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“The Nicolas Hotel is special.”

Hodelpa Nicolas de Ovando
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Hodelpa Nicolas de Ovando
Ranked #12 of 78 Hotels in Santo Domingo
Certificate of Excellence
Armstrong, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The Nicolas Hotel is special.”
Reviewed 19 May 2012

We stayed at the Nicolas for 4 nights and had a very pleasant experience. The colonial ambience gives you a feel for the surrounding buildings. The service was excellent and the room, though small, was clean and well appointed. The breakfast buffet was expensive but fresh and tasty. Talk baseball to Francisco at the bar.

Room Tip: Try a room facing the city or pool, as the view of the Puerto Rico ferry is quite public.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sturdyart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 22 May 2012
Is an honor for us that you took the time to express your comments about your stay at the Hostal Nicolas de Ovando. Our team is in constant training for the improvement of our services, is always a pleasure to receive positive feedbacks from our guests. Francisco and all of the team of the Hostal Nicolás de Ovando will receive your positive feedback.

I really appreciate your words about your experience with us and waiting for your next visit as enjoyable as the previous. Greetings,

Yours sincerely,


Thomas SIMONNET
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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791 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
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English first
Miami Beach
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 May 2012

My first room had non-functioning a/c -- i called the desk and was told it would be fixed in 30 minutes -- finally after 5 hours i called AGAIN and was told i could change rooms -- so after totally unpacking i had to repack and move to another room at 11pm -- very disappointing service -- also i had dinner at the hotel and found the food to be very ordinary for high prices - i ordered a bottle of water and was charged $10us -- HIGH PRICES BUT NOT HIGH QUALITY

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 22 May 2012
Dear Guest,

I appreciate the time you’re taking on comment about your stay at the Hostal Nicolas de Ovando. We will consider your comments bout the air conditioner in the room I confess you that I really surprise for this because it's not normal that something like this happen in the Hostal Nicolás de Ovando. I will check with the front desk and the maintenance to see what happened with the air conditioner service and the guest information

I assure you that we will take the necessary measures in order to better serve the air conditoner in the room, and avoid such confusion.

I hope to welcome you back to our hotel, and take this opportunity to apologize for the inconvenience, yours faithfully.

Thomas SIMONNET
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 May 2012

I felt like I was at a castle with all the dark elements and bright colored walls, while staying at the hotel. The room we were staying at was nice, quite large, but seemed tiny bit too small with the huge bed taking over most of the space. The bathroom was pretty large as well.
The staff of the hotel was very friendly and helpful. We wanted to rent a car so the guy at the reception looked for the best price for us and even went to get the car together with us.
The restaurant at the hotel was ok, but I did not feel that it was anything special. It was quite pricy as well, so I'm recommending other restaurants for dinner.
Hostal Nicholas de Ovando had a great location: possibility to explore the old part of the town every day without having to take a taxi and in a close distance from a square with numorous restaurants worth trying.
An excellent breakfast was served every morning.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 18 May 2012
Dear Guest,

Is an honor for us that you took the time to express your comments about your stay at the Hostal Nicolas de Ovando. Is always a pleasure to receive positive feedbacks from our guests. Our team is in constant training for the improvement of our services.

In the hotel we have the restaurant La Residence where you can get a rich menu of french an international food.

I really appreciate your words about your experience with us and waiting for your next visit as enjoyable as the previous. Greetings,

Yours sincerely,

Thomas SIMONNET
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 May 2012 via mobile

The great customer service started before we even arrived on the property.  We had our flight canceled the day of arrival, and I called nervously to the hotel. Miguel let me know that it wouldn't be any problem to move our reservation to the next day.

Once we arrived at the airport, the driver was waiting as scheduled.  After a 30 min drive to the property, we were greeted by the bellman and checked in without issue. They had upgraded our room, and also included breakfast. All at the same rate.  Then once we got to the room, we had a bed sprinkled with rose petals, a bottle of champagne and awesome fruit plate.  We were speechless.  All of this because I mentioned to someone in passing that, we are celebrating our anniversary.

The hotel it self is very clean, well appointed and deserves every five star rating.  The bathroom is very modern and spacious. The breakfast every morning was great, with fresh fruits, breads, meats, cereals and omelets to order. Another great feature was the WiFi. It was fast and through out the property.  It had no issues connecting to our iPhones and iPads.

It's centrally located and walking distance to all the historical sites and some great restaurants. We had a great time and we will be back. Carmen @ the Concierge Desk, Julia @ the Front Desk and Miguel, all made use feel truly valued and welcome at the hotel.

Stayed May 2012, travelled as a couple
Helpful?
1 Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 15 May 2012
Dear Guest,

Thank you for your great comment. I guess it's wonderful how these little things make the difference between the Hostal Nicolás de Ovando and other hotels as you explained each detail that made your anniversary memorable and maybe you didn't know that we had the information about it.

I like to tell you thanks for have chosen the Hostal Nicolás the Ovando to celebrate your special moment and we remain us at your disposal for your next visit to Santo Domingo. Our team going to receive your special mention and your nice feedback.

I wish you the best in this year 2012 and waiting your next visit to the Hostal Nicolás de Ovando.

Sincerely yours,

Thomas SIMONNET
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL
Level 5 Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 May 2012

The location of this hotel can't be beat for its position near the end of the Conde, the street that has most of the shopping and cafes in the Colonial Zone. All of the common areas are beautifully designed to combine the old world elegance of the 16th century with upscale renovations. In order to save some money, we opted for the room with two single beds, which was located two floors down from the main entrance (we still had a window and would have had a view of the river except for the large cruise ship blocking our view). We expected a small room and got a spacious room with two very comfortable full beds and a good sized bathroom. Everything was very clean. The only drawback, which was not a big deal to us, was that the room did smell a little like smoke that had been covered up with air freshener. Perhaps there was a lot of cigar smoking (or fire) down there a few centuries ago. The room included a very nice breakfast buffet with made to order eggs/omelets. The staff were pleasant and very helpful. We particularly remember the supportive words of Carmen, who gave helpful advice with a problem taxi driver from another hotel and with day trip arrangements.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MER1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomassimonnet, General Manager at Hodelpa Nicolas de Ovando, responded to this review, 7 May 2012
Dear Guest,

Thank you for taking the time to express your comment about your stay in the Hostal Nicolás de Ovando. I felt very pleased when I read your words because you were satisfied.

About your suggestion for the smell in the room, please if you can let me know which one was the room number, I need the information in order to check and correct the problem. Please send me the requested to this email address h2975-gr@accor. com.

Thank you again for your nice comment and hoping that your next visit be as soon as possible.

Sincerely yours,

Thomas SIMONNET
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hodelpa Nicolas de Ovando

Property: Hodelpa Nicolas de Ovando
Address: Calle Las Damas, Santo Domingo 10100, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo > Zona Colonial
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santo Domingo
#5 Spa Hotel in Santo Domingo
#8 Family Hotel in Santo Domingo
#9 Business Hotel in Santo Domingo
#9 Luxury Hotel in Santo Domingo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hodelpa Nicolas de Ovando 4*
Number of rooms: 104
Official Description (provided by the hotel):
In the heart of the colonial quarter of Santo Domingo, set among remarkable buildings, stands the Hodelpa Nicolas de Ovando hotel, the former home of the Governor of the same name, a contemporary of Christopher Colombus. Built on the first paved street of the New World, where beautiful Spanish ladies strolled to display their rich costumes, the hotel's guests will enjoy an outstanding stay in a unique place where the stones, patios and fountains will take you back in time. ... more   less 
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Also Known As:
Hostal Nicolas De Ovando-Mgallery Hotel Santo Domingo

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