We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The only downside of our stay on Dominica....”
Review of Garraway Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Garraway Hotel
Ranked #7 of 7 Hotels in Roseau
Reviewed 21 December 2011

November 2011. Our departing flight from Dominica was cancelled, and American Eagle sent us all back to Roseau to spend the night. We were sent to the Garraway Hotel. We all looked forward to some cocktails and dinner there, and a good night's sleep before returning to the airport early the next morning. The Garraway was busy; the young men at the reception desk were very polite, but things went way downhill from there on. I was put into a room which was less than average. I went to turn on the A/C control for my room, and the cover fell off in my hand. The control's innards had old disconnected wiring which obviously had been in disrepair for quite a long time - and I noticed a floor fan provided in the room. I called the front desk to report the A/C, but no response on the A/C problem. Oh well, time for dinner anyway. My friends and I met in the cavernous dining room, and experienced very, very slow service and mediocre food. At the bar, the bartender seemed determined to completely ignore us. Then, back to my room, where I met a big cockroach in the middle of the floor, legs waving in the air. I struggled to open my windows, as there would be no A/C on this hot night. Bottom line, I slept with the floor fan by my bed and windows open. The bed was comfortable, but all night motorcycles were roaring back and forth in the road directly below, making a lot of noise. We had to get up at 4 a.m. to make the journey back to the airport; I felt that I had not slept at all. The Garraway is run down at the heel. The decor needs to be spruced up. Management should institute a routine maintenance program, and most importantly, implement formal hospitality training for their bartender, cooks and wait staff - while everyone except the bartender was smiling and friendly, the food service was confused and very slow. American Eagle is probably housing their stranded travelers for an extremely good rate at The Garraway, but I would never stay there again on my own.

Room Tip: Make sure your room has working A/C!
See more room tips
  • Stayed: November 2011, travelled with friends
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank IslandDelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestaina, Owner at Garraway Hotel, responded to this reviewResponded 4 January 2012

Thanks for your review which has enabled us to investigate the concerns raised. We first of all wish to apologise for the shortcomings which you identified. We are grateful for your observations and have taken steps to ensure that the issues raised have been dealt with so that these do not recur. With best wishes for a Happy New Year!

Judith Pestaina
Owner/Manager
Garraway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (60)
Traveller rating
Traveller type
Time of year
Language

39 - 45 of 60 reviews

Reviewed 20 November 2011

Ideally located on the waterfront, this hotel is too pricey for the level of service it gives. There is no wifi which was a major inconvenience to a business traveler. The room I was in was exceptionally spacious with a kettle and refrigerator, however there was no coffee or tea provided. There is much room for improvement if one has to pay so much for this hotel. I would recommend this hotel because of the lmited choices available on the island.i

  • Stayed: November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank aajean32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestaina, Owner at Garraway Hotel, responded to this reviewResponded 21 November 2011

Thanks for your review of the hotel. We can always work with you on pricing and would be willing to review this at your convenience. Do not hesitate to contact us as we welcome such comments which help us to improve our service and assess this in respect of your observations. We look forward to your next visit and hope that we can work together to ensure that you are satisfied with the overall package provided by the hotel. Thanks for your continued patronage.

Judith Pestaina
Owner/Manager
Garraway HOtel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2011

This was my third stay at the Garroway Hotel. I have always found it to be clean and comfortable. However, I think what I appreciate most is how friendly and helpful the staff is. They go the extra mile to see that your needs are met. The least impresive part of teh facility is the resturaunt. The service is slow and the waitres is hard to locate sometimes. The food id okay, but nothing to write home about. With that said, I would come back here again if I am in the area.

Room Tip: Room #203 is my favorite. It is next to the resturaunt and overlooks the dock where the cruise ship...
See more room tips
  • Stayed: November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Foxtrot-BandB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestaina, Owner at Garraway Hotel, responded to this reviewResponded 21 November 2011

Thank you for your compliments about our hotel which have have been very helpful. We have taken note of your constructive comments and will certainly do all we can to ensure that improvements are made so that the next time you stay with us you will notice the difference. We look forward to welcoming you back to the hotel and hope you will stay in your favourite room. Thanks again!

Judith Pestaina
Owner/Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2011

Clean room, Good location, every day in a front of your window there is a new cruise ship.
Breakfast is a problem... You have to wait for a meal(piece of bread or fruits) for a least a half of hour some times longer.. I think this is more or less good value for the money I paid because hotel is not very expensive..

  • Stayed: January 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vfTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestaina, Manager at Garraway Hotel, responded to this reviewResponded 2 August 2011

Thank you for your observations and patronage. We are happy that you chose to stay with us and will certainly be making every effort to improve on our service which is a priority for us. We hope you will stay with us again once you are visiting the island and look forward to any further comments from you which can assist us in making your stay more comfortable as well as improving our service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2010

Very very friendly staff and part owner i met.

I was satisfied. There was free high speed internet and the staff was always very willing to go the extra mile to make you comfortable. This is one of their best assets. The security guard was also absolutely the best I have met in any hotel in any part of the world.

Nitpicking, I would recommend that an ironing board and non-skid iron be provided in every room and the clothes closet be enclosed together with a few other minor issues.

The location is great and you can access a number of services very easily whatever your interest. I had a great view of the Caribbean sea and the cruise ships docking.

Meals were adequate and timely and I had no regrets staying there.

  • Stayed: August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TTTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestaina, Manager at Garraway Hotel, responded to this reviewResponded 2 August 2011

We wish to thank you for your kind remarks about our staff and service for which we are very appreciative. We also want to thank you for staying with us as your patronage means a lot to us. We note your suggestions especially about the iron and ironing boards in the rooms which is something we are aiming to provide in the medium term. However, when you next stay with us we would be more than willing to provide you with those during your stay so you do not have to ask for one every day.

We also appreciate your observation about enclosing the clothes area which is something we have given thought to and hope to address in the medium term.

We hope all this can be put in place to make it more comfortable and convenient for you and thank you again for your very constructive observations. We look forward to welcoming you in the near future to the hotel. With best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2010

This was my first time staying at the Garraway Hotel. The rooms are comfortable and clean, and extremely spacious. The food at the Hotel is average, but alternative options are limited!

Fort George seems to have an extemely snooty approach toi visitor bookings so I may well continue with Garraway.

When will this country work out a solution that does not require that bloody trip through the rainforest to the other end of the island??!!

  • Stayed: November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank KentBaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestaina, Manager at Garraway Hotel, responded to this reviewResponded 2 August 2011

We will do everything to ensure that you have the options you like and would appreciate any specirfic choices that you may have wanted to see on our menus. Please let us have your suggestions so we can make sure that your next visit is more satisfactory. With best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2010

It's nothing fancy, but the Garraway has a great location right on the waterfront, the business center offers computer/internet use for free on weekdays, and the restaurant is decent (though service left a little to be desired, and the continental breakfast was overpriced). I'd say it's comparable to a chain hotel in the U.S. (Super 8, etc.) -- basic but clean. It was nice to have a mini-fridge in our room, and we liked watching the cruise ships come and go right outside our window.

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank soliteyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Roseau
0.1 mi away
Fort Young Hotel
Fort Young Hotel
#1 of 7 in Roseau
874 reviews
1.1 mi away
Evergreen Hotel
Evergreen Hotel
#5 of 7 in Roseau
73 reviews
1.2 mi away
Castle Comfort Dive Lodge
Show Prices
Show Prices
Show Prices
1.1 mi away
Anchorage Hotel & Dive Center
18.4 mi away
The Champs, Hotel, Restaurant & Bar
18.2 mi away
Secret Bay
Secret Bay
#1 of 4 in Portsmouth
500 reviews
Show Prices
Show Prices
Show Prices

Been to Garraway Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Garraway Hotel

Address: Place Heritage | One, Dame Eugenia Charles Blvd., Roseau, Dominica
Region: Caribbean > Dominica > Saint George Parish > Roseau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Roseau
Price Range: £102 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Garraway Hotel 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
The Garraway Hotel is perfectly suited for the business and leisure visitor who wish to have easy access to the city of Roseau and its environs. It is strategically located on the historic Bay Front named after the Caribbean's first female Prime Minister,the late Dame Mary Eugenia Charles. Comprising 31 rooms with 20 single/double standard rooms and 11 suites (all air conditioned plus having standing fans), it provides comfortable accommodation for singles, doubles and families who wish interconnecting rooms. We have added wifi services to our free internet service. Our local cuisine caters for a variety of food choices for breakfast, lunch, dinner and snacks. We offer karaoke entertainment every Friday evening and can arrange tours to the many natural sites and attractions which have made Dominica well known as the Nature Island of the Caribbean. Please come stay with us! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, HotelsClick, Ebookers and Evoline ltd so you can book your Garraway Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Garraway Hotel Roseau
Garraway Hotel Dominica/Roseau

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing