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“Nice improvements” 4 of 5 bubbles
Review of Crowne Plaza Santo Domingo

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Crowne Plaza Santo Domingo
Ranked #8 of 79 Hotels in Santo Domingo
Certificate of Excellence
El Paso, Texas
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice improvements”
4 of 5 bubbles Reviewed 4 July 2014 via mobile

I stayed here in the past when it was the Intercontinental. I can say my hotel stay was quite comfortable and the room was very nice . It's a nice place to stay and a overall good area but would warn if staying here with you will encounter a lot of street hustlers that will follow you all around selling various services. Not the hotels fault but just a FYI. Overall everything is a short taxi ride away and very convenient so would stay again.

Stayed June 2014
Helpful?
Thank lwestrada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this review, 7 July 2014
Dear LWestrada,

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It gives us great satisfaction to know that you had such a wonderful experience at the best Crowne Plaza Hotel of the Caribbean.

We are happy that you like to renovations we did to the property. We look forward to welcoming you on a future stay in Santo Domingo.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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833 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

This is an excellent hotel. It lived up to my expectation of a 4 1/2 star hotel in the states. I would highly recommend it. The hotel was safe and clean with great views and a very welcoming environment for those who like the American quality of hotel.

Room Tip: If you are going to eat breakfast I would recommend paying for the option. The service is a little l...
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  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wanda U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this review, 7 July 2014
Dear Wanda U,

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It gives us great satisfaction to know that you had such a wonderful experience at the best Crowne Plaza Hotel of the Caribbean.

Our Ocean view is spectacular and our engagement is to provide a quality service with dedication and courtesy.

We look forward to welcoming you on a future stay in Santo Domingo.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

Stayed at the Crowne Plaza during our last night in Santo Domingo. The hotel is approximately a 20 minute straight drive along the shore from the airport. Upon check in the clerk was extremely attentive and respectful. We stayed on the club floor with an astonishing view of the ocean. The room was updated with a comfortable king size bed, large desk with an ergonomic chair, lounge chair and other amenities. The bathroom had nice features but the spacing was tight between the toilet and bathtub. The hotel is located along the Malecon which is the road alongside the shore. There is also a casino adjacent but I don't recall any table games, only slot machines. There are a few decent outdoor restaurants within walking distance but I would recommend taking a taxi. I would definitely recommend this facility.

Room Tip: Front and side rooms should have an ocean view.
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wopat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this review, 24 June 2014
Dear Wopat5,

Thank you so much for your review of our Hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It gives us great satisfaction to know that you had such a wonderful experience at the best Crowne Plaza Hotel of the Caribbean.

Our Ocean view is spectacular and our engagement is to provide a quality service with dedication and courtesy, reaffirming our commitment to become "Great Hotels Guests Love".

We look forward to welcoming you on a future stay in Santo Domingo. Thanks again for your preference!!!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

If you are doing business in Santo Domingo, Dominican Republic this is a great place to stay. The hotel is clean and well furnished. The rooms are not big, but they are very modern and clean. If you are fortunate enough to have a room overlooking the ocean you are in for a treat. The view is beautiful. The restaurant on the first floor offers an excellent selection of both local and international food. I also enjoyed the lobby bar which provided an opportunity to mix with some of the other business travelers in this capital city.

Great hotel. I will stay here in the future.

Room Tip: Try to get a room with a view of the ocean.
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Quedog01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this review, 18 June 2014
Dear Quedog01,

We appreciate that you have taken the time to describe your experience at the hotel. Our engagement is to provide a quality service with dedication and courtesy, reaffirming our commitment to become "Great Hotels Guests Love".

Our Sea view is one of the best in Santo Domingo. We look forward to welcoming you on a future stay in Santo Domingo.

Thanks again for your preference!!!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

The hotel staff are exceptionally trained and friendly. I've been to MANY hotel events and this team truly got it right, the food was very good as well. Mr. Carbajal is an excellent manager for the establishmnet

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RKM101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this review, 18 June 2014
Dear RKM101,

Thanks for taking the time to write your comments. We are happy you have chosen our hotel , will pass on your thanks to Mr. Carvajal. Our engagement is to provide a quality service with dedication and courtesy, reaffirming our commitment to become "Great Hotels Guests Love", we love to hear you had a pleasant experience.

We hope to welcome you again in a new opportunity.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mettmann, Germany
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

On a short notice coming over to Santo Domingo I made a booking with the Crowne Plaza as my standard hotel was already sold out. I stayed at the Crowne Plaza - when it was still the Intercontinental - a couple of years ago and many things changed for the better. It looks like the hotel has undergone an extensive renovation after which the lobby area came out nicely as a first impression when you enter the hotel. Eventhough I just booked a standard room they immediately upgraded me to a suite on the 14th floor which spacewise basically consists out of two standard rooms. A little bar area adjoined with a spacious seating area made it attractive. The clean place, tastefully decorated and a balcony - at that hight for the daring only - made me really enjoy my stay. Service at reception is very friendly with a truly bilingual staff during my time of check-in. The hotel location directly at the Malecon leaves you with a great view from the majority of rooms, still centrally enough for business travel and just a hop away from the Colonial Zone, if you do the touristical tour. I will be back for sure ....

Room Tip: The executive class rooms have balconies ...
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Estrangeiro58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this review, 16 June 2014
Dear Estrangeiro58,

We appreciate that you have taken the time to describe your experience at the hotel. Our engagement is to provide a quality service with dedication and courtesy, reaffirming our commitment to become "Great Hotels Guests Love".

We look forward to welcoming you on a future stay in Santo Domingo.

Thanks again for your preference!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago de los Caballeros, Dominican Republic
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

We had our regional medical meeting at Crowne Plaza Santo Domingo, with the greatest convention space and the best quality of service that you can ask for. Look for Aura Pérez, commercial sales manager and she will be delight to organize your reunion.
PD.: Right now the hotel has the best room in Santo Domingo fully renewed and with working area that looks to the Caribbean Sea

Room Tip: All rooms are great!
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank misiconjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGS, Guest Service at Crowne Plaza Santo Domingo, responded to this review, 6 June 2014
Dear Misiconjo,

Thanks for taking the time to write your comments. We are happy you have chosen our hotel for your Medical Convention, will pass on your thanks to Aura Perez for following and service offered.

Our rooms have been remodeled for the enjoyment and comfort of our customers, we love to hear you had a pleasant experience.

We hope to welcome you again in a new opportunity.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Santo Domingo

Property: Crowne Plaza Santo Domingo
Address: Avenida George Washington 218, Santo Domingo 02890, Dominican Republic (Formerly Hotel V Centenario InterContinental)
Phone Number:
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santo Domingo
#4 Casino Hotel in Santo Domingo
#5 Family Hotel in Santo Domingo
#6 Business Hotel in Santo Domingo
#7 Luxury Hotel in Santo Domingo
#8 Romantic Hotel in Santo Domingo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Santo Domingo 4*
Number of rooms: 196
Official Description (provided by the hotel):
Crowne Plaza Santo Domingo puts you in reach of the New World's fascinating history and the city s modern culture and nightlife. You can walk to the Colonial Zone, the Cultural Centre and the business district, and the main shopping areas are also close by. A 35-minute drive will take you to the Caribbean s best beaches. ... more   less 
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Also Known As:
Intercontinental Santo Domingo
Santo Domingo Intercontinental

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