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“Not your typical Holiday Inn”

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Holiday Inn Santo Domingo
Ranked #8 of 78 Hotels in Santo Domingo
Certificate of Excellence
DC
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Not your typical Holiday Inn”
Reviewed 4 March 2013

This is a beautiful Holiday Inn! Feels more like a boutique Hotel. The decor is modern and up to date. Rooms are spacious and the beds are comfortable. The Hotel itself is not large so it probably does not cater to large business meetings (a good thing). However, the walls are a bit thin and the noise level was bothersome a couple of nights. The pool is on the 8th floor and rather small and shallow but the setting is nicely done. The pool was closed for an event during our stay which was a real disappointment. However, the staff responded with free transportation to a sister hotel pool on the "malecon". The location of this Hotel is excellent.... walking distance to the "Blue Mall", "Valentino Ice Cream", Adriano Tropical ( typical Dominican Food) and much more. Overall, I would have to say the best thing about this hotel is the SERVICE! Excellent!

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vj627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, 7 March 2013
Dear Guest:

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Barcelona
Level 4 Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 March 2013

Behind a superb staff, I've found many miserly aspects:

Very poor internet access included in the rate. If you manted more speed you had to pay.

Automatic control of lights on, you have to keep moving, if not light goes off.

Breakfast not included, and just an expresso coffee is out of the breakfast rate.

Small reception in just the front door with small capacity.

The first two days the swiming pool was closed due an event (presentation of a singer) that give money to HI, a crowd of strangers wandering around and no compensation for guests. The following two days close due maintenance.

Poor amenities, some extras are paying

Airplane style windows, imposible to open for fresh air.

My room was one that had communication door with the one next door. Through this thin door I could listen to all the activity of the neighbour. And the neighbour mine. Also I could listen all the activity in the corridor

This will prevent me to come back, and I believe to any other HI.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cap180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, 5 March 2013
Dear Guest:

Thank you so much for your review of our hotel and we appreciated your visit from Barcelona. On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to express your comments. We value your feedback.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san juan, puerto rico
Level 6 Contributor
256 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 28 February 2013 via mobile

Staff is amazing and always willing to help.
Lots of spa to have a quite coffee and a breakout meeting. Meet atyou the pool roof area after theyou kid leave and enjoy a cool view of the city. BUT bedrooms could use more light, and the beautiful wood accents make for some intra room and hall noise ....other than that it's a jem.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mariap1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, 1 March 2013
Dear Guest Maria:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose
Level 4 Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 February 2013

The hotel was ok for a business trip, except for the fact there is absolutely no sound control from room to room and thru floors, I guess, judging from the fact I could simultaneously hear what was going on in 3 rooms around me... These weren't loud people; regular conversations can be heard clearly across walls... Same for steps, flushes, luggage, hair dryer and so forth.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeachFairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager Assistant at Holiday Inn Santo Domingo, responded to this review, 18 February 2013
Dear BeachFairy:

We appreciate your comments and we are pleased to receive your impressions about the experience that has taken in the Hotel. We value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 6 Contributor
169 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 17 January 2013

Had a terrible experience with this hotel. After paying for a room for one night on my way to St Barts, I arrived to the hotel to find they did not have the room I paid for. I called the hotel before I left Buenos Aires, knowing that it is better to confirm that to be sorry. They confirmed the room that has been paid in full and told me they were expecting me. To make a long story short, after being on planes and airports for over 14 hours they sent me to a rundown hotel in the area. I needed a place to sleep so what can one do? Just go wherever they told you to go, it was already night time.
By the way, they charge USD 200 a night, which is not cheap for a place like this.

Room Tip: Good luck with your reservations, it doesn't matter you confirm beforehand.
See more room tips
  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wilacho T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Asistente del Gerente General at Holiday Inn Santo Domingo, responded to this review, 31 January 2013
Dear Mr. Troglia,
 
On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to express your comments about the inconvenience that our hotel was in relation to your booking. We are very sorry for the disappointment we have caused by moving from hotel after their long journey.

Again thank you for your sincere comments. Opinions as valuable as yours help us to improve our standards, so we can provide the service you as valuable guest, expect and deserve.
 
We look forward to a future visit to have a new opportunity to provide high quality service you deserve as our valued guest of Holiday Inn.


Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 December 2012

I have stayed at the Holliday in other countries, but this is the first time the charge diferent prices per day and increasing, do not make sense.
The service is ok, they do not have WiFi all over the hotel, the location is great for business

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fraymores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, 3 January 2013
Dear Guest Frymores:

Thank you so much for your review of our hotel and we appreciated your visit from Panama. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

Your observation about rate, it's important, but Holiday Inn Santo Domingo Hotel, occupies one of the first position in rates and It has one of the first places as the best Hotel of the city, so it is not considered as the same that you have known in the others Countries.

The hotel is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Level 5 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 December 2012

We needed a place to stay for the night that wasn't too far from the Estadio Olimpico for a concert we were attending. This hotel lives up to and goes well above Holiday Inn standards. The hotel itself is beautiful - impeccable even. Everything was spotlessly clean and perfectly maintained. The staff were friendly and welcoming. We didn't have much time but we made a point of visiting and enjoying the rooftop pool on the morning that we left. Our room rate included breakfast and we were once again impressed by the friendly staff as well as the many tasty hot and cold food options. We will definitely be staying here again next time we need a place in Santo Domingo!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PrincesseEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Holiday Inn Santo Domingo, responded to this review, 3 January 2013
Dear PrincesseEm:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Holiday Inn Santo Domingo is characterized as modern, fresh and technological. Since its opening, on October 5, 2009, became the Hotel model for future structures in Latin America and the Caribbean, since it was constructed according to the guidelines and renewed standards of the Holiday Inn brand.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Santo Domingo

Property: Holiday Inn Santo Domingo
Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santo Domingo
#3 Family Hotel in Santo Domingo
#3 Business Hotel in Santo Domingo
#5 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo

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