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“Par excellent” 5 of 5 bubbles
Review of Holiday Inn Santo Domingo

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Holiday Inn Santo Domingo
Ranked #9 of 79 Hotels in Santo Domingo
Certificate of Excellence
Port of Spain, Trinidad
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Par excellent”
5 of 5 bubbles Reviewed 11 May 2014 via mobile

By far the best hotel I stayed at. Not only was the staff very helpful especially for someone who knows little Spanish but they exceeded expectations on numerous occasions. Food was great and there was a variety for vegans. I plan to visit again.

Stayed April 2014, travelled on business
Helpful?
3 Thank Vashti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, 13 May 2014
Dear guest Vashti13:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Caracas, Venezuela
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 May 2014

Nice Place to stay, good facilities, but the most important is the quality of the staff all around the Hotel: reception, restaurant, bell boys, housekeeping, etc, all of them very friendly but respectful and efficient, with a great sense of what service quality means. I have some issues with my room but their response with quick an effective to resolve such issues. No doubt to recommend this Hotel.

Room Tip: Lincoln street is very noisy (party) at night on friday and saturday, so avoid these rooms on th...
See more room tips
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CesarLozano1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, 6 May 2014
Dear Guest Cesar:

Thank you so much for your review of our hotel and We appreciated your visit from Caracas, Venezuela. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

The holiday inn was the perfect destination for our dominican republic vacation. We dont speak spanish and though that wasnt always a problem on the island, the hotel was one of the smoothest places we found to communicate. The hotel is located very close to agora which is a fantastic shopping mall in the cities downtown with lots of great restaurants located nearby

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank glu5431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, 24 April 2014
Dear guest:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 April 2014

Pamela at the front desk was superb. Rigoberto was a wonderful part of breakfast each morning. My Spanish is pathetic but I speak it constantly and they work with me on understanding what I was attempting to convey. Most of them speak English fairly well and can understand your needs. The pool is beautiful along with the view. The restaurant has great food if you want to stay in. Overall it is a great place to stay with lots of shopping and food close by.

Room Tip: The suites are great but a little loud because of the main road outside of them. I usually opt for a...
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  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Meanderingminds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, 23 April 2014
Dear Guest:

Thank you so much for your review of our hotel and We appreciated your visit from Alabama. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 April 2014

One of its kind in Santo Domingo. Very good business hotel in the heart of the city. Its a Green hotel (No Smoking rooms available). Well maintained. Hotel staff is very friendly.
There are nice Malls nearby where you can go for shopping, good food options as well. You can also walk around as the hotel is located in a very good neighbourhood.
Met a very nice bartender named Enmanuel Hidalgo at the Pool bar, he gave me imformation about Scuba Diving, Car rental, etc. Very friendly person, who I think has all the information about Santo Domingo. Awesome person.

Having a pleasant stay in the Dominican Republic.

Helpful?
1 Thank Abhay C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, 24 April 2014
Dear Guest:

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service.

It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love".

Thanks again for staying with us and we hope to see you in your next visit to Santo Domingo.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 April 2014 via mobile

Holiday Inn Santo Domingo it's a great place to stay no matter the purpose of your trip, great atmosphere, great people, nice treatment, comfort. The rooms have everything you need and the beds are awesome. You have a nice variety of restaurants around you and one of the greatest mall in downtown which is AGORA.

Stayed April 2014, travelled on business
Helpful?
2 Thank Alex E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, 21 April 2014
Dear guest Alex:

We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback.

Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

In the course of the last four weeks we have stayed here twice. Once for a full week, the last visit for three nights. We stay on the 8th floor, the Concierge Floor. One would expect that their best team is assigned to that floor.
The first vist in early March the visit was good - with little exception the staff was fabulous, the restaurant lacking in quality but it is a hotel so expectations were low. The shock was how poor the housekeeping was. Each day less towels than the day before - the same for wash cloths. It became a nightly request to ask for more (you would think someone was taking notes here). Sometimes there was coffee creamer, most of the time not. Sometimes they emptied the coffee machine - sometimes not. It became a game wondering just what we would come home to. We spoke to the management team prior to leaving and was told it would be rectified and we would hear from someone. We never heard from any one.
Last week we returned to SD. Our client wanted to put us somewhere else. We said no, we liked the hotel and its location. The team was excellent as always, the restaurant had undergone management changes and was outstanding. We were thrilled UNTIL DAY TWO.
Housekeeping was equally bad or possibly worse. We left a wet wash cloth on the metal grate under the sink. There it remained until day four when we checked out - dried out hard like an animal skin.
Towels and wash cloths became non-existent and we had to constantly ask. The coffee maker was left with old dried grounds from the morning, no coffee, no creamer. Thank goodness we were close to the Concierge Lounge and could go over and get coffee.
This is the most basic of needs in a hotel - it is here you get personal. This is my private space yet no one seems to know how to use a list to check off against and what is more obvious, no one is supervising the work knowing full well this is an issue.
At the end of the day, when we return in a few weeks, we will go to their competitor. Really a shame. They are doing so very many things great but the most basic of all, attention to my room is as bad as any I have ever experienced.

Room Tip: My experience is limited to the 8th floor and the only floor I would take due to additional security...
See more room tips
  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 4TheDonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, General Manager at Holiday Inn Santo Domingo, responded to this review, 8 April 2014
Dear Guest:

On behalf of the entire staff of the Holiday Inn Santo Domingo I would like to thank you for taking the time to provide us your comments about your stay. We are very sorry for the disappointment we have caused. Allow us please to assure you that the corrective measures have been taken to avoid this situation happens again.

We truly appreciate the honest and the good intention of your comments. Valuable opinions like yours help us improve our standards, so we can provide the service that you as valuable guest, expect and deserve.

We look forward to a future visit to have a new opportunity to provide you the quality service you deserve as our valued guest of Holiday Inn.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Santo Domingo

Property: Holiday Inn Santo Domingo
Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Santo Domingo
#3 Spa Hotel in Santo Domingo
#3 Family Hotel in Santo Domingo
#5 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our Hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo

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