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“a nightmare heftily charged”

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Boutique Hotel 't Klooster
Ranked #15 of 32 Hotels in Willemstad
Certificate of Excellence
Rimini, Italy
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“a nightmare heftily charged”
Reviewed 1 July 2013

We were there for our 2012 Christmas holidays.
First: we arrived late in the evening from a very long intercontinental flight and were barely greeted by the young lady at the reception. We had paid a deposit before arriving in Curaçao and were asked to settle the full total even before getting to see the room (BIG mistake).
Upon arrival in the bedroom, we immediately realised it was filthy, however we were just too devastated from the journey to do anything but collapse on the bed and fall asleep. The following morning I reported the problem to another young lady at the reception, who would not believe me and looked down on us as if we were just two troublemakers who always have to complain about something. I therefore invited her to visit the room, and when shown the bunches of hair on the floor, the wooly dust balls, the fingerprints on the taps, etc., even she had to admit it was not ok, especially for the outrageous price they were charging us. She said she would make sure the bedroom was thoroughly cleaned that day.
We went to the beach, came back at around 2 pm and found the bedroom had been somewhat cleaned, but there were still bunches of hair in the wardrobe. Since I saw the cleaning lady in the nextdoor room, I asked her directly if she could please clean there as well. She picked up the hair with her barren hands and seemed puzzled that I minded that sort of things.
Well, we said, we're only staying here for a few days, let's make do and not spoil our holidays, even though for the price we are paying, this sort of (bad) service and (lack of) cleanliness are a rip-off. It was Christmas, and we all feel better persons that time of the year. Then...
I admit this is not the hotel's fault, but it contributed to a nightmarish experience. During the night between Christmas Eve and Christmas Day, at 3.00 am (that's in the middle of the night, just in case you missed the detail) we started hearing very loud noises of an organ playing, mikes being tested, singers warming up, furniture being moved around. They were getting ready for the Christmas function, which ran from 5 am to 7.30 am, plus all the greetings outside on the yard. We happened to be in room 18, facing directly the side of the church, and the hotel has no glass windows you can close to reduce the noise, only the wooden shades you cannot really ever totally close. So, it felt like mass was being celebrated in our bed and of course we could not get any sleep at all from 3 onwards.
Then, as we were packing our stuff, ready to leave for the northern part of the island... the cherry on top of the cake: we found a pair of used, worn and dirty knickers in one of the upper shelves of the wardrobe. I have photos, go look for yourselves. So much for the thorough cleaning!!!
Also, I saw more than one pen marks on the bed sheet, I just hope whatever washing programme they used at least killed any germs.
For all of the above-listed reasons, my warm recommendation is to avoid this place if you can.

Room Tip: Dirty rooms, noisy surrounding, unfriendly staff.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Claudia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Italy
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2013

We spent a week at the Klooster in the middle of March.
We choosed this Hotel by chance, just having a look at the price and some reviews.
It was a good choice: the Hotel is quite new, very clean, comfortable and in a good position.

The prices in Curacao are quite high, but this was reasonable.

Didn't have meals there, because we preferred to have a look at different places.
But their restaurant, menu and prices looked good.

We would suggest this hotel and book it again

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2013

Great hotel, very friendly staff. We have been there when they organized the Spring Fair in the courtyard, we very much enjoyed this evening. Ask the front desk to rent a car, which you really need to explore the island. We would definitely recommend this hotel!

Room Tip: The comfort rooms have an outdoor shower, very cute!
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jolie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boynton Beach, Florida
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 March 2013

We were greeted with a room that was a Motel room at best, were upgraded to a larger room, for which we were greatful as we were staying 4 nights. The renovations for the former Monastery were apparently more expensive than the budget allowed, as there are many instances were the work is simply substandard. No hot water in the sinks, in the shower only, floor tiling that looks amateurish, complete with concrete patching, and certainly not colonial.

The ambience is quite pleasant with the outdoor meals area, unfortunately the Hotel restaurant also takes advantage of this, and at mealtimes, it is fully occupied and quite noisy. While this is probably necessary for the Hotel, they create an identity crisis between a pleasant oasis and a noisy area that infiltrates into the rooms that lack sufficient sound insulation.

In summary, It could be much better.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sugarlessfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level 5 Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 January 2013

We (2 adults and 2 kids) stayed at t'Klooster for one night, on the night of New Year's!, prior to going into our vacation rental home. We arrived and found everyone gone or leaving for New Year's celebrations, filled-in some forms and were handed the keys and mainly dealt with the security guard. Unfortunately for us the restaurant was also closed for New Year's....it was quite a struggle to find an open restaurant too.

The night was filled with firecrackers and fireworks which seen from the inside courtyard were quite gorgeous and it was a fun night. I have never heard anyone celebrate the way the people of Curacao do! WOW its amazing!

Can't say the rooms we were in were "luxurious" but only comfortable and basic. For this reason we found the hotel was a little expensive for what you get and given also that there is no breakfast included - which costs roughly US$17 (incl tax) per person!

Overall a pretty hotel in a convenient part of town. Would recommend it.

Room Tip: Get the bigger rooms #21 and #22 on the ground floor. Don't know if they have upper floor rooms...
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Life0Riley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holland
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 January 2013

I stayed here for a few days when i was in Willemstad. I like the feeling you have here with the original buildings. I hate normal new build hotels with no atmospehere and this former monastery has a good atmosphere. The location was on walking distance of the center, it will take about 15 minutes. Nearby, 100 metres away, in Pietermaai Small is a nice Jazz Cafe called Miles, where you should take a look in the evening / at night and take a beer. The swimmingpool wasn't big, but enough to coll down. The room had a refrigarator and a water cooker to make coffee and tea, which was also in the room. The rooms where ok, not so big but allright. I went here cause i stayed in another appartment where the internet was so bad that i had to leave. In 'T Klooster the internet wifi connection was perfect. The security was always friendly when i arrived late at night and make sure you stay in a safe place.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rondreizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 5 Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 16 December 2012

A former monastery turned hotel with a very nice inner court area with lots of atmosphere.
Rooms are a bit smaller than the average hotel room.
There is a small pool and a nice shaded outdoor sitting area.
The breakfast at US$15 I found overpriced.
It takes a 10-minute walk to get to the center and some bars and restaurants.
A couple hundred meters from the hotel you can catch a $2 / 10-minute minibus ride to Mambo beach.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MarOhv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boutique Hotel 't Klooster

Property: Boutique Hotel 't Klooster
Address: Abraham de Veerstraat 12 | Pietermaai, Willemstad 00000, Curacao
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Willemstad
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Boutique Hotel 't Klooster 3.5*
Number of rooms: 26
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Also Known As:
Boutique Hotel 't Klooster Curacao/Willemstad

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