I have stayed at this hotel three times previously, and my return business is enough to say that I have been happy with this hotel. But something has changed, and after this experience, I'm not so sure I'll be back.
First off, having only one person to do check-in and check-out is not a good idea during the busy season. In the past, there was a second person nearby who would assist the front desk clerk, but that did not happen at either check-in or check-out, meaning that both took some amount of time.
Secondly, I have always booked this hotel with breakfast included and did so this time. The young man at the front desk at check-in refused to double check or listen to me when I told him that I had specifically booked with breakfast. He told me that I could pay for breakfast, but that was it.
Thirdly, upon arriving at the room, I found that it had a very strong mold smell. I went back downstairs and asked for a room that did not smell badly. The next room smelled better, but it was not easy to find and the air conditioner was very loud, with a sound that brought back memories of my grandmother's washing machine. I wanted to ask for another room, but given what I received after asking to be changed, I was afraid what the desk clerk was going to stick me with next.
Thirdly, the air conditioner only operates from one extreme to the other: all cold or all warm.
Fourthly: even though I stayed two nights, there was no room service: the bed was not made up. That may be because the room is so far out of the way that even the maids do not know it exists.
Fifthly, I tried the internet in the front lobby, but it wouldn't work.
Sixth: the security is not nearly as vigilant as I have noticed in the past.
And finally, check-out took extra long, as the front desk is understaffed.
I hope they get their act together quickly, as I enjoyed this hotel before. But with so many options in the Colonial Zone, without the breakfast, there is no way I'll be back to this one.
- Official Description (provided by the hotel):
- 96 rooms, 2 for disabled guests. Located in the heart of the colonial area of Santo Domingo, the hotel building was completely refurbished in 2000 and is an ideal base to visit all the historical monuments in the old town centre. 30 km from the airport. ... more less
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- Also Known As:
- Mercure Comercial Santo Domingo Hotel Santo Domingo
- Mercure Santo Domingo
- Accor Santo Domingo