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“very good service”

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Plaza Hotel Curacao
Ranked #28 of 32 Hotels in Willemstad
Palos Heights, Illinois
1 review
“very good service”
Reviewed 1 December 2010

nice clean rooms and very good hospitality the hotel was in a good location for everything and i found it very comfortable

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xbballplaya53x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
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Paramaribo, Suriname
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2010

Our stay at the Plaza was more than we expected. On arrival we were transported to the hotel by Angelo, who at once made us feel welcome with his friendly smile and attitude. Even stopping to let us take our first pictures of colorful Curacao.
At the hotel our check in went smoothly and quickly, no waiting in lines.

Our room located on the ninth floor had an amazing ocean view and was quite to our satisfaction. The room was kept clean daily and there was nothing to complain about, especially when all appliances are in good working condition.

Our experience with the hotel personnel was pleasant, especially with the Concierge Hilda. She helped us plan out a whole week’s activity, which was lots of fun an d unforgettable. The activities that are a must are the eco-tour, the Hato caves and Ostrich farm tour and the beach tour. Not to mention the under water experience with the sea world explorer is for all who love the marine life. If you stay at Plaza and want to fill your schedule with lots of fun activities we would advice you to contact Hilda. She takes her time and is always friendly and enthusiastic.

Anyone staying at Plaza will enjoy amazing views, friendly and people and service. Its location is ideal for shopping or just a nightly stroll on the Emma Bridge. In the future when visiting Curacao, Plaza hotel is defiantly the place for us.

  • Stayed September 2010, travelled with friends
    • Value
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Helpful?
1 Thank Pebles10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
platte city
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2010

This hotel is in an excellent location. Great view and fun to be right on the water in a historical location. Too bad this is ruined by the overall attitude of the staff. They were less than helpful -- had attitudes if you asked for anything basic. We left a few of our items there and are still trying to get them sent to us. They stopped contacting us via email and who knows where our clothes are???? The local town people in the area are the rudest people we have ever visited. We went to McDonalds and there was one person waiting on people with a line out to the door. Their attitude seemed to be that they would "get to you when they felt like it". They apparently do not like tourist in this town. I would never go back.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank rdrshar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Willemstad hotels

Seattle, Washington
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 September 2010

We arrived at the Plaza Hotel at around 10:30pm after traveling for a many many hours. First they told us they did not have our reservation. We had our copy of the reservation and confirmation code. They said that they didn't see us in the system at all. The lady helping us seemed ready to simply turn us away. Luckily she referred to the front desk manager and she accommodated us by putting us in a room they "normally do not give to guests." At this point we were happy to not be put out on the street. The room was very basic and I assumed it just hadn't been remodeled. We were not very happy, but figured we didn't go to Curacao to hang out in our hotel room. We had also been told to return to the front desk at Noon the next day and they would move us to a new room. We returned at Noon after sharing a very uncomfortable bed (they said they would bring another bed to our room, but did not). Once at the front desk, they told us to return at 2pm! We had plans and told them so. So they managed to find us another room at that time. To our disappointment it looked exactly they same, plus one bed and some different tile in the bathroom. Let's get to the details: The tile floors were dirty and gritty and literally made the bottom of our feet dirty; there was black mold throughout the shower;rusty pipes made for yellowish shower water; broken bathroom door would not close; paint falling off the bathroom door; vomit or something...all over the toilet bowl (which I asked to be cleaned but it was not until the following day); zero blankets in the room; rough sheets; horrible television reception; no instructions for use of the phone and "0" did not get to the front desk; the ice bucket was full of water from the last guests; the drinking glasses were covered in paint? splatter; the pool is tiny; very slow service all around-island time is no joke. The only positive was the helpful older gentlemen at the bell desk.

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pacific27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noord, Aruba
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 September 2010

we arrived to the hotel on a Friday 3th of September at 8pm, we were late for the jazz concert,.my mother and I make the line that took around 15 minutes , the lady didn't even look at us,you can miss her, she have this long,curvy, green fake nails, with a particular ugly, green rose ring.
her colleague was busy in the phone, he look at us, because we had this face like, 'come on, hurry', she start to help some one else, that wasn't in the line.
he finish the phone call, i gave him the paper of the reservation, and ID`s then when i sign for the room, i check in, he said; "we were so busy the whole day, we don`t have a room for you'
my mom freak out, the concert ready start , her favorite artist was performing, and there we are, in the hotel, with a lousy service.
i ask the guy how long we have to wait, he said could be 30 minutes or more, he doesn't know.
i told him, we are in a hurry because the concert start and we need the room, we wanted to change outfits,refresh our selfs,the guy look at me like, what are you taking about? i said, the sea north Caribbean jazz festival! he didn't have a clue, i mean it is the busiest weekend they gonna have in the following weeks and he doesn't know?. my mother walk away , she was furious, i follow her, because the guy didn't help much,, we went outside to get a taxi, no taxi service, instead a weird guy approach to us asking how much we gonna offer him to bring us whatever we want to go.
so i went inside again, asking for a taxi, then a lady that looks, a manager arrived, i said, look it is my mother birthday, we gonna be here just for a few hour, we had the flight 7am, i mean, i paid for this 2 weeks ago, how is possible they didn't have a room?
the taxi arrived, we had lot of fun in the concert, in the end it was up to us to make the rest of the night better.
in the end, concert finish 2am, we finally got a taxi 3am, we had to be in the airport 4.30am so i slept in the floor in the airport, my mother just seat there until the airline people arrived.
i pay in advance, the travel agency had a confirmation of my reservation, plus they didn't know about the biggest event they ever had on that island, come on!!!! that place sucks,, big time

  • Stayed September 2010, travelled on business
    • Service
Helpful?
4 Thank lili-aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England
1 review
Reviewed 29 August 2010

This hotel has a great, central location within easy reach of all the nearby amenities such as shops and bars and is far enough away from the town centre to have a peaceful nights sleep. The room was adequate and had everything that I needed including a great view. The casino was a pleasure to visit and I didn't lose too much money! Some of the reviews are quite scathing but some are good. I would pitch in between.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ringpull16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
1 review
Reviewed 21 June 2010

Classic, cozy, and center of all there is in Curacao.

Stayed March 2010, travelled as a couple
Helpful?
Thank burksag28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Hotel Curacao

Property: Plaza Hotel Curacao
Address: Plaza Pair, Willemstad, Curacao
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#11 Casino Hotel in Willemstad
Price Range (Based on Average Rates): £
Hotel Class:3 star — Plaza Hotel Curacao 3*
Number of rooms: 240
Official Description (provided by the hotel):
Bon Bini - Welkom - Welcome. The Plaza Hotel & Casino is Curacao’s most recognized hotel and a favorite vacation destination for generations of world travelers. Discover our stunning oceanfront location, breath taking views and gracious Caribbean hospitality. Built atop the historic Waterford Forte, a 1700's stronghold; the Plaza Hotel Curacao stands as the gateway to the Willemstad's shops, open air markets and local culture. Whether your visit to Curacao is for a relaxing family vacation, a romantic getaway, a destination wedding or you’re here on business, you will love our convenient location and modern comforts. And with free WIFI, a fitness center and almost a dozen great restaurants and lounges on site, there’s something for everyone to enjoy! The Curacao Plaza Hotel & Casino is close to Hato International Airport, major corporate headquarters and a few steps from great duty free shopping and the world famous floating Queen Emma Pedestrian Bridge. Plus, we’re only minutes from some of Curacao’s favorite family and dive beaches. Relax on our giant party deck, swim in our large pool and enjoy the vibrant sunsets overlooking the sea and historic Willemstad. Dine, dance and enjoy the very best of the Curacao. Feeling lucky, come test your skills in the Royal Casino, our Caribbean inspired Casino and a local favorite. Come win a fortune or have some fun playing blackjack, bingo, roulette, craps, poker or the slot machines. We look forward to your arrival in Curacao and taking great care of you at the Plaza Hotel & Casino. Come explore Curacao. Come be our guest! ... more   less 
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Also Known As:
Plaza Hotel Willemstad
Plaza Hotel Curacao Willemstad

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