We arrived at the Plaza Hotel at around 10:30pm after traveling for a many many hours. First they told us they did not have our reservation. We had our copy of the reservation and confirmation code. They said that they didn't see us in the system at all. The lady helping us seemed ready to simply turn us away. Luckily she referred to the front desk manager and she accommodated us by putting us in a room they "normally do not give to guests." At this point we were happy to not be put out on the street. The room was very basic and I assumed it just hadn't been remodeled. We were not very happy, but figured we didn't go to Curacao to hang out in our hotel room. We had also been told to return to the front desk at Noon the next day and they would move us to a new room. We returned at Noon after sharing a very uncomfortable bed (they said they would bring another bed to our room, but did not). Once at the front desk, they told us to return at 2pm! We had plans and told them so. So they managed to find us another room at that time. To our disappointment it looked exactly they same, plus one bed and some different tile in the bathroom. Let's get to the details: The tile floors were dirty and gritty and literally made the bottom of our feet dirty; there was black mold throughout the shower;rusty pipes made for yellowish shower water; broken bathroom door would not close; paint falling off the bathroom door; vomit or something...all over the toilet bowl (which I asked to be cleaned but it was not until the following day); zero blankets in the room; rough sheets; horrible television reception; no instructions for use of the phone and "0" did not get to the front desk; the ice bucket was full of water from the last guests; the drinking glasses were covered in paint? splatter; the pool is tiny; very slow service all around-island time is no joke. The only positive was the helpful older gentlemen at the bell desk.
- Official Description (provided by the hotel):
- Bon Bini - Welkom - Welcome. The Plaza Hotel & Casino is Curacao’s most recognized hotel and a favorite vacation destination for generations of world travelers. Discover our stunning oceanfront location, breath taking views and gracious Caribbean hospitality. Built atop the historic Waterford Forte, a 1700's stronghold; the Plaza Hotel Curacao stands as the gateway to the Willemstad's shops, open air markets and local culture. Whether your visit to Curacao is for a relaxing family vacation, a romantic getaway, a destination wedding or you’re here on business, you will love our convenient location and modern comforts. And with free WIFI, a fitness center and almost a dozen great restaurants and lounges on site, there’s something for everyone to enjoy! The Curacao Plaza Hotel & Casino is close to Hato International Airport, major corporate headquarters and a few steps from great duty free shopping and the world famous floating Queen Emma Pedestrian Bridge. Plus, we’re only minutes from some of Curacao’s favorite family and dive beaches. Relax on our giant party deck, swim in our large pool and enjoy the vibrant sunsets overlooking the sea and historic Willemstad. Dine, dance and enjoy the very best of the Curacao. Feeling lucky, come test your skills in the Royal Casino, our Caribbean inspired Casino and a local favorite. Come win a fortune or have some fun playing blackjack, bingo, roulette, craps, poker or the slot machines. We look forward to your arrival in Curacao and taking great care of you at the Plaza Hotel & Casino. Come explore Curacao. Come be our guest! ... more less
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- Also Known As:
- Plaza Hotel Willemstad
- Plaza Hotel Curacao Willemstad