November 2011. Our departing flight from Dominica was cancelled, and American Eagle sent us all back to Roseau to spend the night. We were sent to the Garraway Hotel. We all looked forward to some cocktails and dinner there, and a good night's sleep before returning to the airport early the next morning. The Garraway was busy; the young men at the reception desk were very polite, but things went way downhill from there on. I was put into a room which was less than average. I went to turn on the A/C control for my room, and the cover fell off in my hand. The control's innards had old disconnected wiring which obviously had been in disrepair for quite a long time - and I noticed a floor fan provided in the room. I called the front desk to report the A/C, but no response on the A/C problem. Oh well, time for dinner anyway. My friends and I met in the cavernous dining room, and experienced very, very slow service and mediocre food. At the bar, the bartender seemed determined to completely ignore us. Then, back to my room, where I met a big cockroach in the middle of the floor, legs waving in the air. I struggled to open my windows, as there would be no A/C on this hot night. Bottom line, I slept with the floor fan by my bed and windows open. The bed was comfortable, but all night motorcycles were roaring back and forth in the road directly below, making a lot of noise. We had to get up at 4 a.m. to make the journey back to the airport; I felt that I had not slept at all. The Garraway is run down at the heel. The decor needs to be spruced up. Management should institute a routine maintenance program, and most importantly, implement formal hospitality training for their bartender, cooks and wait staff - while everyone except the bartender was smiling and friendly, the food service was confused and very slow. American Eagle is probably housing their stranded travelers for an extremely good rate at The Garraway, but I would never stay there again on my own.
- Official Description (provided by the hotel):
- The Garraway Hotel is perfectly suited for the business and leisure visitor who wish to have easy access to the city of Roseau and its environs. It is strategically located on the historic Bay Front named after the Caribbean's first female Prime Minister,the late Dame Mary Eugenia Charles. Comprising 31 rooms with 20 single/double standard rooms and 11 suites (all air conditioned plus having standing fans), it provides comfortable accommodation for singles, doubles and families who wish interconnecting rooms. We have added wifi services to our free internet service. Our local cuisine caters for a variety of food choices for breakfast, lunch, dinner and snacks. We offer karaoke entertainment every Friday evening and can arrange tours to the many natural sites and attractions which have made Dominica well known as the Nature Island of the Caribbean. Please come stay with us! ... more less
- Reservation Options:
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- Also Known As:
- Garraway Hotel Roseau
- Garraway Hotel Dominica/Roseau