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“Not central, but a solid place to stay”

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Ramada Santo Domingo Princess Hotel
Ranked #72 of 80 Hotels in Santo Domingo
Reviewed 14 July 2013

The Princess has some of the makings of a good 4-star, but falls short in others. Overall, it's not bad value for money in Santo Domingo if you don't mind being a little bit out of the way.

The Princess is on a main road - a few minutes walk away from a mall with eateries and a large supermarket. A bit of a longer walk away (15-20 minutes) is Ave. Winston Churchill, with bigger malls and lots of US-style fast food places. The waterfront is a taxi ride away.

The room itself was fine. Not small but not especially spacious. Medium sized LCD TV with all inputs. Wifi was a problem - did not work so well at times, did not work at all at other times. Fair amount of storage space, laptop-sized inroom safe. Bathroom was biggish, with a very large sink and mirror, and a tub.

There is not a lot of noise (at least on the higher floors) from the casino - but you can hear a lot of noise from the outside on weekends - even loud car stereos were a pain (thin glass windows I guess....).

The pool is OK, but it's on ground level (or one above that) and overlooks a road. The gym is OK - looks like they have invested in some good equipment.

Breakfast is a disaster - looks like it was put together by a fat and sugar loving juvenile. All hot options seem to have been fried, heavily so, other stuff is lackluster and basic. Some fresh fruit and yoghurt, though. Service was usually poor. Definitely a 2-star breakfast or below.

If you want a decent hotel at a fair price - at the cost of a so-so location and a poor breakfast - this is the place. Not a bad choice in Santo Domingo.

  • Stayed: January 2013, travelled solo
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1  Thank Danno_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 - 52 of 91 reviews

Reviewed 14 February 2013

Stay in this hotel per two days. The hotel entrance is a little bit tricky (turn left, take the elevator to the 2nd floor and there is the reception). People in charge in reception is helpful and correct. The casino was full but is not too noisy, my room was on the 5th floor in a really calm area. It was a regular single room but it was spacious, clean and correct. Sound isolation was really good, considering that there is a main avenue beside the hotel. The bed can be a little bit better and hot water at the bathroom was not so good. Room amenities include an LCD tv and wifi (8MB speed) with good coverage. Room service works fine. Although there are some stores close, seems not so secure to walk around the hotel by night, but during the day is ok (supermaket, stores and banks at two blocks). There is a good gym area in the 5th floor, unfortunately not have time for use it. Breakfast was served at the 2nd floor, not a wide variety but enough for me. I think it is a good place for staying and location.

  • Stayed: February 2013, travelled on business
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4  Thank radioterapeuta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

I normally don’t write reviews (who has the time???) but I felt I had to done one for the BQ Princess to clear up any misconceptions. I stayed at the hotel for four days in Jan 2013 while in Santo Domingo. Like most folks I checked out the reviews. I was a little hesitant at first because it seems there’s a wide range of views from good to not so good so I figured, I needed to see for myself. Here’s the most common issues that I saw travelers listing on this and other sites and my experience!

Noise from Casino:
There’s A LOT of reviews talking about the casino part and noise. Frankly, I didn’t have a problem in the slightest. The hotel is built with a Casino in the center on the ground floor with hotel rooms on floors 2 and above radiating out from the center. First, the casino is, in my opinion, not loud at all. Casinos I’ve been to here in the Northeastern USA (eg. Foxwoods, Mohegan Sun, Atlantic City etc.) are far louder. This is a much smaller casino and didn’t even qualify as loud. The hotel rooms go far back from the center on each floor. Perhaps if one chose a room on the 2nd or 3rd floor where the door directly opens to the casino might be able to hear it but I didn’t hear the casino AT ALL, seriously. No problem here.

Noise from Disco:
Just like the Casino, again didn’t experience this at all. There seems to be a lot of rooms at the hotel and they radiate out. Just ask for one away from the casino when checking in if you have any doubts (but again, I don’t think you will). Frankly, I LIKE the fact that here’s a disco (and casino) right in the hotel. If you feel like dancing (and perhaps having a drink) you’ve got it all right there without having to drive. That’s a plus in my book. Also, the casino had a small Latin band on the weekend playing Merengue, Salsa etc. I did go into the casino to listen to that, it was a nice change from what I’m used to (and exciting to watch, they play FAST!!!)

Food:
Can’t really comment on this as I ate out everyday. There's a full-time kitchen on premisis. I saw a lot of food being served and people apparently keep coming back so I assume it must be fine.

Check-In/Check-Out Guest Services etc.
The transactions at the Reception were fast. The man who was there most of the times I was at the counter, Apolinar, was extremely helpful, polite and professional. It was no different from being in the US. He spoke perfect English and there was no problem communicating. I asked for one of the rooms that did not directly enter out into the center casino area and there was no problem, he was more than happy to accommodate my request. During my stay I also was served by a couple other people at Reception, a young lady once and a young man. Same experience, both were nice, helpful and spoke perfect English. Also, there was one review about having to go through the casino to get to Reception (and the hotel rooms). This is not entirely true. While there is an escalator you can use from the casino to get to reception, right as you walk in the front door there's the elevator to the left which takes you to Reception or your hotel room by bypassing the Casino part.

Hotel Room:
I only reserved the basic room (not Deluxe, Suite etc.) but even that was VERY NICE, super clean and nice bathroom, plenty of room etc. The room was as good as you’d find in any quality US hotel. Sheets crisp and clean, daily maid service, the bathroom was good size, sparkling with marble countertop etc. Absolutely no problem with the room (and it was a great price!) The locks are usual electronic key cards, heating/ac turned on/off with the card inserted into the inside reader as in the US and there’s an in-room safe large enough for a laptop. Usual LCD television etc. Also I heard comments about no hot water, low water pressure etc. I never experienced this at all. The “bathroom experience” was the same as in a good US hotel (and if there’s one thing I’m picky at, it’s the bathroom!)

Pool:
A lot of the reviews I saw talked about the pool being very nice and it is. It’s actually on the 2nd floor roof so it catches full sun and was nice and warm. The whole pool area was well laid out, very modern etc. Also, just like many of the reviews mentioned, the pool was practically deserted my whole stay. This is good if you have kids (or like quiet) as you’ll have free-run there. Note the casino guest are there for the casino, they’re not at the pool or other areas within the hotel so no riff-raff about!

Security:
There was a comment in one of the reviews about armed guards in the parking lot. To those of you who have traveled Central America know that this is not unusual at all, it’s the norm. Any hotel where tourists congregate will have visible security. It’s there for your protection and frankly, it works and DOES make you feel safe. The BQ Princess was no exception. Armed security in the front parking lot and the back. By the way, if you rent a car, the parking in the hotel lot is free and again, guarded 24x7. It’s really safe, no issues about leaving your rental car there. Frankly, if you’re staying somewhere in the DR that DOESN’T have visible security, you’re staying at the WRONG place.

Family/Traveler Type:
Frankly, this hotel would work for any traveler, family, couple or single. For singles and couples it has the casino which, although I don’t really gamble, it’s fun to play a few dollars at the electronic roulette for the experience! For families (and all travelers) there’s the pool which for my kids (10 & 12) is really all they care about! Kids I assume can’t enter the casino area same as they can’t until they’re adults same as in the US.

Location:
Very convenient. It’s right off one of the major avenues heading to/from the airport (about 20min away) or to the Autopista (similar to our Interstate) which you can take to any part of the country. There a couple malls within a 3-4 block radius (Blue Mall, Acropolis Mall ) which are almost identical to a US indoor mall with many of the same shops/stores/food court places (eg. Gap, TGI Friday’s, Outback, Coach etc.) You can walk to them. Also there are taxis on-site if you want to go to the Colonial Zone (nice trip, do it if you have time), the beach or elsewhere etc.

Summary/Pictures:
When you look at pictures online they’re pretty much accurate. The one thing that I found was that there’s one picture online of the casino that makes it look very “pink/red neon” in a gaudy/cheap/cheesy/Vegas-y kind of way (sorry Vegas, your casinos and hotels are great but those Elvis quickie-marriage places HAVE to go LOL!). Note the casino is not like that at all. Again it looks like a small US casino. Note to management, re-do that picture :-)

Also, I’m sad, I took a bunch of pictures of my hotel room to post online... the pool, inside areas to post online etc. and I lost my SD memory card :-( I've only got a couple, the hallway left. Trust me, the hotel looks very nice. Don’t hesitate to stay here, you’ll be glad you did and the price is more competitive than the competing hotels in the heart of Santo Domingo. You can email me if you have any questions about the BQ Princess or in general, jim_wilson_@hotmail.com . It’s not a problem, I was THAT happy with my stay (and love to talk travel!) -Jim

Room Tip: Please see review for detail but, if you're planning to use the casino and/or disco, ask for a r...
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  • Stayed: January 2013, travelled with friends
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6  Thank JimW_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2012

This Hotel is not good, not in a good area. My best friend and I traveled due to a family death and so we had someone book this hotel for us, although the rooms where very nice and clean the environment was not good. The noise from the Casino could be heard clearly in our room. The free breakfast buffet is not a buffet they are very limited to what they offer and they have no room service. First and last time never again.

Room Tip: If you need to stay here, request a room on the higher floors away from the Casino or else you will...
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  • Stayed: February 2012, travelled with family
    • Value
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    • Cleanliness
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9  Thank ma0106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramada Santo Do... P, Director de Relaciones Públicas at Ramada Santo Domingo Princess Hotel, responded to this reviewResponded 4 August 2015

Dear Guest,

I apologize for the inconveniences you had during your stay , our team always tries to provide the best service possible.

It was our pleasure to have had you in our facilities and we wish that you could give us the opportunity to show that we have improved everything in the hotel .

We have been working very hard to change many things and that guests feel at home.

sincerely,
Ramada Santo Domigo Princess Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
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Stayed: November 2017
Thank Ulises J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile
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Stayed: October 2017, travelled on business
Thank Eider M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017
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Room Tip: ai piani alti sicuramente si sente meno chiasso
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  • Stayed: December 2016, travelled on business
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Thank bizio m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Santo Domingo Princess Hotel

Address: Avenida 27 De Febrero 312 | Bella Vista, Santo Domingo 10121, Dominican Republic (Formerly Princess Hotel & Casino)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Casino Hotel in Santo Domingo
Price Range: £53 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Santo Domingo Princess Hotel 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Princess Hotel And Casino
Princess Hotel Santo Domingo

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