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“Wonderful resort, wonderful staff!”

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Sunscape Curacao Resort Spa & Casino
Ranked #10 of 32 Hotels in Willemstad
Lewis Center, Ohio
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Wonderful resort, wonderful staff!”
Reviewed 7 November 2013 via mobile

My daughter and I traveled here on our annual mother/daughter trip and we were so pleasantly surprised! We had read every review and were a bit apprehensive about the negativism. We were totally blown away by the friendliness of the entire staff and of their willingness to please and make your vacation memorable! Do not believe the untrue reviews about the staff! They were always smiling and exceedingly pleasant! There was not one staff member there that was unfriendly!!!
We were met immediately after going through customs and transported to the resort. The desk clerk was friendly and efficient and offered us an upgrade for a small fee. Our room was in the Plover building (I think) and on the ground floor facing the beach. Just step out on the patio and we were on the beach! The room was nicely decorated and we didn't think the beds were uncomfortable. The main negative about the room was the lighting. It was not possible to put on make-up or do your hair in the bathroom as there was no lighting above the mirror and it was hard to see, even during the daytime. A few hooks and a towel bar in the bathroom would be nice also. There was a big bottle of both shampoo and conditioner. We did have to request more towels a few times, but it was not a big deal. Our room was stocked and cleaned by Graciela and she was a complete joy!!! I did complain twice about the water spigot right outside our room. It was used day and night to fill mop buckets. The only time it bothered us was in the middle of the night (2:30ish) when someone would drag a mop bucket on the walk and fill it! I woke up every night, hearing it even though I have a sound machine! Even though I complained, it did not stop. The room had a nice-sized safe, adequate storage and a great flat- screen TV with lots of channels, a nice patio with chairs and table and a fridge. We told Graciela that we would like extra water and Diet Coke and got it every day!
We went to the casino once and enjoyed it. Vegas it is not, but the slots were cheap and we had fun.
We ate at all the restaurants and found them all adequate. Not delicious, but nothing really to complain about. The service is more laid back than at home, but that was okay. We were there to relax! We enjoyed the Oceana and eating outside under the stars. The Italian restaurant was nice also and we chose to eat outside. We ate at the Japanese restaurant twice and thoroughly enjoyed it. The food here was he best of all the restaurants. The whole ten days we were there, we observed no one receiving dress code admonishments or no one with children being refused service. I don't like buffets, but I did eat there, mostly for breakfast. They had more of a variety of foods than I've normally seen at all-inclusive buffets. The grill on the beach and the Oceana were great for lunch and snacks! Loved the fresh fish, chicken and burgers! And the French fries! The coffee bar was great and loved being able to get special coffees made to order!
We brought our own Tervis Tumblers and would highly recommend it! Our drinks were bigger and stayed cold. The drinks were mostly all very, very good and some would make them "from scratch" for you. They would remember what you liked even. A huge shout-out to Riomar "Rio"-- you are the BEST!!! The house red wine was good also--a very rare occurrence in all-inclusives. For some reason that no one could explain, there was no white wine available anywhere the whole time we were there? Only one beer choice, Amsdel, I think. And some liquor unavailable at some bars. A little continuity would be good! Many reviewers said the drinks were weak or watered down? We thought they were just fine.
We enjoyed the entertainment around the pool and the whole entertainment staff was energetic, friendly and fun! A little more variety of entertainment might be nice though.
The beach is very nice. I live in a city with spectacular beaches, so it's difficult to judge other beaches. It could have been cleaned a little better because there were straws in the sand a lot. Never been to an all-inclusive that gave straws with drinks?!? There were a lot of chairs available and quite a few available in shaded areas. The beach has coral and rocks so bring water shoes. The water was clear and warm and lots of free water sports such as Hobie sailboats, kayaks and snorkel rentals. If you love to snorkel, I'd suggest bringing your own snorkel gear as you can only rent it for an hour at a time. That way, you can snorkel whenever you want! There is LOTS to see along the rock barrier and the water is calm. I didn't venture beyond the wall, but I saw a lot of snorkelers out there. It was generally quiet on the beach and we both so enjoyed lounging, napping and reading there.
My daughter is a scuba diver and did several dives. She was thrilled to take advantage of the free daily guided shore dive and said nothing but good things about it. The paid dive trips are somewhat pricier than other places we've been.
The pools were very nice and clean and very refreshing. We enjoyed the pool bar with the water tables and chairs. There is a sign that says no children, but it was never enforced. There is plenty of space for children outside of the bar area. That was a big negative for us as several times we were relaxing with a drink and a child either jumped in beside us or swam or snorkeled by splashing water into our drinks. Ick.
The resort seemed very safe with security personal visible at all times. We never saw anyone on the beach who was not a guest at the resort. And, although locals do go to the casino, they are not able to exit the door coming into the resort. It was wonderful not to be hassled on the beach by people wanting to braid your hair or selling cigars and souvenirs!!!
There is a big blow-up movie screen and it was set-up nightly for a movie every night under the stars, complete with popcorn and lemonade or punch. There is a shuttle that takes you into town so you can shop and sightsee. It is a very nice town with friendly people and worth it to go see.
The resort is very kid-friendly and it seemed very safe for the somewhat older kids to go about the resort on their own. They have a supervised kid program and the kids always looked like they were having a blast!
All in all, this is a great resort, not big but not too small. Friendly, happy employees and nicely maintained! I would definitely be thrilled to go back!
Oh! I did want to mention tipping. My daughter and I always tip. Not a big amount or for every single drink. But we did tip our housekeeper daily and gave our meal servers tips and the bartenders. There was no one who didn't graciously thank us and appreciate it. We saw very few people who were tipping. We just think it is the right thing to do!
I am sorry I didn't write down names of more staff to personally mention! But, honestly, everyone was so very nice, friendly, smiling and helpful and had a good work ethic!

Stayed September 2013, travelled with family
Helpful?
16 Thank wagner5125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Lawrenceville, Georgia
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 November 2013

like most others, i did the whole reading reviews and got really nervous at first. then the reviews started getting better and i was feeling a little more relaxed, plus my husband and i decided that we were going with an open mind and were going to have a super time no matter what. and we did just that!
took the free shuttle to the resort, were greeted with a cold fruity punch, walked right up to the counter and checked in. front desk staff were professional and kind, greeted us with "Welcome Home". john (who is also on the entertainment team) took us to our room and told us about the resort and such...super great guy! we requested one of the renovated rooms in bldg 7 and we got it. its not huge and the mattress was a bit firm, but hey we weren't here to hang out in our rooms the entire trip. A/C was fine b/c we could adjust to whatever temp we wanted. the stocked mini bar is nothing much, however the first 2 nights i asked the front desk for some bottled water in our room...then every night after, without asking i had a bottle of water in our room. nice initative!!
the grounds were nice. several activities to do on the resort. we snorked each morning. beaches - there are 3; yes it does get rocky in some of the areas but just be careful or bring water shoes. once you get past them, it's sandy and crystal clear water...amazing!! the views from the beach and from our room were just amazing. restaurants - we didn't eat at all of them, but Oceania was our fav....Sasha and Norma were super!
we did leave the resort one morning, rented a car which was arranged right there in the lobby. i so wish i could remember the lady's name that arranged it....she was so helpful and a pleasure to work with. we decided to do that instead of the tour b/c it was so cheap and we could be on our own schedule. she gave us a map and circle some beaches that we needed to check out. we drove the entire island, walked around Punda and enjoyed the AMAZING beaches on the island.
all of the staff were very friendly. we participated the first night with the entertainment...battle of the sexes...and had a blast. plus after that all the entertainment staff called us by name, Stefan and Jenny, every time they saw us. you can definitely tell that everyone there is really working hard to make sure everyone has a wonderful time and want our feedback to make constant improvements.
we just went down for 4 nights and so wished we were staying longer. but, we are planning to come back next year with our 2 boys and stay for a week. october was a great time to go b/c it wasn't so crowded and the weather was amazing.

  • Stayed October 2013, travelled as a couple
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Helpful?
10 Thank jennyprimke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 November 2013

My fiance and I had the most amazing time at Sunscape Curacao. I don't know if it'll be possible to give it the thoroughly awesome review it deserves. Here is an overview:

SERVICE
- prompt shuttle service from airport to hotel
- check-in was a little slow, because there is a lot of paperwork to fill out, but otherwise smooth. We did not do the preferred club. We were greeted off the shuttle with cold glasses of fruit punch, which was refreshing.
- the concierge and VIP ladies (Angelique, Olivia, Sonaly, and Verlys (sp?)) were utterly amazing. They helped us with directions, with guidance on things to do, reservations, discounts, etc.. They are worth their weight in gold. When we informed them that we were celebrating our engagement, they (Sonaly) sent a bottle of champagne and a plate of fresh fruit to our room. Really amazing.
- The entertainment crew (ChooChoo, G-jo, and others) was AWESOME. My fiance and I did karaoke Sunday night, but wanted to keep the party going after it ended at 11pm. ChooChoo gathered a few of us guests and took us over to Mambo Beach as a group. He went above and beyond what was necessary (even after his work hours!) to make sure we had a great time. Really commendable.
- We experienced excellent service whereever we went. We brought $50 in singles with us to tip throughout the trip - we figured it was a small expense for guaranteeing good service. It was well worth it (though tips were not expected). Some others complained about service, but they were pretty obnoxious to the servers and bartenders. General observation- just because it is an all-inclusive resort does not mean that the golden rule does not apply. Please treat others the way you would like to be treated yourself.

FOOD
- We had a private dinner for two, and it was really wonderful. We were beachside and the service was excellent. We were there for 3hrs and were never rushed. The lobster was good, but interesting- I believe it's a different species than that found in the US.
- The Japanese hibachi was very good; the Italian restaurant was good, but inauthentic (we're spoiled, we're from New York)
- Beverages were great. I can understand why some people think the cups are on the small side . . . but I didn't mind. After all, you can just walk to the bar and get a refill whenever you want, right? And if you want extra liquor, just ask for a double - they don't mind doing that.

ROOM/ AMENITIES/ AMBIANCE
- We stayed in a deluxe oceanfront room, which walked out directly to the beach. AMAZING view. The room was in an older building (Seagull) but appeared to have been freshly renovated. Cleaned thoroughly everyday (mopping and everything). Was impressive. Likely beats the accommodations found in the Preferred Club.
- Snorkeling was great. The resort offers so many activities that we couldn't take advantage of most of them during our stay! (windsurfing, pedal-boating, kayaking, dive class, other classes, etc).
- The spa was alright. My fiance got a massage and enjoyed it. Other spa services left a little to be desired.
- The water was beautiful and warm. The beaches were a little rocky, but the resort had people raking and scooping rocks out of the sand. I couldn't believe they did that. It's best to use the beach by the Preferred Club; you must be in the club to use those chairs, but you're welcome to park your things at a chair elsewhere and walk over to the Preferred beach.
- Gym was well-stocked, and unsurprisingly, never busy.
- Family friendly atmosphere. Not a crazy party resort, more appropriate for relaxing. Not super luxurious, but you definitely do not do without.
- Open-minded atmosphere. I appreciated that I was able to hold my fiance's hand with no qualms (we are a lgbt couple). Any adverse reactions (very few) came from other guests, never the staff.

Summary: Excellent resort, excellent value. It is not a place where you go to hobnob with the ostensibly rich or pretentious - it's an oasis where you relax and get taken care of. Also, a million times better than staying in Willemstad, since you get to experience the natural beauty of the island. I will definitely return.

Room Tip: Oceanview deluxe or oceanfront deluxe are the way to go. In talking to those in preferred club, we...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
10 Thank NYCVacationer9511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 5 November 2013

This was trip #12 to this resort for us. Only last year it was taken over by Sunscape ( AM Resorts).Every time we go back there are more improvements. The food was great at all of the restaurants including the buffet. The buffet is very organized and well staffed , we never had to wait for a thing , nor were we crowded. No reservations needed for any of the ala carte restaurants , if they are full , they give you a beeper and you get the next available table, good system!

The rooms manager ( Kurt) was excellent and made sure we had a room we had booked and he checked with us every day to see how everything was.

The Conceirge ( Viejalis) was always happy and pleasant and gave us great service and went out of her way to make sure we had a great time.

The Italian restaurant supervisor ( Alex ) and the Blue Water Grill supervisor ( Juliet) were great! All of the bartenders were great but I have to list a few that really went over board and gave us the best service ever.

Riomar. Gigio, Norma, Lonchi and Cornella , you guys were fantastic and treated us like family. We can't wait to get back in April.A special thank-you to Ingrid and Vivianca who are always a pleasure to see.

Kurt , thank your staff for us please they make every vacation great !

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
9 Thank Marty&Marlena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Awendel K, Assistant to the General Manager at Sunscape Curacao Resort Spa & Casino, responded to this review, 9 November 2013
Dear Marty and Marlena,

Thank you for your wonderful review! We are delighted you enjoyed your stay with us and thank you for your feedback! It is wonderful to hear from our valued repeat customers and appreciate your continued patronage and are exited to share your comments directly with the team you recognized in your review. They really appreciate the recognition and all work very hard to ensure our guest have a memorable vacation.

We look forward to seeing you again soon!

Yours Sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 November 2013

The staff are extremely pleasant and accommodating. The rooms are clean and comfortable, we had an amazing ocean view in 8322! For anyone planning a wedding, Zjanina Is the wedding coordinator and her attention to detail and sweet personality made our wedding a day we will always cherish..it was perfect and stress free! Flowers were amazing and she took care of every single detail.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel

Helpful?
3 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 November 2013

We were verry happy To stay in THE ocean frond rooms verry in THE middle of THE resort, restaurants,bars swimming Pools and off. course THE Sea.
We trapveldje with 10 persons for our 40th wedding Jear.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 November 2013

A lot of times people are compelled to make a review only if they have things to complain about. Well while I do have complaints, there are also some very nice things about this place to mention……

You never get a second chance to make a first impression and our 1st impression was horrible but it did get MUCH better after that. The transfer from the airport to the hotel was ridiculous. I was with a scuba diving group of 12 people. We were all piled into a large bus with about 50 other people all going to the Sunscape. The bus was overloaded, some had to stand. The A/C on the bus was non-existent, it was about 90 degrees with very high humidity. We sat on that bus seemingly forever in the heat/humidity before finally leaving the airport. It was a long ride to the hotel in those conditions. We were all hot, sweaty, and exhausted from travelling and when we arrived at the hotel here’s what we got… all passengers (60+) are all dumped out into the hotel lobby to check in at the same time. Checking in was CHAOS. BAD way to start the vacation. Plain and simple, that transfer sucked. The check in process sucked. It took us nearly an hour to get our room keys. Unacceptable.

We were put up in a room in a section of the hotel that was under construction/renovation, so we got to hear power tools, jack hammers etc all day. No afternoon napping for sure. The rooms are advertised to have hair dryers in them. My wife specifically did not pack a hair dryer because of this. We noticed shortly after settling in that there was no hair dryer in the room. It took 2 days and 4 requests and finally a face to face confrontation with the desk clerk to get a hair dryer for my wife. Then while she was taking a shower and the water went completely out on the shower and the hot water went out in the sink. We had cold water in the sink only. I had to bucket rinse her off with cold water from the sink. They did fix this problem in just a few hours. The next day, the elevator went out. We were on the 4th floor and had to lug our scuba gear up 4 flights of stairs. Again, this was fixed in just a few short hours. That’s about all I have to complain about.

Everything else was great. The view from the room was beautiful. The staff was friendly. The food and drinks were good, not super great, but it’s all inclusive, that’s what I paid for. The place was clean. It was a relatively short 4 night stay for us, I wish we could have stayed longer ! I do recommend the Sunscape. Other than those hitches I mentioned earlier which I hope were just anomalies, everything else was just fine !

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunscape Curacao Resort Spa & Casino

Property: Sunscape Curacao Resort Spa & Casino
Address: Dr. Martin Luther King Boulevard # 78, Willemstad, Curacao (Formerly Princess Beach Curacao Resort)
Phone Number:
Region: Caribbean > Curacao > Willemstad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Willemstad
#5 Top resorts Hotel in Willemstad
#6 Family Hotel in Willemstad
#6 Luxury Hotel in Willemstad
#6 Spa Hotel in Willemstad
#7 Romantic Hotel in Willemstad
#8 On the Beach Hotel in Willemstad
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sunscape Curacao Resort Spa & Casino 4*
Number of rooms: 341
Official Description (provided by the hotel):
Located near one of the world's most praised diving sites, Sunscape Curaçao Resort, Spa & Casino offers guests a fun-filled getaway of a lifetime with all the privileges of Unlimited-Fun(R). All guests will enjoy limitless access to six delectable restaurants, where reservations are never required and endless domestic and international beverages from seven chic bars and lounges. The Explorer's Club is where kids, ages 3 to 12, can have their own fun while under the supervision of Red Cross certified supervisors and the Core Zone Teens Club offers special activities and events for teens 13 to 17-years-old. All guests will have the fun-filled getaway of a lifetime at Sunscape Curaçao with activities, events, parties and more where wristbands are never required! ... more   less 
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Also Known As:
Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
Breezes Resort, Spa And Casino - Curacao
Breezes Curacao Hotel
Breezes Resort Curacao
Superclub Breezes Curacao
Breeze Curacao
Sunscape Curacao Resort Spa & Casino Willemstad

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