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“Nice location but terrible service!”
Review of Hilton Curacao

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Hilton Curacao
Ranked #16 of 32 Hotels in Willemstad
Florida
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice location but terrible service!”
Reviewed 14 July 2014 via mobile

I am a hilton member so when we decided to do some diving in curacao, we naturally stayed at the hilton.... This is the worst hilton I have ever stayed in! The location and beach are very nice. the dive center onsite was excellent and their staff was very helpful. However, the service in the restaurant and bar areas was the worst we have ever experienced in our lives and we travel a lot! After 2 days we refused to spend another dime onsite to eat or drink and we went elsewhere. Onsite the Food was awful and service even worse!
The rooms are dated but sufficient. Just don't expect too much out of the hotel when you get here and then you won't be disappointed. Be sure to ask for an oceanfront room on the executive floor with access to the lounge. Don't waste your money on a junior suite, they aren't much bigger and the views are of the kiddie pool and garbage area! Better views in the 4th and fifth floor oceanfront rooms. For a great local place to eat, drive up to christofelli park and stop at trio pinottis for lunch or dinner...excellent food and service! (Right beside the park entrance)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hbruns1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric N, General Manager at Hilton Curacao, responded to this review, 24 July 2014
Dear Hbruns1,

Thank you for your review on Tripadvisor!

It is a disappointment that your expectations of your stay at our hotel were not fully met. It is great that you liked our location, beaches and on-site dive shop. Please accept my sincerest apologies for the lack in service quality you experienced. I appreciate your feedback in regards to the food and service quality and can assure you that your comments have been brought to the attention of the applicable department.

We hope to get another chance to exceed your expectations the next time you visit Curacao!

Kind regards,

Cedric Nubul – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (268)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
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English first
Florida
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 July 2014

The hotel is a bit rundown. Not what I would expect from a hilton hotel. The room was in need of upgrade and the air conditioning was way oversized. The room was very cold but was damp. Sign the a/c was oversized. From the front the hotel definetly needs repair and paint. Checking was very slow and my room was not ready until 4:30pm. Look for the lowest price on the web as you will not be happy if you pay full price.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seaward60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric N, General Manager at Hilton Curacao, responded to this review, 24 July 2014
Dear Seaward60,

Thank you for sharing your impressions of your vacation on Tripadvisor!

It is unfortunate that the stay at our hotel did not fully meet your expectations. Please accept my sincerest excuses for the inconveniences you experienced in regards to your check-in and in-room air conditioning. These issues have been brought to the attention of the respective departments. It is a pity that you did not acknowledge the recent renovations to our rooms. Nevertheless, it is my pleasure to inform you that more updates to the facilities of our hotel and the façade are in the planning.

We hope to get another chance to exceed your expectations the next time you visit Curacao!

Kind regards,

Cedric Nubul – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
COLUMBUS
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 July 2014

The hotel is older but has recent updates in rooms. It is a popular spot with the Dutch visitors. It does have one of the better fish feeding beaches in the Carribean. We could stand in the water and at different times of day have different fish come up to us. Beach in front of hotel is nice, granted not cleaned regularly enough to remove the nasty cigarette butts left by less environmentally conscious guests. Staff was super kind.

Hotel has been updated on executive floor...recommend you try to stay on that floor. There are limited snacks in the executive lounge, but the staff is great in there. Beer (alcoholic beverages) are discounted in the executive lounge as well.

The lunch menu and food at the restaurant on the beach was very good...the issue became evening menus...overpriced, food "ok" in evening, service very slot in evening. There are restaurants you can walk to with better service, pricing and just excellent food.

You can rent Kayaks (which we did), snorkel or scuba equipment etc...

Word of advice, watch the currently and exchange rate on for taxis...we definitely got taken advantage of once, but learned after that....(i.e./ local vs US currently quote)....otherwise all positive taxi rides after that in Williamsted.

We did the Wanna Bike tours..super fun, got to see flamingos, history and scenery. All in all very relaxing location.

Room Tip: Pick the executive floor....you also get access to the executive lounge.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Annaplois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric N, General Manager at Hilton Curacao, responded to this review, 24 July 2014
Dear Annaplois,

Thank you for sharing your thoughts on our hotel on Tripadvisor!

It is a pleasure to hear that you enjoyed the facilities and activities offered at our hotel and liked our beach. It is great that you acknowledged the recent renovations to all of our rooms. Thank you also for complimenting our staff, particularly in the Executive Lounge, and the food at our Beach Bar.
I appreciate your feedback about the cleanliness of our beach and dining experience in the evenings. Please be assured that this is being brought to the attention of the respective departments. It is my pleasure to inform you that since your stay in March we have revised our food offering in the Executive Lounge now offering greater variety.

We hope to welcome you back at the Hilton Curacao for your next family vacation!

Kind regards,

Cedric Nubul – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2014

I have read a few reviews complaining about the service but I only experienced exceptional service! When I first checked in, I didn't have to wait at all. I was given a room on the 2nd floor but asked to be moved to a higher room with a better view and they were able to move me the next day. I don't remember the gentleman's name at the front desk but he was extremely helpful. The hotel itself is a little dated but my room was great and I had no problems. The pool and beaches were very nice and not too crowded. The people at the dive shop were extremely helpful and I was able to go scuba diving for the first time with no problems and plenty of help. Lastly, the executive lounge was phenomenal - great sunset view and the service was second to none. I would like to call attention to Kareen as she was extremely helpful and helped make my trip. She is an asset to the hotel and I encourage everyone to visit the executive lounge, if you aren't a gold or diamond member it is worth the extra charge. Drinks are less expensive and the service is incredible. I chose this hotel as a place to go relax and get away from it all and that is exactly what I was able to accomplish.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank noscreenname782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric N, General Manager at Hilton Curacao, responded to this review, 24 July 2014
Dear noscreenname782,

Thank you for taking your time to review our hotel on Tripadvisor!

It is a pleasure to hear that you fully enjoyed your stay at our hotel. Thank you for complimenting the excellent service at our hotel and sharing your positive stories about your experiences with the front desk, the dive shop and the Executive Lounge. I will be pleased to share your feedback with Kareen.

We hope to welcome you again at the Hilton Curacao for a relaxing vacation!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton, TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 July 2014

We stayed here for a week and really enjoyed the easy access to the beach with its crystal clear water and the large beautiful pool. The property is older, but it is nicely remodeled. Because we are diamond members, we got access to the Executive Lounge. Dawn and Kareen in the Executive Lounge provided some of the best and friendliest service I've ever had in any Hilton property. They made our entire trip special and we looked forward to seeing them every evening. The service everywhere else in the hotel could use a little improvement and most employees we dealt with brought on their "C+" game and not their "A" game. Overall, we really liked the hotel and will definitley return.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank DentonTX8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric N, General Manager at Hilton Curacao, responded to this review, 24 July 2014
Dear DentonTX8,

Thank you for taking your time to review your recent stay at our hotel on Tripadvisor!

It is a pleasure to read that you were fully satisfied with your stay. Thank you for complimenting our beach and pool area and overall hotel property. I am delighted to share your kind words about their excellent service with Dawn and Kareen.
We appreciate your feedback in regards to the overall service you received and can assure you that this has been addressed to guarantee a consistent service level in the future.

We will be more than happy to welcome you back at the Hilton Curacao!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
133 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 July 2014

Thank you for a phenomenal vacation Hilton Curacao! The views from this resort are amazing! Petcha, Kareen, Dana and all of the staff in the executive lounge are top notch. They made great suggestions for my family and I to visit while on the island. Our room was perfect. Couldn't have asked for more. The snorkeling at the beach was incredible. So many wonderful things to say about this resort and island.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Lulu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric N, General Manager at Hilton Curacao, responded to this review, 22 August 2014
Dear Lulu H,

Thank you for your review of your stay on Tripadvisor!

It is a great pleasure to hear that you enjoyed your vacation at our hotel to the fullest. I am delighted that you enjoyed our resort and its facilities and compliment our recently renovated rooms. Thank you for your kind words about our executive lounge staff. I will personally share your feedback with Petcha, Kareen and Dawn.

We hope to welcome you back at the Hilton Curacao for your next family vacation!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederick, Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 July 2014 via mobile

Thank you to the hilton for a great family vacation. Beautiful location with beach and pool right at your doorstep. Excellent service from the executive suite staff Petcha, Dawn and Kareen. These three women are so good at their job and accommodated our every need day and night. They are the reason we will return next year. Thanks also to Maryanne in housekeeping for excellent service. Finally front office manager Adrienne ensures that service is a top priority at this property. We had an amazing trip. Highly recommend ocean view room--well worth a few extra dollars. We sat on the balcony and watched the sunset every night. .

Stayed June 2014
Helpful?
4 Thank sjay1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedric N, General Manager at Hilton Curacao, responded to this review, 24 July 2014
Dear sjay1230,

Thank you for taking your time to review our hotel on Tripadvisor!

I am delighted to read that you fully enjoyed your stay at our hotel. It is great that you enjoyed the location and beach and pool area of our hotel. Thank you for particularly complimenting our staff. I will be glad to share your feedback with Petcha, Dawn, Kareen, Maryanne and Adrienne.

We will be glad to welcome you again at the Hilton Curacao for your next family vacation!

Kind regards,

Cedric Nubul – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Curacao

Property: Hilton Curacao
Address: John F Kennedy Blvd, Willemstad, Curacao
Phone Number:
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Willemstad
#6 Top resorts Hotel in Willemstad
#11 Spa Hotel in Willemstad
#11 Luxury Hotel in Willemstad
#14 On the Beach Hotel in Willemstad
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Curacao 4*
Number of rooms: 196
Official Description (provided by the hotel):
Set in 23 acres of beautifully landscaped grounds and built on an historic 18th century Fort, the Hilton Curacao hotel boasts two private white sand beaches, infinity and freshwater pools and a PADI Gold Palm dive center on the property, and is one of the leading Curacao hotels. Located just ten minutes from Hato International Airport and free shuttle to the center of Willemstad 10 minutes away, the Hilton Curacao is an idyllic Caribbean retreat. A Las Vegas-style casino and LivingWell Health & Beach Club are available on the property, and Guests enjoy immediate access to a range of watersports and Willemstad activities. The Hilton Curacao resort is charming, picturesque and perfectly placed for an active or relaxing visit to the Caribbean. Conferences and events for up to 400 can be easily accommodated in this Curacao hotel's range of event spaces, making it the ideal destination for corporate functions, social events or intimate destination weddings. ... more   less 
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Also Known As:
Hilton Curacao Hotel Willemstad
Hilton Hotel Willemstad
Hilton Hotel Curacao
Hilton Willemstad
Willemstad Hilton
Hilton Curacao Willemstad

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