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“Suited us perfectly”

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Boutique Hotel Palacio
Ranked #15 of 80 Hotels in Santo Domingo
Certificate of Excellence
Reviewed 10 November 2013

The hotel room was large enough to fit our family of 5, clean, airconditioning and bar fridge. The only thing missing was no tea / coffee in the room BUT there is complimentry brewed coffee in the lounge area of the hotel. Our family enjoyed our short stay here. There are many restrauants nearby and a supermarket on the corner of the block. The breakfast was yummy and they make the best pancakes. They do not charge for the children to eat breakfast so it was super cheap for all you can eat breakfast for the 5 of us. You can´t do laps in the pool but the kids had fun and it´s enough to relax in. The staff were helpful and kind to us.
This is our choice of hotel in Santo Domingo and will stay again.

Room Tip: The bottom floor has the restrauant right outside your room so if you go to bed early choose the nex...
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  • Stayed: November 2013, travelled with family
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Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joachim W, Manager at Boutique Hotel Palacio, responded to this reviewResponded 14 November 2013

Dear Guest,

Thank you very much for your nice review. We are delighted to read that you and your family enjoyed your stay at our Hotel. Thank you very much for mentioning our delicious breakfast buffet and our friendly staff. Hoping to welcome you back soon again.
Best regards,

Rosemary de Leon E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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274 - 280 of 708 reviews

Reviewed 9 November 2013

On a business trip to Santo Domingo I stayed at this lovely hotel, is very well located in the colonial zone in the city, everything is nearby, all the major sightseeing places. The area has very good restaurants.
The Hotel Palacio is a 3 star hotel set on a colonial building and offers nice room, nice bathroom, clean and a decent brakefast.
This hotel is ideal to spend a few days to really enjoy the area, nice staff and a good price.

  • Stayed: October 2013, travelled on business
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Thank spmcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joachim W, Manager at Boutique Hotel Palacio, responded to this reviewResponded 14 November 2013

Dear Guest,

Thank you for taking the time to share your past experience at the Hotel. We are delighted to see that you appreciated our good location. Thank you again for posting a review; we look forward to your return visit!

Kind regards ,

Rosemary de Leon E.

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Reviewed 7 November 2013

Hotel and rooms are generally clean and peaceful. Modern bathroom was a great surprise.
Cleaning ladies have a tendency of barging in without notice.
Don't have breakfast at the hotel... much better options exist right around the block.
Gym is very basic and pool is small but I was just happy that they were there.
Excellent location. Good price.
Front desk lady was extremely helpful. She didn't smile much but did more than the normal share to assist. LEt them get a taxi for you. It'll be much cheaper than the ones outside the hotel.
All in all, a good spot for a pitstop of a few days..

  • Stayed: September 2013, travelled on business
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Thank 4reveryoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joachim W, Manager at Boutique Hotel Palacio, responded to this reviewResponded 14 November 2013

Dear Guest,

Thank you very much for taking the time to send valuable comments about your stay at our Hotel.
About the happening with the cleaning ladies we will talk with the personal in charge to doesn’t happen again.
Our hotel offer buffet breakfast but it is extra charge except in the suites room categories that they have included.
We look forward to your return visit!
Kind regards,

Rosemary de Leon E.

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Reviewed 6 October 2013

Stayed at this hotel on September 20th, and we were treated like royalty. The front desk was very hrlpful, whether looking for a restaurant, church, or the bus terminus. It is ideally located in the Colonial Zone, in the tourtist area, which is full of history. Would recommend this hotel to all.

  • Stayed: September 2013
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Thank Sylvio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joachim W, Manager at Boutique Hotel Palacio, responded to this reviewResponded 9 October 2013

Dear guest;

Thank you for your nice review. We do our best to satisfy our guests and it is even better if we exceed their expectations. Hope to welcome you soon again,

Rosemary de Leon E.

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Reviewed 1 October 2013

As a middle of the road traveler looking for the best deal WITH amenities, this is it!
From the moment I walked through the door, I knew this place was special. The interior courtyards are spellbinding. Our room was large with great AC and the bath was updated in marble and had plenty of hot water. Just outside our door was a "living room" with It's own library. Fascinating portraits of early explorers grace all the walls.

The free breakfast buffet from 7 - 10 was never-ending, with special orders at no extra cost.
After an easy walk to all the local attractions (including the malecon) it was great to come home and lay out by the roof top pool.

Some of the front desk seemed a little less used to travelers questions and needs, but it was made up by the security guys who always had an answer and a smile!

I am going back in February!!

  • Stayed: September 2013, travelled with friends
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Thank muddcat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joachim W, Manager at Boutique Hotel Palacio, responded to this reviewResponded 2 October 2013

Dear Guest,

Thank you very much for such a lovely review of the hotel, we feel very satisfied with our work when we receive such feedback. we are pleased that you felt good in our hotel and can not wait to see you again here to continue offering our best service.

Best regards,

Rosemary de Leon E.

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Reviewed 15 September 2013

We stayed at Boutique Hotel Palacio twice, the night of our arrival and night before our departure. Location is great, 1 block from primary pedestrian street in the Colonial Zone. Secure parking was included for our rental car. Rooftop pool was a pleasant surprise. Close to restaurants and nightlife. We had one issue: we booked on Hotels.com and were supposed to get free breakfast. No issue 1st stay, but on 2nd stay they charged us separately for breakfast. I disputed the charge at the front desk, but they still charged me. I had planned on emailing the manager when I got home, but by the time I got home I had an email from the manager apologizing and offering a refund. They mailed me a check for a refund! Great service by the front desk clerk to be proactive and take it up with the manager.

  • Stayed: July 2013, travelled as a couple
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Thank KIPWINDIES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joachim W, Manager at Boutique Hotel Palacio, responded to this reviewResponded 18 September 2013

Dear guest:

We appreciate your taking the time to write to us.
We feel satisfied that you calificate to us as Charming hotel and to highlight a few feature like the Rooftop pool was a pleasant surprise for you.
Finally we pleased have read about your good experience and we invite you to coming back again for the next visit planned to Santo Domingo.

Best regards,

Rosemary de Leon E.

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Reviewed 9 September 2013

Comfortable rooms, clean facilities with amenities such as indoor gym; pool & Jacuzzi. Excellent location, in the heart of Santo Domingo. Walk-in distance from historic points of interest, market place, pubs & restaurants.
The hotel staff is friendly and professional, and will make sure you have a pleasant stay.

  • Stayed: August 2013, travelled with friends
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Thank ELI B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joachim W, Manager at Boutique Hotel Palacio, responded to this reviewResponded 13 September 2013

Dear guest:

Thank for taking your precious time to comment about our hotel.
We are very pleased that you feel good in our hotel, we feel proud of our effort to maintain quality in our services and facilities.
We are waiting for your next visit to Santo Domingo to continue as usual, provides a good service.

Best Regards

Rosemary de Leon E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boutique Hotel Palacio

Address: Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Family Hotel in Santo Domingo
#6 Romantic Hotel in Santo Domingo
#17 Business Hotel in Santo Domingo
Price Range: £66 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Boutique Hotel Palacio 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Hotel Palacio, located only two blocks from the Cathedral Primada of America and right in the center of all historical and cultural attractions of the first city ever built in the New World. The monuments, museums, classical and modern art exhibits and concerts will add interest to your stay in this magical city. ... more   less 
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Also Known As:
Palacio Hotel Santo Domingo
Palacio Santo Domingo

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