed, as it's hung near the ceiling in the corner of the room.
No toiletries, save for tiny soaps.
Stained sheets. Ours had pink nail polish stains. Who knows what else you might get?
Indifferent service: How much time talking to your friends are you going to spend before you realize that customers are waiting for you, reception lady?
Skip this place.
I would recommend skipping Curacao altogether, but that's another review.

  • Stayed June 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Lucisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Hotel Curacao

Property: Plaza Hotel Curacao
Address: Plaza Pair, Willemstad, Curacao
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Casino Hotel in Willemstad
Price Range (Based on Average Rates): £
Hotel Class:3 star — Plaza Hotel Curacao 3*
Number of rooms: 240
Official Description (provided by the hotel):
Bon Bini - Welkom - Welcome. The Plaza Hotel & Casino is Curacao’s most recognized hotel and a favorite vacation destination for generations of world travelers. Discover our stunning oceanfront location, breath taking views and gracious Caribbean hospitality. Built atop the historic Waterford Forte, a 1700's stronghold; the Plaza Hotel Curacao stands as the gateway to the Willemstad's shops, open air markets and local culture. Whether your visit to Curacao is for a relaxing family vacation, a romantic getaway, a destination wedding or you’re here on business, you will love our convenient location and modern comforts. And with free WIFI, a fitness center and almost a dozen great restaurants and lounges on site, there’s something for everyone to enjoy! The Curacao Plaza Hotel & Casino is close to Hato International Airport, major corporate headquarters and a few steps from great duty free shopping and the world famous floating Queen Emma Pedestrian Bridge. Plus, we’re only minutes from some of Curacao’s favorite family and dive beaches. Relax on our giant party deck, swim in our large pool and enjoy the vibrant sunsets overlooking the sea and historic Willemstad. Dine, dance and enjoy the very best of the Curacao. Feeling lucky, come test your skills in the Royal Casino, our Caribbean inspired Casino and a local favorite. Come win a fortune or have some fun playing blackjack, bingo, roulette, craps, poker or the slot machines. We look forward to your arrival in Curacao and taking great care of you at the Plaza Hotel & Casino. Come explore Curacao. Come be our guest! ... more   less 
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Also Known As:
Plaza Hotel Willemstad
Plaza Hotel Curacao Willemstad

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