We stayed at this hotel for one night. We were woken up at roughly 8:45AM by loud drilling and banging. Apparently, they were renovating the floor beneath ours (which was on the 7th floor). We tried in vain to contact different people in the hotel for over 30 minutes, and finally after hearing loud drililng for almost one hour, someone said that the drilling was stopped but would resume again at 10AM (essentially in 15 minutes time). I expressed dismay that we were not told about the renovations, and were struggling to get a little sleep on the first day of our vacation. The lady was unresponsive.
We asked when we checked out for the hotel to consider our situation, and asked for a refund. The gentleman said, "If you trust me, I can tell you I will take care of this." He said that the lady who we had spoken to earlier would write a letter to Priceline asking them to refund our money. Although we tried to call them, we have heard nothing about them writing a letter, or trying to do right by us in any way.
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- Also Known As:
- Occidental El Embajador Hotel Santo Domingo
- Occidental El Embajador Santo Domingo