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“Details makes the difference” 3 of 5 bubbles
Review of Floris Suite Hotel - Spa & Beach Club

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Floris Suite Hotel - Spa & Beach Club
Ranked #12 of 33 Hotels in Willemstad
Certificate of Excellence
Maracay
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Details makes the difference”
3 of 5 bubbles Reviewed 31 March 2012

I was with my wife for 5 days in this hotel. The hotel could have 5/5 but details makes them to have 3/5 in the rating.

At arrival I notified that the refrigerator had bad smell and it wasn't cooling, they told be that it will be checked. Next day in the morning I requested again to check the refrigerator because I had food inside and there was bad smell and not cooling. After come to the beach in the afternoon, nobody checked it and then I complaint again to front desk. Next morning the milk in the refrigerator was damaged, I complaint again and asked to change the room and requested milk to have breakfast. They did it, I received another room with microwave damaged (you can see it in the picture).

Another day, they took the table from the balcony to an event in the ballroom, so I couldn't have breakfast with my wife.

I mean that if a guest has a complaint after two days requesting check the refrigerator, at least they could offer us a breakfast in the restaurant because my food was damaged because of their negligence.

The pool was ok and the room is big and confortable, air conditioning was working ok, is a good choice in Willemstad. The beach is not good, is better if you rent a car because next the hotel there are not too much choices to have dinner. I didn't use the hotel restaurant so I cannot offer a review of the restaurant.

Is good to remark that there are not 100% blackout courtains, because of the room design, only one side has blackout, the other side has only clear courtains and

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank joansh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank H, General Manager at Floris Suite Hotel - Spa & Beach Club, responded to this review, 12 April 2012
Dear Joansh,


Thank you for your kind review of your stay with us. We are glad you mostly enjoyed your stay and we appreciate your feedback on improvements that can be made.
We hope to be able to welcome you back some time in the future when we will certainly pay attention to everything in great detail.
Report response as inappropriate
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769 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Bonaire
Level Contributor
136 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

I love this hotel. The staff are great, the reservation department flawless and the grounds and setting, magical. The pool is very pretty and serene.The apothocaries in the room are luxurious. I love the soap! Some of the rooms need a little updating. Also for the first time I woke to the smell of the oil refinery in my room. This is not a Floris issue but an occurence on island, depending on the wind direction. The property is 15 minutes from the airport so my go to spot for overnights which are often.

I love eating at the top level bar. Their wine is divine and their menu (the pasta) is to die for. Watched NCAA listening to the peeper frogs.

Room Tip: Ask for a refurbished room!
See more room tips
  • Stayed March 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank caribchakita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank H, General Manager at Floris Suite Hotel - Spa & Beach Club, responded to this review, 12 April 2012
Dear Caribchakita,

Thank you for your repeat visits to Floris in Curacao.
We are glad you return to us time after time. It is very much appreciated.
We will continue to work hard to make improvements and to keep up the good service to our guests.
We hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davis, California
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

My friend and I recently stayed one week at the Floris. Roomy, clean, comfortable suite. Unable to get Royal Suite the first two nights, but hotel pick up tab for breakfast due to the inconvenience. Very friendly staff, especially Flor Marie at front desk. We wold stay again.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GB&BB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank H, General Manager at Floris Suite Hotel - Spa & Beach Club, responded to this review, 12 April 2012
Dear GB&BB,

Thank you so much for you positive review. It is much appreciated.
We are thrilled that you find the staff friendly, professional and the accomodations great.
We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 13 February 2012

My husband and I recently spent two weeks at the Floris Suite Hotel in Willemstad - it's such a crapshoot deciding where to stay. IT WAS great not very big. It is actually about a 40 minute walk into the town of Willemstadt (nestled with the Hilton and Marriott) Clean, they try to take care of any issues that arise. Does need some fresh paint though, and beds were a little hard (which they tried to correct by putting on extra padding) Quiet, nice pool - good service and - it has one of the best restaurants on the island - Sajalotte - not to mention great staff. Food at pool was great to. We were upgraded to a mainfloor suite - pool just outside of our room. We rented a car to get around, so weren't bothered that it was a little out of the way. We loved the private beach and restaurant (pirate's cove) which has an agreement with Floris - happy hour is great. The people of the island are so very friendly. The gym was a letdown though - too small and cramped. Perfect location all in all.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank TerryQ_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank H, General Manager at Floris Suite Hotel - Spa & Beach Club, responded to this review, 10 April 2012
Dear TerryQ,

Thank you for your feedback.
We are glad you enjoyed Floris as Hotel and Sjalotte our fine dining restaurant.
Plans for a bigger gym are underway as well as an upgrade to the rooms.
We hope to see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 26 January 2012

We have to complement all staff in making this hotel special. From the front desk to the pool bar and restaurant staff to management it was with everybody a please to deal with. We stood outside in the poring rain at their beach trying to walk back to the hotel when the operations supervisor recognized us while driving by (apparently in his private time) and offered us the ride. It is these small things that guests remember!

We did notice the rooms are in need of an upgrade, it has long been since. While talking to the hotel manager we heard they have plans in renovating the property extensively this year. Sounded very promising and surely it will stand out from all other hotels on Curacao.

Good large pool, nice gardens, very good restaurant for dinner and fab staff made this place
a perfect choice for the last few nights of our vacation. Hope to be back soon. Thanks.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thefortA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank H, General Manager at Floris Suite Hotel - Spa & Beach Club, responded to this review, 10 April 2012
Dear FortAmsterdam,

Thank you so much for staying at Floris.
We are glad you had a good time and that you found he staff accomodating.
Everyday we work hard with our guest comfort as our main focus. we hoop to see you again at Floris in Curacao.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 January 2012

Just returned from a 6 night stay in a Royal Suite on the second floor overlooking the tropical gardens. The large suite was perfect for both of us and our 3 year old son. Maid service was prompt every morning around 10:00 and we always returned to a clean room. Kitchen was big enough for a quick start breakfast before heading out to the numerous beaches. Supermarket is close and opens at 8:00.

Pirates Bay Beach is nearby and Floris guests receive complimentary access. Beach was a bit rocky, but still had enough sand for our son to have fun. Food was good and reasonably priced. Cas Abao Beach is about a 20 minute drive and is spectacular. Arrive early to catch a spot under the shade. Food and cocktails are available. We also enjoyed Jan Theil beach which had a nice salt water infinity pool overlooking the ocean.

The pool at the Floris hotel is quaint, clean and quiet. Numerous lizards roam the lighted stone walkways within the hotel property and the frogs provide a tranquil song as you sleep the night away.

Wonderful experience and we hope to return soon.

Justin M - Texas

Room Tip: Upgrade to the Royal suite. Worth the money!
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank H, General Manager at Floris Suite Hotel - Spa & Beach Club, responded to this review, 10 April 2012
Thank you Justin for writing your wonderful review.
We are glad you enjoyed your time with us and we look forward to welcome you again some time in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oranjestad, null, Aruba
1 review
5 of 5 bubbles Reviewed 19 January 2012

Me & my friend recently stay at the floris suite hotel....the staying was nice,the service we received fron the staf & the operation supervisor was verry good it was a extra mile service they make our stay incredibly pleasnt. the rooms was modern & clean the bathroom was clean, i could feel my self at home. the restuarantwas excellent,I love the inviroment specialy the one @ the pool at night its verry coozy & romantic next time i will go with my boyfriend...aldo the hotel was very secure an good quality an a amazing service for me that was verry important long time didnt get so good treatment @ curacao hotels for my next trip FLORIS HOTEL will be my place to stay again thanks once again keep the good job guys :)

  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maurin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank H, General Manager at Floris Suite Hotel - Spa & Beach Club, responded to this review, 20 January 2012
Dear Maurin V,

It was our pleasure having you as our guest. We are glad you enjoyed the resort in its tropical setting.
We look forward to host you many more times in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Floris Suite Hotel - Spa & Beach Club

Property: Floris Suite Hotel - Spa & Beach Club
Address: Piscadera Bay, Willemstad, Curacao
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Willemstad
#8 Spa Hotel in Willemstad
#8 Luxury Hotel in Willemstad
#10 On the Beach Hotel in Willemstad
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Floris Suite Hotel - Spa & Beach Club 4*
Number of rooms: 72
Official Description (provided by the hotel):
Floris Suite Hotel-Spa & Beach Club is for guests 18 years and older and has a refreshing blend of comfort and contemporary design. ... more   less 
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Also Known As:
Floris Hotel Willemstad
Hotel Floris Suite
Floris Suite Willemstad
Floris Suite Hotel - Spa & Beach Club Curacao/Willemstad

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