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Quality Hotel Real Aeropuerto Santo Domingo
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Reviews (238)
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All reviewsclose to the airportinternational airportabout minutes from the airportclean roomsrecommend this hotelone night stayrental carvery nice hotelpool areafree wificommon areasnice poolkatiacostumersdrproximitygym
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Reviewed 3 December 2012

excellent.

I was there for two days because I lost my fligth and it was really clean, good service and the food was excellent too and it´s just five minutes from the airport, I recomend it. excellente.....

really good

  • Stayed: September 2012, travelled with family
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1  Thank Arnol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 5 December 2012

Dear Mr. Arnol,

We thank you for taking the time to let us know your opinion following your most recent stay with us.

In reference to your comments about the cleanliness of our room and our food quality, we will be very happy to share your important and motivating comments with all our staff.

Regarding to our privileged locations, good knowing that it has convenient for you; We look forward to having the opportunity to serve you soon in the near future,

Sincerely,

Odalis Guzman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2012

I do not recommend Quality Hotel Real Aeropeurto in Santo Domingo, Dominican Republic. Our family needed a place to sleep for a few hours before our return flight to Fort Lauderdale, FL. Next time, we will just wait at the airport. For a THREE star hotel, I paid $258.30 (U.S Dollars) for one room. We asked for a standard room with 2 double beds, since there were four adults. When the reception clerk informed of us of the price, we were shocked at the total. He explained that the policy was 2 people per room and that he had to charge for each additional person. I have traveled to many countries and stayed at numerous hotels and I have NEVER heard of paying over $50 for each additional guest. If it were not for the looks on my exhausted family’s faces, I would have definitely searched for a more reasonable hotel. I paid double for one night than what I have spent at luxury FIVE star hotels. To make matters worse, when I explained my irritation with the morning shift manager, he “kindly” reminded me that we received a complementary breakfast. What an insult. I honestly feel like the associate and his manager deceived us and made a quick buck at our expense. This stay not only left a negative impression on Quality Hotel and its affiliates, but unfortunately of Santo Domingo. Obviously, my family and I will never stay here again and I intend on spreading the word.

  • Stayed: November 2012, travelled with family
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3  Thank cassou604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, Gerente at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 1 December 2012
Google Translation

Apreciado huésped:
Deseo agradecer inmensamente el tiempo tomado para dejarnos saber de su experiencia mientras estuvo en nuestra propiedad, lamentamos muchísimo su apreciación.
Estamos totalmente enfocados en servir y crear una experiencia positiva a nuestra clientela, especialmente por nuestra ubicación de proximidad al principal aeropuerto de Santo Domingo, entendemos que un alto porcentaje de nuestros clientes por diferentes razones pudiesen tener retrasos en los diferentes vuelos programados.
Apropiado comentarle que nuestras tarifa y los cargos aplicados por nuestro staff son los mandatorios y reglamentado por nuestra cadena.
Esperamos poder servirle en un futuro próximo y que nos permita cambiar su percepción sobre nuestro hotel, nueva vez, nos disculpamos por no lograr pasar las expectativas que tenia al llegar a nuestro hotel,
Cordialmente,
Odalis Guzmán,
Gerente General

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Reviewed 13 November 2012 via mobile

I was taking a connection and i had to overnight in Santo Domingo.

The hotel is a 5 minutes from the airport

But a 30 mnts from the city of santo domingo.

Rooms were fine and the food was good to.

Service was good.

  • Stayed: September 2012
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1  Thank JCastillo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 15 November 2012

Dear Guest:

We thank you very much for taking the time to let us know your opinion about your recent stay with us.

In reference to your comments about the cleanliness of our room and our food quality, we will be very happy to share your important and motivating comments with all our staff.

Regarding to our privileged locations, good knowing that it has convenient for you, we look forward to seeing you in the near future.

Sincerely,

Odalis Guzman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2012

I stayed here twice, because of the job, but overarl the hotel is very good. The rooms are clean, the food is very good. They have chef with different type of food, prepare customized as you liked! They have a good gym, the pool is big enough. The only thing is that is near from the airport like 5-10 Minutes, but if you want to go to the Zona Colonial or the city, is almost 30 minutes in car. If you want to go in the night you have to go in cab, because it is the highway, there are few autobuses. But definitely I will like to stay here again.

  • Stayed: September 2012, travelled on business
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1  Thank FernandoMejia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 12 September 2012

Dear Mr. Fernando Mejía:

We thank you for taking the time to let us know your opinion following your most recent stay with us. We will be sharing your important comments with our work team, as an important recognition of their efforts to surpass our guests expectations and experience.

We look forward to having the opportunity to serve you soon in the near future,

Sincerely,

Odalis Guzman

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Reviewed 25 July 2012

I always see this hotel on my way to town after leaving the airport. Last week i had to stay there one night because my flight to Curacao got cancelled.
It was a short but pleasant stay, they offer a decent breakfast included in the price, the staff was very friendly.
AC's are a little, noisy other than that the rooms large enough and there is a small fridge in the room. This hotel is good for a short stay, either on business or vacation. you will need a car.

  • Stayed: July 2012, travelled solo
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2  Thank norbertgirigorie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 18 November 2012

Dear Mr. Robert Girigorie:

We thank you for taking the time to let us know about your experience while visiting us.
In reference to your comments about our food quality and our staff members, we will be very happy to share your important and motivating comments with them!

We look forward to welcoming you back again in the nearing future.

Sincerely,

Odalis Guzman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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